"John went above and beyond to resolve and complete the process!
Well done!"
"I live in Greensboro, and was searching for a particular accessory for my Tundra. Modern not only had the best price, but the Service Associate actually helped me carry it out to my truck when I came to pick it up. Overall good experience. Worth the drive; my local dealer didn't even think about matching price or offering anything of value, so I may just deal with Modern going forward for all of my service needs. "
"Great quality and price trust "
"Excellent service from start to finish.
Thanks
"
"Person in parts department was very nice."
"I ordered parts online for home delivery and haven’t heard anything from Modern Toyota. No acknowledgement of the order. Nothing about a ship date. Nothing. "
"
Stellar support from the parts department."
"Place an online parts order on 1/06/24, it is now 1/22/24, I have not received the parts or communication letting me know when they will ship or arrive. I need the parts quickly, if I had any idea it would take this long I would have ordered from someone else."
"We arrived and the car was ready to take for a ride.
The Sales Consultant was very courteous and helpful.
The purchase went quickly and the Financial Consultant was also helpful.
The whole experience was great and the car is beautiful."
"I ordered left turn signal DRL/foglight assembly for my 2016 toyota camry SE and was given the wrong part. I have tried contacting the online service representative several times but they never answer their phone. The only time they contacted me was when I requested a refund and return label. I have returned the part but they haven't refunded me or reached out to me."
"Order was shipped quickly and accurately
"
"Had an appointment at 1:30. Here it is now 4:30 and no one has contacted me nor has the online service tracker been updated. The issue was obvious to the naked eye and the fix takes 2 hours for an untrained mechanic, not someone who does this everyday. This is the 21st century, has to be a better way of doing things. "
"Ordered some parts online for pick up at dealership. Had some questions so I called the Parts Dept. They were courteous and patient and answered my questions. Same experience when I picked up the parts. Highly recommend."
"Easy dealing with Issac and buying our Rav 4"
"It was easy to find what I was looking for and the price was very reasonable. Thanks "