"very nice to deal with. Good customer service now. i noticed in the past that people were upset with this store, but on the front page they mentioned they were under new management. well, they do a great job now...communication was good, very helpful, and fast shipping."
"First, I paid for a zenium ice kit 2 x-s-oe ease kits and some case mod parts.Paid extra for overnight shipping. After 2 weeks, still had no merchandise even though my credit card was charged. After 1 month I finally recieved a partial order. After calling and emailing for several weeks with no response, I began posting negative comments in all the related forums. Modwhiz(Jeff)Decided to mail bomb me! This is the worst experience that I have ever had, PERIOD. It took me four months to get what I ordered from them. I cannot believe that this company is still in buisness."
"Customer service is horrible, never respond to emails and they never answer their phone"
"I purchased some parts on 30 July 2005. Paid USD $37 (that's right thirty seven dollars) for International FedEx Express 2-4 days. Nothing received by 27 August so I emailed Modwhiz. No reply. Emailed again on 30 August. No reply.
So I am about to contact my credit card issuer to dispute the transaction. Talk about crap service.
I have since discovered that my experience was typical, see http://snipurl.com/hjdw
Buyer Beware!"
"My first order with ModWhiz went very smooth. Ordered Xenium S.P. Ice w/ next day delivery and it was shipped out the very next day, emailed me the tracking number and I got it the next day!
My second order was not so good.... I placed my order on April 15th for the same product, and this time decided to go with ground shipping. On April 18th I still had not heard anything or received a tracking number, so I emailed them asking what was up. No answer.
I did not hear anything at all until the 21st when I received a FedEx Pre-Shipment notice, w/ tracking number. Eventually, my chip arrived on the 28th."