ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5


Verified
1/5

2003-10-08

"9 days after the initial order, still not shipped. Slow fulfillment, poor customer service.

Edited 10/18: They emailed me stating that my order had been shipped. But the USPS tracking status shows that it was not. Thess guys are frauds! Will report to BBB.

Edited 10/23: USPS tracking number 0280 5213 9070 0218 7061 still shows not shipped. Here is the info from the domain registry, the phone number is false. The address is different from the one on their web page. You may wonder if the name is also made up.

Edited 10/28: One full month after the order was placed, it was finally delivered. One cartridge was a wrong one. Overall experience is still bad. This outfit won't last with this kind of service.

Whois Update 11/14/2004

Domain Name: MONSTERINKJETS.COM
Registrar: ENOM, INC.
Whois Server: whois.enom.com

Registration Service Provided By: NameCheap.com
Contact: ****@****
Visit: http://www.namecheap.com/

Domain name: monsterinkjets.com

Registrant Contact:
Monster Products Int'l
Hasu Patel (****@****)
+1.***-***-****
Fax: +1.***-***-****
P.O. Box 670896
Marietta, GA 30066
US

Administrative Contact:
Monster Products Int'l
Hasu Patel (****@****)
+1.***-***-****
Fax: +1.***-***-****
P.O. Box 670896
Marietta, GA 30066
US

Technical Contact:
Monster Products Int'l
Hasu Patel (****@****)
+1.***-***-****
Fax: +1.***-***-****
P.O. Box 670896
Marietta, GA 30066
US

Billing Contact:
Monster Products Int'l
Hasu Patel (****@****)
+1.***-***-****
Fax: +1.***-***-****
P.O. Box 670896
Marietta, GA 30066
US

Previous registration:

Organization:
MonsterInkjets
David Calhone
3070 Windawrd Plaza - Suite F-294
Alpharetta, GA 30005
US
Phone: ***-***-****
Fax..: ***-***-****
Email: ****@****

Registrar Name....: Register.com
Registrar Whois...: whois.register.com
Registrar Homepage: http://www.register.com

Domain Name: MONSTERINKJETS.COM

Created on..............: Tue, May 13, 2003
Expires on..............: Thu, May 13, 2004
Record last updated on..: Mon, Sep 22, 2003

Administrative Contact:
MonsterInkjets
David Calhone
3070 Windawrd Plaza - Suite F-294
Alpharetta, GA 30005
US
Phone: ***-***-****

"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
4/5

2003-09-27

"Ordered on 9/15 and received on 9/25. As many have said, they ship Media Mail (which is illegal) but I did not get it held up by the USPS and it arrived with no problems. The expiration dates are 3/05, 6/05 and 8/05 so I am optimistic that they will work fine. I have not loaded them yet so I don't know. I thought it was weird how they handled the PayPal payment so as soon as I paid I went to another PC and changed my PayPal password in case their site intercepted my password with a cookie. I also deleted all my cookies on the first PC. Total cost was $12.65 for nine cartridges that probably would cost $100 at an office superstore or $30+ at another Internet merchant. I do not know how they can make money. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
N/A
Is consumer focused
Likelihood of customers making future purchases

Verified
2/5

2003-09-17

"Made payment on 9/5 for eight ink cartridges as of 9/17 haven't heard a word. Have sent 6 emails none have gotten a response> Tried several phone numbers that I found, one out of service, the others were answering machines,left message no response.
Think twice before buying from monsterinkjets .com
Update
9/23/03 My order arrived by us mail product was as promissed, if they would have let me know something I would have been pleased with service even though it was slow.Might give them another try.When I'm not in a hurry!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
N/A
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-09-06

"I ordered 4 black and 4 color cartridges for my Canon S330 printer on August 17th. They came 9/3/2003. Shipping info was received by USPS on 8/25, went enroute 8/28.

About 2 1/2 weeks total time, but I am satisfied. The price is very good, the cartridges are all the Rainbow type, none are damaged, and the expiration dates are all 6/2005.

As others may have mentioned, the cartridges were shipped in a bubble mailer as Media Mail, which was crossed out and a "Postage Due" notice was on the package. It was still delivered to my mailbox though.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being knowledgeable
Being trustworthy
Making decisions on their own
Being easy to reach
Resolving problems
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

4/5

2003-09-02

"Recieved my Epson Inkcarts on 08/29 (11 days) but they were at the p.o. with $1.71 postage due. Picked 'em up on 09/02. Rainbow brand. Fresh. Happy with the deal but would've preferred to pay the extra for shipping vs standing in line at the p.o."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-08-30

"Kinda slow but everything arrived and works as advertised! Great plus free shipping!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

2/5

2003-08-30

"Ordered on August 6th, order # 101522. Was told shipping from Georgia to Florida would take 1 to 6 days. Was charged for ink that is not in stock and was not shipped. After waiting more than 2 weeks, send out emails that went unanswered. A few days later, they finally responded to one email with a lame excuse that they have too much business, so delays until August 22nd, and they promised to notify when shipped. More than 3 weeks after ordering the 1 to 6 day quoted time and nothing. It's now the 30th, and no notification, and again no replies to email. They only accept PayPal, and PayPal has a 30 day limit on disputing orders. While waiting for my $1 to arrive, I ran out of ink. Tried Tyler Martin for $1.40 each and they responded like a company is supposed to. Had Tyler Martin ink within a week. I could have dealt with Monsterinkjets if only they kept customers updated with emails.

Update.
Finally received ink. I think they were trying to get one over on the post office, but post office must have found out. Was labled USPS Media Mail, but Media Mail was crossed off, and now shows postage due of $3.71 which we paid. So much for free shipping. Ink was the same as Tyler Martin, and good quality with good expiration dates.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Being knowledgeable
Resolving problems
Being easy to reach
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-08-23

"Excellent company, the most comptative price and free shipping, easy and logical ordering procedure, got my carts in a week. Ordering and tracking worked perfectly. Overall received 3 orders, invoices 101312, 101447, 101582, each time when I received the order, I decided to roder more and was not dissapointed."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-08-23

"Ordered 4 color and 4 black cartridges on 8/3 and they arrived on promptly on 8/9

Great Seller, Tremendous Prices and delivered very quickly.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Resolving problems
Making decisions on their own
Being knowledgeable
Being trustworthy
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-08-23

"I bought from this ink seller maybe around 3 or 4 weeks ago I think. The ink I received was great. It was for a CX3200, I ordered 2 black cartridges and they both came in 4 or 5 business days. They were a "rainbow" brand(generic) but that is what they sell, compatable cartridges. I heard these rainbow brands are some of the best generic brands. So far the only negative things about these are the smell of it for the first 1 min of a freshly printed page. No biggie though. :)
Sorry that I don't have an invoice number but I do have this tracking number for my order and my order number. I forgot if I got an invoice number when the package arrived.
Order Number - 101384
Order Information
Status: Complete
Tracking number: 02805213907116086403 - USPS
I'm very satisfied, but I heard they only accept paypal now and also there is a minimum order of $10, BUT they sell the cheapest ink online WITH free shipping. Mine are now $3 for a black ink cartrdige. See that? only $3 compared to other sites that have like $5 shipping with a $7 cartridge.

Edit: my expiration dates for my cartridge is "04.2005"
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site