"Bought a new Alcatel Idol phone from them months ago. I didn't work. Called about returning or exchanging it and got nothing but stall, stall stall, and then a referral to another outside vendor where they dump their customers whose product is no longer on current offer."

"Purchase the Microsoft gift card my daughter purchased roblox never recieved them they will not refund the money!!"

"If Microsoft focused on allowing connectivity to it's products instead of trying to win a turf war it can never win the world would be a better place.

Why can't corporations accept that continuous unending growth is impossible? Graceful decline is preferable to ugly resistance.

Focus on windows, make it great until a unified OS is obsolete.

"

"
They refused to honor the price guarantee list on the terms of sale right on their website. They made up bs rules and spouted them at me, and after two calls refused to even connect me with a supervisor, hanging up on me twice. This was after several failed attempts to contact them.

Fail!"

"Same as other reviews - ordered xbox one game with a huge discount. Shows shipped...no tracking info updated a week has gone by....I call to check on the order...get someone who cant speak english no help....i'll try calling again but I'm pretty Pi@@ed off now"

"First time purchasing and my order is delayed Lmao what a joke. And to process a refund takes 5-7 business days which are Monday to Friday."

"I ordered a gaming PC through Microsoft’s online store on Dec 22nd and still haven’t received it. It wasn’t a pre order, nor a back order. It was noted as in stock when I purchased it, the $$ has been charged and withdrawn from my CC. It’s been a month since I ordered it. I’ve called four times now, each time being on hold for 30+ min to speak to someone who inevitability sends me to another Dept. They never have an answer as to if or when the order will ship. They always promise to call me back with an answer within 72 hours, that never happens. This has been a horrible buying experience."

"I pre-ordered an XBOX One X for Christmas from a clerk at the Microsoft Store (I called to order it). I was not told about the refund/return policy since it was a Christmas item, would not be received until after November 1, so I assumed it would follow the "retailer's" supposed return policy. It did not. For two weeks, I have called Microsoft Support FIVE times to return the item. I have been told it did not fit into the Christmas return guidelines since it was pre-ordered (it would have been nice to be told that up front) but in truth, it was not in hand until after November 1, so it DOES fit in the guidelines (and there is no way to cancel an order once it is made, I tried). They are NOT GOOD....billionaires who are NOT GOOD about customer service and support.

They are refusing to honor a return label, never told me the resolution (I had to call constantly) and now tell me I have no recourse (they will not give me any other numbers to call, or write of "higher-ups". Yet....my return falls under the Christmas return policy. I will have to contact the Attorney General next (which I will do) and talk with my credit card company. In this day and age, a billion dollar company such as Microsoft has a lot of nerve with how they handle customer service. Do NOT purchase from them.....the experience is not a good one unless you do not require further help. "

"It's a long story but I'll try to keep it accurate & reasonably brief. I ordered two Lenovo Flex 14 laptops when they went on sale for $650. One for my spouse and one for mother in law - both had asked me to watch for a deal for them. Both were excited, anticipating finally getting updated computers. The delivered box came a day or two after the tracking information said it would, but that wasn't bad. Problem was, there was only one unit in the box. I called right away to notify them, thinking they'd rectify the error (and rush deliver me a second one). I was instead told they'd look into it and get back to me. Called back in two days, after not hearing anything, and again told to be patient. Called back two days later and told there was to be an investigation, but the agent promised to personally take ownership of the file and contact me with an update in a day. Two days later called back and told that there's a note on my file (never relayed to me) that I need to take pictures and provide (more) facts about shipment. The "between the lines" inference up to this point was they were skeptical of my claim (i.e. that I had actually received two, and was being a scammer). So I was guilty/complicit until I could prove otherwise. I jumped through all hoops, and even could demonstrate (using Fedex tracking shipping weight) that only one computer went through FedEx and made its way to me. They finally acknowledged it wasn't my fault, but said nothing could be done until Investigation was complete. I indicated that was poor service and I was not happy about it, but they said there was no way to escalate my complaint to anyone with any power to make a difference. I called back every couple days looking for an update. Two weeks after ordering (still having received only the one) it went on sale for an extra $50 off. The MS online published price protection policy plainly indicated that there was 30 days price adjustment protection, if the price of a purchased item dropped. I requested the $56.50 (including tax) adjustment using chat but was told that it had now gone out of stock, and that price protection only applied if the unit remained available for purchase. I said that such a condition was not anywhere in the published policy. The agent basically politely said tough beans, and that there was nothing he could do. I later saw that other people have complained about the same experience years' back, so not a new issue (despite the agent telling me that this policy was a recent change, and the published policy just hadn't been updated yet). So their published policy is clearly misleading and self-serving (to prevent people from returning original purchase for refund and simply reordering again at newer price, wasting shipping and time on their end). Meanwhile, after all this time, my office (being the delivery address) was closing for Christmas break so I called MS again and said that when it did ship out, that they'd probably need to use my home (billing) address or else there'd be nobody to receive the package. Finally, after around three weeks of waiting, all the while being told to be patient and that MS would eventually deliver the laptop and "make this right", I received an automated seeming email indicating that I'd received a refund. News to me, so I called MS, yet again, and was told that my order was cancelled. Further, they said that the unit is now out of stock, that there is no similar unit that could be provided, and I'm out of luck and there is nothing they can do. I feel like I'm forgetting some of the details...but I think that's But, what I learned from all this is that I'll never, ever shop again at Microsoft Store Canada because I don't think a retailer (and in particular, such a large one) has ever managed to goof up their customer so many times in a row and get me so annoyed! "

