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Verified
5/5

2003-12-13

"I did a lot of research o desktops, l looked at the BIG name brands but after owning most of them I wanted the WHOLE PACKAGE.
WELL, MOREL PC IS IT! Customer service at Morel PC is phenomenal, Joe's been great, and it was my fault! They build them so you can upgrade them yourself or with their help. I can't tell you how happy I am; I may sound like a salesman but am not
Seriously, with their prices and service, it makes you realize how much money the other PC makers spend on advertising.

ed m
****@****
"

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Overall quality of the company
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Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Resolving problems
Making decisions on their own
Being easy to reach
Being trustworthy
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2003-10-21

"I purchased a desktop computer from Morel PC and to date I am very satisfied. All that was expected and promissed at purchase time was delivered."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time

Verified
5/5

2003-10-19

"This company's service exceeded my expectations. I was a little skeptical at first, but they really do live up to their website's promises. Of all the computers that I have owned, this is the first one to not give me any problems. I plan on dealing with Morel for any of my future computer purchases that I may need to make. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
5/5

2003-10-17

"we recently purchased a pc from morelpc and we are very satisfied with the product and service we are receiving. whenever we need help, we call, they answer and are very patient in solving our problems which are usually not with the computer but our inexperience going on line or trying to create files, etc. we are recommending them to our friends."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Resolving problems
Making decisions on their own
Being easy to reach
Being trustworthy
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2003-10-15

"Great company which provides outstanding service. Able to anwser all questions regarding any computer advice. Quality built machines at a very affordable price. "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
5/5

2003-10-09

"This is the second computer that I have purchased from Morel PC and I am very satisfied with them both. I am very satisfied with the service, prices and quality of the products from this company. I would most defenatly purchase from them again. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being trustworthy
Resolving problems
Making decisions on their own
Being knowledgeable
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2003-10-07

"Through a lot of research on the best Laptop I stumbled on Morel PC from a website talking about good laptops at a lower price. I sent various emails to all the bigger laptop companies: AlienWare, & Voodoo PC. Joe at Morel PC was able to get back to me within an hour and had all my questions answered. I was a skeptic, and asked A LOT of questions. He took the time to answer them all, and put my mind at rest. They have a lot of knowledge about hardware and seemed to have done some research on their competitors. They stood by their product and gave good reasons why they felt they were the top choice.

The Price was a HUGE deciding factor. If you’re in the market to buy a gaming laptop, then you know the large differences in price. I paid $2000 dollars for a better laptop then the competitors; it would have been $3000 at AlienWare, even more at Voodoo PC. AleinWare spends your money on advertising and AlienWare logos. Voodoo PC spends it on Painting your laptop and voodoo tattoos. But in the end the hardware is what matters, you need something that performs, stays cool and can do whatever you need it to do.

Customer service for Morel PC is phenomenal they worked with me and kept me updated through whole order process. I have asked A LOT of questions and they always sent emails the same day or called back in minutes. They talked with me about anything from gaming to benchmarking. Your not going to get this type of service from ANY other company.

In the end the decision was made for me to buy from Morel PC because of the customer service, their ability to answer all my questions promptly and not be put on hold AT ALL. Their knowledge of the products and tech support are just too good to pass up. Then price they sell a cheaper faster laptop then their competitors, and offer all the same options. These guys are one of the best kept secrets for buying computers. Just call them and you’ll see.

Feel free to send me an email if you have any questions.

Nick Bukosky
****@****
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being knowledgeable
Being trustworthy
Making decisions on their own
Resolving problems
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

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