"No shipment confirmation, the shipped new tennis racquet has damages, rude customer service if you can get a hold of one after none existent online chat and no one picks up the phone for after order support. I should have checked out the ratings before ordering from this company. There's no way I'm returning the damaged tennis racquet to them after reading all the previous reviews regarding returns that magically never received."
"Ordered tennis shoes - Babolat propulse fury. they were 10-20% cheaper than at other similar sites. Came in time as mentioned. no issues at all. "
"Bought pair of Adidas Barricade, wore one time and was uncomfortable, wearing heal blister. I wanted to exchange defective pair after 1 time wearing and was told no and given no options for any type replacement so I have a brand new pair of unwearable, unreturnable shoes. Now what? "
"On Monday I was told this order would ship on Tuesday. No shipping confirmation email was received.
On Tuesday I was told that demo racquets had to be built, so it would ship Wednesday. No shipping confirmation email was received.
On Wednesday, I was told that they would be shipping that day. No shipping confirmation email was received.
Thursday still no shipping information, and when I called this time I am told "I have no idea why your order didn't ship"
Friday I am told "you're order is shipping today, it didn't ship because TWO racquets had to be built (not one like i had been told previously)" The order is now grossly behind schedule, and won't arrive until 3 days later due to their shipping choice (if they even ship it at all) and i am merely told that they cannot do anything about it (failing to indemnify a contractual party).
I understand that the demo program says occasional delays are possible, but when I have heard from three different employees the order would ship on different days, and each one of those days have passed with no update, I am less than enthused by future interactions. I had put in this order on a Sunday to give enough time to try to get the racquets out
I could have easily gone with another company for this demo order, and I plan to do just that much from here on out, and will never make a purchase through this company again. If this is the amount of respect a company has for their online customers (lying about shipment dates and pushing it off day after day) they don't need to be making online sales.
Also good luck getting a response from email contact, they apparently don't respond/check it"
"My daughter order a pair Babolat SFX2 Court Tennis Shoes in a size 8, which is her normal size.
She wore them to practice once she complained they were to tight across the front. We decided to ship them back and order a size 8.5, Midwest ship back the size 8 shoes because they had been used. I called Midwest and talked to a Customer Service Rep and 2 Supervisors, the main concern they had was we " cannt resale used shoes". I tried to explain to the last Supervisor Steve S. that they felt Ok until she started playing at practice, this didnt matter " we dont take back used shoes, because we cannt resale them. Lets forget about" Customer Service""
"I purchased a pre-strung Head tennis racquet on their website. After two weeks normal use, the string has already been broken. I wrote an email to their customer service and has not received anything back so far. Will not buy anything from them for sure, bad products, bad services.
"
"I placed an order on the night of Friday March 4th, I knew that my order would not be processed until Monday because it was after business hours. It has been over a week and my order has not been shipped. On Tuesday, I received an email regarding missing billing information, I responded and provided the requested information. The next day, I received the same email asking for additional billing information. When I called their “Credit and Fraud Dep.”, they said that my billing information had not been updated. If you want to buy tennis gear, I suggest either Tennis Express or Tennis Warehouse. These people don't value their customers. How is it possible for an order to be delayed a week now? This is outrageous. This was my first and last time with Midwest Sports. You guys should learn from Tennis Warehouse."
"I ordered a tennis racquet and I returned it next day because didn't like it, They gave me back only 74% of the price because it was used (I only opened the box and labels) and gave me a Code for use like a gift card
I decided to buy a Babolat and in the system accepted the gift card but in my credit card they took totally amount. They told me that is MAP and no discount for Babolat
I tried to use again Code (gift card) and system says has Zero Balance
Really this company only tries to take your money with any reason
I dont recommend this company "
"I really loved the speed of shipping and the product. I have been shopping at Midwest Sports for years. I have tried many other companies for tennis. I always go back to Midwest sports. Their customer service is nice and better than any other company's. They offer quality product at a great price."
"Bad experience at Midwestsports.com. Ordered my items on Sunday and by Friday I get an email letting me know my order will be 2-3 days late. I called them and found out the reason was one of my string order was back ordered. I agreed to test a substitute string and it was to be included free with my first shipment. The test string did not arrive when I received my package the following Tuesday. I then called them again and spoke to Steve Smith, who according to him was the manager and later the vice president. He now refused to ship me the test string stating there is nothing he can do for my order and there is no note of this test string. Did I talk to a ghost on Friday and had a bogus conversation?
I will not shop at Midwestsports.com again and you should not as well. Their shipping is slow (took over 1 week and 2 days) and they do not honor what they promised.
Bad people to be doing business with."
"Used to be good. Similar experience from previous reviewer. We always buy from midwest sports, the last time, we have a defective shoe. My son only wear it twice and it has a hole in it. It might have been used already. They told us to return it but then they changed their mind and blame it on usage. Poor customer service when it comes to their liability!!!!
