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Product & services pricing
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Chance of future purchase:
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Customer service:
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Return/Replacement policy:
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5/5

2003-01-20

"Got the product the next day i placed my order.
There is no phone number, but the sales rep are very quick.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
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Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
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Customer service resolving problems
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Customer service being knowledgeable
Customer service being trustworthy
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Overall web site
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