"I placed an order from mikasa for a 16 piece dinnerware set. One of the plates arrived broken, so I emailed Mikasa asking for them to send a new one. They said that they no longer sell individual items from this set, so they redirected me to a replacements website. They said they would refund me the cost of the new plate to replace the broken one. However, they refused to cover the shipping costs. I found this quite frustrating because it was not my fault I received damaged goods, and they were not trying to make things right. If they still had the individual plate in inventory, they would send it free of charge, so why couldn’t they apply this to me ordering from a replacements website. I am disappointed in the lack of customer care and service and will not be giving them my business again. "
"This was actually quite ridiculous as I called the second I placed the order and asked to have the shipping address updated as I shipped to myself accidentally instead of the wedding gift recipients. I was told that that could not happen, however I would be able to cancel it. Due to my immediate call to you to the company informing them of my mistake and request for assistance, my order had not been put into the system yet, I was told it would be in 45 minutes and that I’d receive a call back and email notifying me when it was and assistance cancelling. I never heard back this was last Friday. I followed back up over the weekend and received a return email on the following Tuesday informing me that an attempt to cancel it was being done and/or they would provide a return label.
On Wednesday I’ve received an email telling me no return label will be provided as this was my error and they will not pay for shipping and the order is still shipping to me when this was supposed to be a wedding gift for someone in another state. I have no desire to have this product and I will 100% never ever even attempt to order on their website or buy any of your products because God forbid I make an error and notify them immediately as they will be of absolutely no assistance and will not follow through with anything that was told to me and emailed to me.
To make matters worse, only after this email did I receive notification that this product had been shipped. One would think that there would be someway in between Friday of my order and notification of mistake, their responses several times and Wednesday of their shipping notification that something could have been done to assist me with my request.
Hopefully this helps others prevent this situation on what was supposed to be an enjoyable time was not due to these issues.
Thank you Mikasa for your updates on how unhelpful you were able to be. "
"One week later it shows pending, I have used their automated website to check order status it states partial shipped, called and talked to customer service and was told it was packaged and would ship the next day, checked next day still shows pending, called customer service and told discontinued and order will be cancelled. STILL shows pending.......was offered the present discount as compensation LOL"
"i ordered a covered antique white HK400 covered casserole dish from Mikasa.com. I called customer service when product was received to ask if they sell seconds and their reply was no. The lip of the dish appeared to be chipped and sharp but when I touched the edge it was not sharp. The lip was imperfect prior to be placed in kiln. It appears to be a weakened area and I wanted a replacement without imperfections. I was told to send pictures. They asked that I return the product with form stating reason for return and if I want a replacement or refund. I returned item to Mikasa via UPS at the cost of about a third of the cost of the covered casserole. I emailed customer service to complain about cost that I had to incur for shipping. Their response was a oneomplimentary shipping. Why was it not offered when I called customer service the first time. This is such a poor experience especially since this is a second purchase in less than a month from thisompany. The first shipment was fine. The company made a determination that there was not a deflect just by looking at a pictures I sent. To date I have not received a replacement nor refund for product nor shipping expense. The product I received was a second and I question is that what is sent when you are incentivized to order again and receive a 20 per cent discount?
"
"Horrible company to order from. I ordered 2 dinnerware sets from them and right after I ordered them realized I had ordered the wrong ones. Called them to change and they were closed. Emailed, no response. Called the next day and was told nothing they could do, even though I called about an hour after I ordered. There are so many places you can order from now that have way more flexibility for consumers. I now have to pay to send back. Oh, and I was told that with the holidays coming up maybe I could use it for an office grab bag. I WOULD NOT order from them. My husband told me so. Costco had it and you can return anytime. Bed Bath and Beyond did too. LESSON LEARNED!"
"Fraudulent website, and fraudulent customer service. What more can I say?"
"Very poor customer service. I ordered salt and pepper item #L3428-350
Qty.2
I didn't received my order, they send to a wrong address and refused to send me my order to my address or credit my money back.
And customer service representativ was very unprofessional!!!!
Not recommended at all.
They asked me to review this order, but when I told them I didn't receive, they removed options to review.
And I searched online to make this review.
"
" I just called about changing/cancelling an order I made 1.5 hrs ago and was told that they did not have the ability to make ANY changes to my order! What kind of stone age policy is that? And I was thinking of getting flatware from them, too. I guess I 'll have to shop elsewhere. Will never order online from Mikasa again. "
"I am signed up to their emails and they have pretty good offers, especially if you have a big family ... ;)"