"Lacey Pifer of the Aiken, Sc store on Whiskey rd was so helpful! she gave me options and talked me out of overbuying at another retailer. She also gave me a bundle for a family plan!! Thank you!!"
"I don't feel appreciated at all. My friends have T-Mobile and other carriers and they're always getting all these freebies. They get more data and they pay less. I'm paying more for what??? Find a way to appreciate your customers Metro! I'm looking to jump ship as soon as I can."
"Being new to cellular phones I had many questions to search for answers. I did not want to be locked into one cellular provider so I purchased an unlock phone (mid priced), then went one for a search of a prepaid cell provider so that I could have some time to test the quality of service provided. When my research led me to MetroPCS prepaid I called the local store for answers to my must have services in my phone. In order of importance: 1. WiFi Calling 2. Unlimited calling 3. Unlimited Text 4. Roaming 5. Excellent coverage. MetroPCS clerk at the store assured me that they had everything that I wanted and more. I took my new phone to the store. handed it to the clerk and reiterated every important feature and that I was in the dark about setting all this up. The clerk took my phone added a SIM card and spend a half hour setting up the account on his terminal. Leaving the store a happy camper, I returned home where I cannot get cell tower reception of any grade inside my home because of the solid concrete firewalls separating the condos, I switched my phone over to WiFi to access my wireless Verizon Fios router to make a call. Nothing. Assuring me that my phone would make WiFi calls by the clerk, I did some investigating that lead me to the conclusion that the phone I purchased did not have a WiFi calling feature in the code and the clerk had lied to me. Having to wait until the next day to call MetroPCS to cancel the service because they were closed to ask for a refund of the prepaid service, I was informed, after some background discussion between the clerk and manager, that they would not refund because I did not ask for the refund the same day. I called the corporate customer service line, which I discovered was designed in a way that you could never reach a living representative, and believe it or not a was so relentless from being ripped off that I actually frustrated the automatic voice menu, it finally said it was putting me through to a representative. After hearing the standard blurb that the call volume was high and I would have to wait, the phone system promptly hung up on me. Conclusion: CAN YOU SAY CREDIT CARD CHARGEBACK REQUEST!"
"I hate this phone company. that is all"