ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2019-01-21

Professional

"My heat exchanger was well made, well packed, shipped on time, priced very fairly, a great experience. Will see lots more business from me. Patrick J Ricci, president of Thomaston Boat and Engine works, inc"


Verified
5/5

2019-01-19

Problem

"I had ordered the wrong part and didn't know it till three years later when we went to install it on a project boat. We were seriously delayed by two major hurricanes. Mr Cool was very kind in replacing with the correct part."


Verified
5/5

2019-01-16

Quality Professional Vendor

"Quick awesome response on the product. Packaged and shipped with care...but fast!"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-01-15

Inner cooler for my boat engine

"Very professional excellent"


Verified
5/5

2019-01-11

The way things should work

"Seamless from order placement to delivery "


Verified
5/5

2018-12-26

"The price was great and it was shipped right away and i received it on time."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2018-12-20

Puerto Vallarta heat exchangers order.

"I liked that you asked for a confirmation of a placed order to proceed, and my order was delivered fast, it was good to do business with you. Many thanks. Yours Enrique Arreola"


Verified
5/5

2018-12-18

Excellent service

"They delivered on all aspects. They had to build what I needed. Said they could built it in 1 day and ship the same day. At 10 am the next day I had 2 coolers in my hands thanks Mr cool"


Verified
3/5

2018-12-16

Tooling or Fixture gouge on one end of heat exchanger

"Part came in fast enough but, an eighth of an inch wide X eighth inch deep notch was found with a partial solder fill leaving a potential source for leakage at the gasket mating surface when in operation. This was so obvious that whomever passed this inspection and shipped this item knowingly let it go. I'm taking a chance on this and may live to regret it but, I'm slowly losing my faith in online shopping!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2018-12-12

Cooling my Perkins

"1. As always the price was a definite plus as opposed to buying a Perkins OE.
2. I enquirer their support before ordering and they were helpful and informative.
3. After purching my heat exchanger i needed some clarity on the operation and they were helpful again.
4. Not having their heat exchanger replacing a original equipment exchanger i need mounts for the new one and they came through again with quick and efficient service.

5 star supplier as far as my experience.
Thanks again Mr. Cool
"


Verified
5/5

2018-12-10

Heat exchanger

"Delivery was on exact date"


Verified
1/5

2018-12-04

Worst experience I have had dealing with someone

"It was an absolute nightmare dealing with this company, I’m still waiting for credits after the quoted price of 271.00 jumped up to over 800.00 with out a phone call after paying for and receiving the wrong part originally... then after being price gouged, Russ refuses to ship my package leaving my customer dead in the water... complete nightmare!"


Verified
4/5

2018-11-20

boat dealer

"No dealer discounts for smaller dealers."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2018-11-20

"Fast, friendly and efficient. Thanks Mr Cool!"


Verified
5/5

2018-11-17

Heat Exchanger

"very helpful and careful to provide the correct part"