"Old owner or new owner…don’t fall for this terrible company. They will only let you down."
"The streaming is good from the website, the apps need a ton of work to be up to par on both Android and IPhone. As for the purchasing process it works as far as I've seen, unless you have issues. Don't expect any help from their customer service. Responses back from emails go unnoticed or they just don't care. Membership recently also increased and isn't worth the price they have upped it to with the lack of support.
Use at your own risk. "
"Very, very disappointed! I sent my cd's in and was excited to get started with the Murfie program. Everything went smooth at first only to find that it would take approximately 2 months for them to process my discs. After patiently waiting and hoping that they would get them done sooner... my deadline date came and went. Finally I figured I'd better contact them to find out "what's up?". My first surprise: NO phone number to contact them!? So I sent an email. I did get a response within a few hours... but it was only to find out that they hadn't even started with my discs and it would likely be at least another 3 weeks! I let them know how disappointed I was and asked them to return my collection, which they did (very relieved because it almost felt like I was getting scammed) rather quickly. I hope they get their act together so people can really enjoy their service. My experience was a major disappointment."
"My first experience with Murfie was flawless. My second hasn't been. I wrote to customer service 10 days ago and have yet to hear back from them. The good thing is that i have not been charged. The bad thing is the issue hasn't been resolved and I don't seem to be able to use the system anymore. I really want to because the price and selections are GREAT!"
"Incredible idea! Excellent service, prompt, easy to facilitate, and very cost efficient. ZERO complications."
"I ordered some music from them, was pleased to have a download link shortly and some quality music for a great price."