"Pre ordered a vinyl 2 months in advance, then a week after its release and four emails that never got a reply was told they had run out???? And it was now sold out!!! Now the variant I wanted is up on discogs for stupid money! Never ever going to use this company again. "
"I placed an order for a few different items and was waiting to hear back from them about a tracking number. I checked the website for my order update and it all seemed ok. Then I read a few reviews and started to worry that I was dealing with a not so good company. So I contacted them about my order and my worries, and received a generic reply and then a refund for an out of stock item with no explanation from them. I found out through a PayPal refund email. I have had almost zero communication from them besides generic or automated responses and they just changed my order with no notice or explanation. Absolutely zero customer service ability shown by Merchnow, I mean how hard is it send an email and answer a question or explain a situation, most people would understand, they just want to know what's going on with their orders. I wonder how they are even still in business, I definitely won't buy anything through them ever again. "
"I was scared to order from this website because I kept seeing so many negative reviews. I really wanted to buy some Pierce the Veil merch since they are coming to my hometown this summer (for the first time ever!) and this website was the only one I found that had a decent shipping fee (I live in Canada). I ordered a muscle tank, two t-shirts, a hoodie, a bracelet and some pins and they also sent me a free sticker sheet, a free poster and a free sample digital album. Seeing how everyone kept saying that they had a mistake in their order (wrong size, missing item, etc), I thought the same would happen to me. I received my order today and was not disappointed in the least! Everything fits nicely and I'm super happy. Also, it took about a week and a half to get my items (so almost two weeks), which I thought was just great since, again, I'm from Canada. I'll definitely order some more stuff from MerchNOW!"
"I ordered several products through this site, one came broken and one was sent in the wrong size. In addition to taking days or weeks to respond, they made me send pictures of the tag on the size of the t-shirt to prove they sent the wrong one. Two weeks after I send the pictures, I get an email giving me return instructions AT MY EXPENSE, saying they would reimburse me within 7-10 days after getting my item. No mention of sending me a replacement item. They of course have retained my payment in full. I actually thought I was being punked the customer service is so bad. I sent an email on December 20 saying they sent the wrong item, it is now January 24 and I still have no resolution. If this wasn't happening to me I truly wouldn't believe it was possible for a business to be this incompetent when it comes to customer service. NEVER BUY FROM THIS WEBSITE - EVER."
"I ordered 3 tshirts for my boyfriend for Christmas presents a couple weeks before Christmas to give extra time just in case something happened with shipping. after many emails of them saying the shirts would be there in the next week or so I just got them last week. Not only did I get them late but two of the 3 shirts were printed on HANES TSHIRTS?! Like the ones you buy in a package at a store. If I wanted to pay for a **** quality shirt then I would've bought a pack of Hanes and printed my own design on it. And to add to that one of the shirts has a hole in it. So to sum it all up, don't buy from this site it's a waste of time and money. You're better off making your own band shirts. "
"i ordered a For Today t-shirt for my husband and after two weeks i never receives a shipment confirmation. I emailed them about this and they told me the shirt was out of stock (even though it was in stock when i ordered it), and that there was a "glitch" on their site. I asked if i could receive my order when it got back in stock but they told me they are no longer printing that shirt. they ruined a wonderful surprise for my husband! terrible, terrible store!!"
"Bought a presale of pretty reckless record as a surprise for my daughter. Actual global release for the album was october 21, 2016. Called them today on october 24 and was told it would arrive next week. Olivia gave me a kind of too bad so sad answer. When i told her I would never buy from them again she said "sorry you feel that way". Final conclusion is that i overpaid for a lie. Still don't have the record and most importantly ruined a surprise for my daughter who can just go to a store to buy it now. Do not buy from this company. They only seem to care about the initial sale. That and they falsely advertise presales. Ridiculous. "
"So I order an album prebundle for Issue's new album, Headspace, on May 18th and was given an estimated shipping date of May 20th. Well, today is June 10th, exactly 3 weeks after I ordered the bundle initially. I e-mailed support and received back:
"We apologize about the delay in receiving your order and have been waiting on the shipment of hoodies and varsity jackets to arrive to us from the manufacturer. We’ve received shipment confirmation from them and those items will be arriving to us within the next week or so. At that time, all orders will begin shipping immediately!
Once your order has been shipped, you’ll receive tracking information automatically via email."