They have received the shoe two weeks ago confirmed by UPS tracking. Did not hear anything from them until I called today. And they told us that the item is not returnable. Customer service called telling me that they are trying to work with us, not sure what they meant by working with us, since ultimately they are just trying to blame it on Adidas policy. Way to treat a loyal customer. "
"I bought the Adidas ClimaCool Boom II tennis shoes on 9/13/07 under the impression that they were covered by a 6 month outsole guarantee. I specifically looked for such a guarantee because I play at Baseline Tennis Center in Minneapolis (the home of the gophers tennis teams on the u of m campus), which is known for it's coarse court surfaces. I would not have bought the shoes if they did not offer such a guarantee, figuring the shoes may only last 4-5 months and then I'd need to have them replaced. It turns out that was an optimistic assessment, as the shoes didn't even last until Christmas, playing 2x a week for ~2 hours each time.
I was excited to have found what I thought was a deal on some cool-looking shoes, and the 6 month guarantee gave me peace of mind. When the shoes arrived they even arrived with a 8.5x11 inch sheet of paper titled "MidwestSports Tennnis Outlet Shoe Warranty Policy" that detailed where to send the shoes to make a warranty claim, and less than 3 months in, I already needed it.
The problem came in when I tried to obtain a replacement pair. I called the number for the Adidas facility on the warranty sheet in my box to confirm the process, but after some confusion and probing discovered that Adidas did not offer a warranty for my shoes. Apparently there was no 'warranty card' within the box, and the ClimaCool Boom II's were not covered.
I called Adidas several times and sent numerous emails to MidwestSports regarding the discrepancy to hopefully get the shoes that didn't last half as long as they were suppose to replaced. After explaining my situation to a MidwestSports rep, she told me to send the shoes to MidwestSports, and they would be forwarded to Adidas in an attempt to claim the warranty regardless of what Adidas told me, and that she would do what she could to help sort out the warranty situation.
A few days after sending the shoes out, they returned in the same condition with an invoice saying "warranty declined". It become obviously apparent that the shoes were NOT sent to Adidas, and that they were instead immediately declined because there was no warranty offered by the manufacturer for this model.
This made be very upset because the very first thing I said to the MidwestSports rep was the model of my shoes, and 7 days later, she still told me to send in the shoes, costing me a trip to the post office and $6.40 in postage only to have the shoes immediately returned with no possible further discourse on replacing a product that lasted less than half the time it was guaranteed to last. As far as I can tell here, I was simply lied to about the guarantee as well as what would happen to the shoes when I sent them in.
And without irony, the my pair of shoes were returned not only with a "Shoe Warranty Declined" slip, but with a brand new clean sheet of the "MidwestSports Shoe Warranty Policy" again detailing what to do to claim the warranty. Yee-hah.
Here's a copy of the final email I sent to MidwestSports to which have not replied after 4 days (I imagine they are considering the matter settled?):
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This makes no sense at all. You were made completely aware of the model of my shoes before I sent them to you. I'll refer you to the first email I sent, January 10th, 7 days ago, where the very first thing I stated was "I am emailing in regards to a pair of Adidas ClimaCool CC Boom II tennis shoes I purchased last September." To this, your reply was "You can send the shoes back to us, and we can forward them to Adidas for a warranty evaluation." So at what point did the situation change that the shoes were so obviously not covered by warranty? The impression I'm getting is that there was no anticipated action with my shoes except to send them right back to me with a 'declined' stamp even though the sole criteria for the warranty being declined was clearly expressed to you 7 days ago, all the while I incurred an addition $6.40 in postage fees and a trip to the post office.
Also, I have contacted Adidas several times, and they made it clear the warranty would not be honored by them and that I should contact the vendor I bought the shoes from. I explained this to you in the 2nd email I sent you on Jan 10th, which stated: "the rep I spoke to on the phone said that the Boom II shoes were NOT covered by warranty at all" to which you replied "I am not sure, did the shoes have a warranty card in the box? I can send them back for you we generally don't have any problems getting replacements." That was still January 10th, 7 days ago.
I feel that there were several, severe disconnects between what the rules apparently were and what I was told and told to do, which lead me to waste much more time and money than necessary. And I still contend the shoes were advertised as having a 6 month outsole guarantee, I was even sent a sheet detailing what to do to claim the 6 month outsole guarantee, although this apparently wasn't a "warranty card". By the way, the rep I spoke to also said the Barricade IVs were also soon going to be taken off warranty with the introduction of the Barricade Vs, and as of right now the Barricade IVs are advertised as having a 6 month outsole guarantee, so maybe this is indicative of a pattern that may repeat itself to some future customers.
Pramma Elayaperumal
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So here I am, about to start another season, in the market for some new shoes. Guess where I'm not going to buy them. "