ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
3.68/5
Shipping & packaging:
0.00/5
Customer service:
3.24/5
Return/Replacement policy:
0.00/5


Verified
5/5

2024-06-04

So far so good

"Ordering the part was easy as well as the guidance to put in the vin number to ensure that the right parts were being ordered. Now, I’m waiting for the part. On the other hand, there is no way to track the order and no information other than order is pending "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
3/5

2024-05-29

I’m satisfied - not somewhat satisfied.

"I'm satisfied, not just somewhat satisfied. I didn't know if the order was received until I asked the vendor for status. Also, the website is clunky compared to other websites that sell auto parts, but the price made it worth it and I would do it again. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2024-05-27

Excellent

"Excellent Excellent Excellent
extremely good

"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
4/5

2024-05-25

Easy to order.

"The online process is easy to use. Price was great and the person at the parts counter was very nice. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2024-05-23

Smooth and seamless. good prices

"Your outfit had the best deal for what I was looking for in Toyota lubricants."

Detailed Review Benchmark + -
Likelihood of customers making future purchases

Verified
3/5

2024-05-19

Bad communication

"Told 2 hrs after 3.5 given car needed to come back next day for a simple inspection no work done no weld splatter found not great."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2024-05-16

Fair Price & Fast Shipping

"Needed an OEM key and Modern had one available at the best price. Parts department ensured I purchased the correct one. Excellent."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2024-05-16

It was an ideal transaction

"It was an ideal transaction, great price on the part."

Detailed Review Benchmark + -
Overall customer service

Verified
5/5

2024-04-22

Very helpful and resourceful

"John went above and beyond to resolve and complete the process!
Well done!
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2024-04-19

Quick service. Competitive pricing on Accessories

"I live in Greensboro, and was searching for a particular accessory for my Tundra. Modern not only had the best price, but the Service Associate actually helped me carry it out to my truck when I came to pick it up. Overall good experience. Worth the drive; my local dealer didn't even think about matching price or offering anything of value, so I may just deal with Modern going forward for all of my service needs. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2024-04-04

Sensor

"Great quality and price trust "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2024-03-02

Camry xse

"Excellent service from start to finish.
Thanks
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2024-02-29

Parts Dept. was excellent !

"Person in parts department was very nice."

Detailed Review Benchmark + -
Likelihood of customers making future purchases

Verified
2/5

2024-02-28

No communication

"I ordered parts online for home delivery and haven’t heard anything from Modern Toyota. No acknowledgement of the order. Nothing about a ship date. Nothing. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2024-02-08

Stellar

"
Stellar support from the parts department.
"