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5/5

2020-05-21

Excellent Service & Support!

"Ordered a replacement Asus laptop and the experience & speed of the delivery was wonderful. They packaged everything neatly and safely, ensured rapid processing, and were very helpful when asking any technical questions as to the laptop specs. All in all, would recommend to buy from them again!"

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5/5

2020-05-14

5 STARS!

"Excellent personalized customer service. Chen made purchasing a computer online during finals “crunch time” a breeze. I highly recommend Michael’s Electronics!"

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5/5

2020-03-07

Quality service from a company I've never heard of...

"After ordering at Newegg, the info said it was from Dealking, then it became MichaelElectronics2? Cmon now... I thought I was going to be pushed around and never receive my $3000 product - with next day shipping I might add. Low and behold, it arrived on time, fully functional, and spec'ed out as purchased. Wow.. what a positive 1st time experience from a company I never heard about! This beats out Ama2on, Best3uy, and other larger online presence. Keep up the great work MichaelElectronics2!! "

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5/5

2019-12-31

Great Customer Service - They went above and beyond to help!

"I ordered a laptop through the Walmart website (MichaelElectronics2 is a supplier for that). I requested and paid for overnight delivery, but Walmart didn't send a confirmed order through to MichaelElectronics2 (here after called "ME2"). I needed the laptop overnight and when I realized it wasn't going to ship I talked Walmart into giving me the help line number for ME2. I called ME2 and was connected to a support person named Chen. Chen was fantastic! I explained my problem and it was complicated by the fact that if they sent it overnight it would have to be a Saturday delivery - which ME2 typically doesn't do. After I explained that I needed it over the weekend to get it ready for work on Monday Chen took the bull by the horns and called the factory directly. He arranged for a Saturday delivery for me and then followed up with tracking information, and followed up again to make sure everything was going OK.

Usually when you reach a support line it seems like they will only do what's in their script -- but Chen went above and beyond and created a solution for me, owned it through to completion, and made sure everything was good. I was so impressed that he was truly interested in helping me with my needs and made sure it went well.

With service like that, an unusual experience these days, I recommend them strongly!

Signed - A very happy customer!!
"

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