"I had a very unpleasant experience with Moose-R-Us in which I ordered some decorative lighted willow twigs. The transformer for one went out after it was plugged in once. I emailed Moose-R-Us and they basically told me it wasn't their problem and than I needed to contact the manufacturer. The wholesaler that sold to Moose-R-Us, Darice, is going to make good on this by sending me an entire new light set; something that Moose-R-Us should have probably offered to do right out of the gate, rather than infer that I was the one who broke the light. I have never experienced a retailer so rude. Not the way to do business at ALL!! Darice referred me to one of the other companies they supply so if I ever go looking for cool stuff, that's where I'll go. I will certainly never go to Moose-R-Us again, and I'd highly recommend that anyone else avoid them like the plague if they can. They are very unpleasant have a real "I've got mine, to heck with you" attitude. I was communicating with a woman named Cheryle. If she's not the owner, the owner should fire her, because she's a real piece of work.
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"Love this company!
I had a question about their beach chairs, they replied back immediately and also assured me that my order would arrive in plenty of time for my wedding. They were right!
Thank you for providing great customer service and very cool products. I will be back for more!
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"Horrible company to do business with! Charge you a month in advance, no telephone number for customer service and emails are returned by an unprofessional clerk that insults and argues with you. I should have googled Moose R Us complaints before I purchased and I would have seen the complaints! "
"Wonderful selection for refurnishing our cabin at the lake. I had to narrow my selection down to 8 items and they were packed perfectly and very well made. I will be back for more!"
"I bought 2 candles from there site and they are wonderful. Shipping speed was fast, and shipping price was great. Would buy from again. Very neat store.
Update i bought another 2 candles for someone's birthday and same as last time A+"