"I placed an order for two men Lanvin rings on 12/26 I got an empty box with black tissue paper and the returning label No ring was inside They refused to refund me I filed a complaint with BBB and the NY consumer affair in addition to the dispute with my credit card Do not shop here "
"Honestly the worst experience online shopping I’ve ever had. DHL delivered to a communal area not to my flat didn’t ring the bell and then after an extremely patronising and condescending telephone call with a lady called Kenisha I was told I ticked a box for no signature and it would take 3-6 weeks to investigate.
This is untrue; at the end of the order page there is an option for either ‘signature MR Porter packaging’ or the ‘go green carbon friendly plain packaging’. Obviously, most people are going to go for the greener option. To then be penalised for this is outrageous and I’ll be following this up with my lawyer and lodging it as a fraudulent transaction with my bank. Will never be using this fork again."
"Ordered a Nomos Club 729 in New Condition. Showed up as used. Horrible business. Avoid."
"AVOID BUYING FROM MR PORTER AT ALL COST
YOUR ORDER WILL BE RANDOMLY CANCELLED WITH NO REASON
I HAVE ALSO RECEIVED DAMAGED ITEMS FROM THIS STORE WHICH CANNOT BE RETURNED "
"Service that is both thorough and luxurious, as well as a superb assortment of designer and non-designer clothing. It's a fantastic online/app experience. The packaging is fantastic. I've made many purchases and am extremely happy with them. I enjoy how simple it is to return something that isn't right for me."
"I ordered a ralph lauren polo shirt purple label on Wednesday evening 6pm it came the following Saturday at 3pm as stated. I am very very impressed with how quick it came and it's exactly what I asked for. Well done Mr porter "
"Mr. Porter is the worst online store I have ever dealt with. I cannot believe that high end goods like Gucci and Fendi would want to be associated with such a cheap azz site. The customer service is horrible as well. They lie and when you complain ( they could care less). Make a long story short, I had the same experience as others about having their order cancelled . THey had a black Friday special for items I wanted. They take your payment and then cancel the order, your credit card company charges you the amount. I am hoping and praying that the fraud dept of my credit card solves this mess. I have been worried all weekend long thinking the worst. The associates at Mr Porter could care less if you like it or not . I spoke to a supervisor who basically just heard my complaint with her phone away from her ear, not even listening. She was just "yea that's nice and sorry (fake), otherwise complete silence. You could tell by her tone that she could care less. She did not even bother asking me my order number to do some research or to help me fascilate the purchase. AS I type this all 3 items that I ordered are back on their website available for purchase. Thus, the customer rep LIED that the merchandise on my hold had been sold because a few hours later it was put back on thier web site. They also lied when they told me they would reserve the merchandise twice. In the end I am relieved that my order did not go. I never ever will purchase anything from this web site again. Buyer Beware!!!!!!!!!!!"
"The problem I have with Mr Porter is the same problem like most people with the bad reviews here. For such a high-end brand, Mr Porter has one of the worst customer service qualities I’ve ever encountered. I placed an order two weeks ago, cost me $2400 for 3 pair of shoes which I bought for presents. A week later I found my order got canceled, without giving me any notification whatsoever. I found out when I called the customer service to inquire about the tracking information. The reason my order got canceled is that they could not verify the credit card that I used for the purchase. I have contacted my bank 3 times to let them know I authorized the purchase and that it was not a fraud. My bank told me there’s nothing wrong on the credit card end. So the issue soon becomes he said she said, and I’m trapped in the middle. The bank even offered to have a three-way call with Mr. Porter, but of course Mr. Porter rejects that. What do you expect. I’m not sure why they exist anyway other than putting your money on hold as pending as long as they can, but never to deliver the products, using the same excuse they’ve told hundreds if not thousands of their customers.
The customer service told me to repurchase the order, using a different credit card. The next day it also got canceled. This happened twice. Eventually the manager told me I could never purchase any order from Mr. Porter again, forever! But they’re still holding $2400 x 3 on my bank. Mr. Porter told me my purchase could be a fraud??! Based on my first and terrible experience with them, I could safely said this company is indeed a fraud. Some people maybe got lucky to be able to place and get their orders, but many others had to suffer a bad experience like me. So, BUYER BEWARE!!! "
"I was trying to get some pants from this site i was going back and forth with them for two days they was telling me that ALL 5 of my card accounts was canceling my order and to speak to all my banks about this i had to put in a personal code from my bank to a lot of other outrageous process even spoke to a manager that told me it was really them that was canceling my order and i could not order from there site with no reason why at all i have never went through something like this in my life"
"Don’t ever order from mrporter.com Dey give you a hard time with yours and customers service reps all have bad attitudes Never receive my order Dey cancel it without me knowing overall it was headache just for some 200.00 jeans which Dey said have and didn’t to it was just a waste of time DONT ORDER FROM THEM !"
"Habe eine Brille bestellt. Das Gestell war völlig krumm und das für € 350,-- zzgl. 8 Euro Versandkosten. Habe die Brille zurückgeschickt. MrPorter weigert sich, die Portokosten zu erstatten, obwohl dies gegen europäisches Recht verstößt:
"In den erstatteten Kosten müssen auch sämtliche Versandkosten enthalten sein, die Sie beim Kauf der Ware bezahlt haben. Der Händler kann Ihnen jedoch Lieferkosten berechnen, wenn Sie eine nicht standardmäßige Lieferung (Expressversand) angefordert hatten."
Meine Empfehlung: Solange der Brexit nicht durch ist: Finger weg! "
"Mr Porter had a jacket I've been wanting for years on sale for 60% off. I read the negative reviews on this site but decided to give them a try. I received my order quickly and the overall experience was much better than what I've experienced ordering expensive leather jackets from elsewhere. The package they sent me was well presented, came with the hanger and hang bag, the jacket was in perfect new condition and they even included a pre-paid return shipment for my convenience. I do not question any of the negative reviews, but I must say my experience was excellent. "
"Just ordered something from Mr Porter. Last time I'll order from them, they have some hidden conditions so you really have to be careful when you purchase with them. I had to pay an extra 60$ for shipping ! Watch out"
"- try to connect from phone app ... not working
- try to reset password to connect from phone... not working
- try to login from pc ... hooray ... working, let's try to buy something.... not working
- let's try to use the chat to complain not working
- let send an email to complain nothing is working.... not working....
"
"I have experienced slow returns process in the past with MrPorter, nobody there could tell me what was happening for a day but the return was eventualy processed. Better late than never.
Last week I ordered a pair of jeans in size 31, they turned up and seemed large. The labels on the outside said 31 but I checked the label on the inside and they were a 32.
I sent them back for an exchange and rang them, I'd paid £5 for delivery in 3 business days so asked for a refund of this money as I didn't get the jeans I'd ordered in 3 business days. Originally they said no but eventually agreed to give me the refund. I had an email yesterday morning saying they'd received my return but still haven't despatched my exchange. Considering they sent me the wrong size I thought they'd process as fast as possible. Don't understand how it takes over 24 hours! "