Lovely. The fact that I had to track this information down 3 damn weeks after what was supposed to be the shipping date is beyond absurd and reflects on the business practices very negatively. It's unprofessional and careless. I'll never buy anything from MerchNow in the future, which may hinder my giving my support to my favorite artists, but I'll not be going through this experience again. I'll send the cash I would have spent on merch directly to the artist instead."
"I was really scared of buying something from Merchnow after reading all these complaints. In fact, it was 7 days since I placed my order until Merchnow send it to me (I'm from Poland) and my e-mails to customer service waited too long for answer but then everything was OK and considering the distance the item came quite quick. Hoodie is brilliant and patience is the key! :)"
"I pre-ordered AA's The Black that was released on Friday 3/25/16. The bundle came with a digital download, that was not in my email Friday morning. Others had been getting their pre-orders (from other merch sites such as Killer Merch, who will get my business in the future) in the mail for days, checked the site and had not been marked as shipped. I emailed customer support in the morning to see where the digital copy was and to check the status of the bundle. Hours later (2 pm) i got the digital download link that was supposed to be good for 2 downloads (only one worked) and some b.s. story about the manufacturer not sending them the CD's. They won't get them until this week (supposedly) and claim to mail them immediately. I had to go to Target to buy a copy of the CD Saturday. I will never order from them again. If ZERO stars were an option, that is what i would rate them. Horrible!! Shipping charge was outrageous as well. "
"I pre-ordered a bands upcoming CD along with some of their band merch in a bundle through Merchnow just recently. I was not overly happy with the shipping price but I figure the amount of things I purchased are the reason it was as expensive as it was (about 14$ not too terrible). I received the entire order the day the album was released, and the tracking was extremely accurate. Unfortunately, the CD case was damaged, the little pieces that are supposed to hold the CD in place broke off and fell out when I opened the case for the first time. I sent a photo, along with the description of the problem to customer support. They got back to me quickly, and sent a replacement at no cost to me. They told me not to worry about sending the damaged CD back, and that the new one was already on its way. That's fantastic customer support! They could having easily told me to suck it up and use a different case. I'm extremely satisfied with MerchNow. "
"I am going to be honest, I was scared ordering off of this site, but I got everything that i ordered correctly without any complaints. And I ordered 23 items, 6 shirts for $9 each, 15 stickers for $0.50 each, and 1 poster with a poster tube. Since I ordered a lot, I thought that I was bound to get something in a wrong size or maybe they forgot an item, but everything came in perfectly fine. Well I guess my poster had a minor tear at the top and a couple stickers were bent, but that was not their fault. I am very satisfied with my order and I would definitely order from MerchNow again. And just to clarify, I am a real person from the United States, not a bot :) "
"Do not do business with this company if you're looking for your order on any time soon. My order took over 30 days to process because of an error on their part. I have ordered with multiple other merch companies and have never had a single issue. I had to notify them about my package's lack of appearance and they shuffled me through three of their employees (Gabbie, Jenny, and Olivia). I suppose most of them were incapable of dealing with customers. If I didn't take the initiative to contact them, they may have never contacted me! After everything else all seemed sorted, I was then notified that another product I ordered was OUT OF STOCK!
Although Olivia (the final customer service representative) was nice and somewhat helpful, She was unable to reach amicable terms with me. Olivia explained the limitations of their exchange system and was unable to solve the issue. MerchNow frequently asked me to sympathize with their business practices. As a customer, I believe It is not of my responsibility for how MerchNow operates their business and thus I shouldn't have to be penalized because of their mistakes/limitations.
MerchNow is more trouble than it's worth. STAY AWAY!"
"Don't buy from here! They take forever to answer emails first of all & then they don't read over the emails that you've already sent so I had to keep going in circles with them over what happened! & they got my address wrong & expect me to either pay more to get reshipped or get my money back of only the item not the shipping! "
"I ordered a shirt as a Christmas gift on Dec 16th. When it hadn't arrived by Dec 29th, I emailed the site and was told they were backed up but it would be shipped in a few days and I would receive a notification. When a few days passed and I still hadn't received a notification, I requested a refund but received no response. The next day, I filed a dispute with Paypal. The following day I received an email from Merchnow telling me my order had already shipped so they could not issue a refund, of course. The day after that I received another email telling me my order had shipped, with a tracking number. The shirt finally arrived January 10th. The ink on the shirt is smudged and, in one spot, is peeling away. I would rather have given my niece the $20 I wasted with this company."