"Following instructions from chat support, I converted 23,000 Bing points to a $25 Microsoft Gift Card - digital code (their words). I then went renew my Office365 home subscription and wanted to apply the $25 toward my renewal amount. It should be noted that I did this last year, and that the transaction is listed in my Microsoft account. However this year, 7 techs (yep 7) kept passing me off, and eventually decided that while my Microsoft account shows a $25 cash balance, it can NOT be applied to my Office365 renewal, even though I did it last year, and was instructed to redeem the card. Of course there is nothing worth buying in the Microsoft Store, and had they been upfront about their decision to refuse acceptance of their own gift card, I'd have converted the 23,000 points into something useful (e.g. Amazon gift card). So, now I have a worthless Microsoft Gift Card, 12 points left in my account, and a full-price renewal. Skip using Bing points to earn a Microsoft Gift Card - Microsoft doesn't honor their own gift card."

"Ordered an MSI GTX-1050ti screen card from Microsoft Store on 28th December. As people have already said - no email invoice / order confirmation. No estimated delivery date but I thought everything would be ok. It was a present for my Son’s Birthday but that came and went in early Jan without anything arriving. Got a confirmation that it had been shipped after two calls to customer service (it hadn’t been shipped so that was a lie). I had to phone UPS as according to Microsoft adviser they don’t have the facility without hanging up the call??? UPS advised that they had only processed a shipping label. 3rd call was to just cancel the order on 6th Jan. basically folks - just purchase hardware somewhere else. Never dealt with a worse internet supplier."

"This is for the Microsoft store online (microsoftstore.com). Ordered a surface book 2 from website on 2017/12/29. Once ordered, you get kind of a receipt page on the website, but the NEVER email a receipt or any kind of verification of your purchase whatsoever.

I quickly receive shipping notice for a few accessories that were ordered with the laptop, but nothing for the laptop. I check with customer service multiple times over the next few days to verify there wasn't an issue. I get a different story every time, but they all basically assure me that everything is fine.

Oh...and every time you chat with them, they insist on sending you a verification code to your email to ensure it's you. Frustrating to sit with them on the phone while I'm waiting for an email to come in.

I tried to call customer service a few times instead of the chat. Instead of transferring you to a Customer Support Rep, you get an automated message that they will now send you a link to your text. Click on that link to initiate the CSR phone call. But.....the text never comes.

Now, a week later, I still don't have the laptop. I still haven't seen an email updating me about any status (or even the original purchase). Now the configuration I ordered shows out of stock, so I'm afraid that if I cancel the order, I may be stuck waiting much longer before I could even order it.

1 - Email customers that make purchases with a receipt/invoice so they have solid documentation of the purchase.
2 - Email customers if delays in shipping or other events that will change shipping.
3 - Provide your customer support reps with ability to get information so they aren't just talking out of their **** to hope to make you content.
4 - Fix your ridiculous phone support experience. If you say you'll send someone a text. do it. Or just get rid of that buggy system and ensure phone calls to to actual CSRs.

Microsoft Store online - get it together!"

"Package was called back because they mistakenly sent out a wrong model. However, a reship or refund has not being processed after about a month. Contacted them a few times and was being told to wait for 24-48 hours for an update but never got any. The customer service was horrible, it looks like their agents do not have privileges to make any change from their side and can only help send requests to their escalation team. I asked if i can talked directly to this team and was told I cannot. They also cannot contact their escalation team directly and need to email them for an inquiry. Wasting a lot of time but never get this issue solved. Really hard to believe such a big company has this kind of customer service. "

"Well, I thought my experience would turn out like the other reviews, which I didn't read till a few days ago after making a purchase.

Purchased XBoneX Boxing day morning. Got an email with tracking number later that day. On the morning of the 27th, I checked the tracking, to see it was delayed due too "A missing commercial invoice is causing a delay. " message. As I paid extra for 2-3 day shipping, I was expecting to at least receive it by Friday the 29th, so this freaked me out. I called the store support to see what was going on. After a few minutes, they acknowledged the message and the staff member "escalated" the issue, and like others have said, would get back to me within 24-48 hours. At this point I was ready for forget it, refund me option, and I will go to PS4 instead, but I gave them a chance.

They did something, as now, being the 28th, the tracking is seeing all sorts of activity, and...... Just got an email that it has arrived and waiting for me at my security desk at 11:00am on the 28th. A day earlier then I was expecting.

I used the store as my friend had said they were good and fast. He turned out to be right.

A big company will have problems, and some people will have bad experiences. Sorry for those who have had bad experiences.
"

"Here is what's going to happen if you place an order from this place. You will be told the item is in stock & will be shipped " NOT ", you will receive a bogus FEDEX tracking number that is issued only to charge your credit card and take your money. When you call to cancel you will be told the item has already shipped ( because there is a tracking number ) . Contact FEDEX and they will tell you the truth about that tracking number. It is issued using FEDEX software, but FEDEX will not receive a notice to go pick up the item for delivery, because there is no item to be shipped. Try to escalate within this company, plan on waiting for several days or weeks before you either get your item or perhaps if you are lucky your refund. This company gives internet shopping a very bad name. Case in point, before you order from anywhere, do a Google search first. Never again with this company."