"I ordered a product showing 34 in stock. Two days later the order was cancelled due to the product being out of stock. Poor inventory control. They did not send me an email notifying me that the order had been cancelled. Poor customer service."

"I have been a steady Monstronix shopper for several months and I've always been completely satisfied. The manager Paul has always helped me out and even phoned a few times to special reserve some inventory coming in that I had requested. Shipping rates and prices are both very fair. I will continue to order from them."

"Monstronix Inc is a wonderful internet store with hundreds (maybe even thousands!) of items available for purchase so you always find exactly what you need whenever you buy from them. In addition, their prices are the BEST online and the customer service is EXCELLENT, particularly Paul Younan who went WAY out of his way to help me get my orders on time. (Even to the point of sending out replacement packages via Express Mail when my original packages were delayed, so I'd receive my order before Christmas!) This company is truly the best online experience I've had in a long time and I highly recommend Monstronix Inc for anyone who is looking for quality electronics at unbelievably low prices. If I had to rate them from "1 to 10", I really would give them an "11"!
Thanks again, Monstronix Inc, for a superb buying transaction and your kind understanding and efforts to help a customer! You're the best!

~Chloe Braga"

"Excellent service and update info on progress of order and shipment. I was impressed with the professionalism from Monstronix. I'm getting acquainted with the operation of the 9" Philips frame and have ordered additional SD cards to accommodate more of my pictures. I'll try a 2GB card after the 512MB card is filled. I'll use Monstronix again. I give them top rating."

"The low cost of the merchandise is more than offset by the awful packaging of the items for shipping and and the even worse customer service received in the event of a problem.

Four floppy drives were shipped with virtually NO packing materials to keep them from slamming around in the box. They got here and the bezels were all smashed.

Instead of immediately returning them I took a little time to try swapping out bezels with other floppy drives on hand. The drives still didn't work.

When I had to contact monstronix TWICE before getting the word back that no RMA would be issued because I was two days over return limit. I think their approach to returns is just to employ a variety of techniques to wear you down such that only a small percentage of returns are ever actually accepted.

You have been warned.

Update: Virtually every shipper, and that includes UPS, requires that items be proplerly packaged for shipment before any shipping insurance becomes effective. It is unreasonable and unfair to expect package delivery firms to pay for negligence on the shippers part in package preparation.

As a result, they decline to pay claims where there is no external evidence of damage to the shipping container. If it's not crumpled, crushed, holed or otherwise damaged, they don't pay, and there was no exterior damage on my shipment.

That's why I didn't indicate notice of damage when signing for the package, and why I didn't immediately open the package, and also why the seller's desire for immediate notification of damage was irrelevant in this case.

But it IS a handy "Gotcha!" for avoiding exchanges ..."

"Wrote an email for clarification on automotive tool and they responded very quickly. Ordered product and received item in two days with standard shipping! Shipping charges were reasonable. I was very impressed. Will definitely recommend and order from them again. Thank you. "

"Monstronix.com FINALLY fixed problems...!
I placed a order, and there was a 2 price problem (I got charged the higher price, from a Froogle search?- 2 web sites?). :o(

After "several" emails, Cancel (abrupt take the higher price or cancel- I even pasted the lower price in my email!), reorder..., and more phone calls with Paul (svc mgr.)- he "finally" called "again (4 calls+ total!)" & made it up to me. HASSLE!

Their prices are low (on some items), but I'll shop around more in the future (I found MUCH better, on my item!)."

"Monstronix is the vendor we've all been dreaming about: Low prices, low shipping costs, great service, and good communications.

Although Monstronix appears to sell mainly electronic items, they also list a lot of tools. They happened to have the tool I was after---at a lower price than ALL major tool vendors on the web. I asked a question by email---my email was replied to within 5 minutes. Their shipping cost was less than half of what was quoted with other vendors for the same item. I ordered the item late yesterday afternoon. It was shipped out last night and UPS tracking shows the package to already be at my local terminal. Amazing service!

The shipment was well-packed and tools arrived in good order. "

"good responce and delivery, would do buisness again"

"I was surprised to find such a good price on the Uniden Scanner I was looking for at Monstronix.com. I'd never heard of them. I found some glowing reviews on bizrate and decided to order from them. I submitted my order at 11:15AM, had a confirmation email at 11:16AM recieved a tracking number a few hours later and my radio arrived two days later, a day ahead of schedule! It was a flawless transaction and I plan to shop at Monstronix again."

"I will admit I was a little leery @ first because a lot of the items on the site were a LOT less than @ other retailers, but I ended up placing my order anyways, trusting what others had said here on resellerratings.com and sure enough my doorbell rang a few days later and it was UPS delivering my order. I do wish it had been packed a little better (most if not all of the air-filled bags they used as cushioning were on top of the ietms with none on the bottom) but the Monster Cable items I ordered weren't really that fragile after all. I saved about $100.00 using Monstronix and would shop from them again if they had what I wanted (it's just to bad they didn't have everything I needed for my car audio system). I didn't have to talk their customer service or returns departmant (that seems like a good thing to me) but I'm pretty sure everything would have went smoothly if I did. I would not hesitate to order from Monstronix again, they are in fact a reputable company, nothing fishy here..."

"I placed my order online the day before yesterday after the close of normal business hours. I figured that they could start processing it yesterday at the earliest. This morning at 9am, I got an email saying it was already shipped. It was not clear from the email which carrier was used, but it became clear at 9:45am when my doorbell rang!!!! And I didn't even request expedited shipping. "

"Various products were low price. Others were over priced. Froogle seemed to return them as a merchant many times.

Prompt reply and shipment. Nothing shaddy about this company."

"I bought 15 headphones from Monstronix. They all look good and function well. They came in a timely, but not speedy fashion. The price was good. I would not hesitate to use this company again. I had no interaction with returns department or customer service."