"The emails I send to their customer service are all returned because contact emails do not exist. Does not respond to calls which go to a voicemail. memorydepot.com should be removed from the web. Don't try your luck. I wish I would have searched resellerratings.com first."
"I lost $800 in this website no one is answering my many websites forms or calls"
"I placed 2 orders valued at $141 back in Dec 2020 and it's been 2 months later and still no delivery. I've called and their voice message says no one is available to take the call and my emails have never been responded to. I will NEVER recommend this company to anyone. "
"While doing an online search for computer parts I came across memorydepot.com and looked up their ratings. Come to find out the BBB gives them an "F" for unauthorized use of the BBB logo. BBB has requested (3 times in 2018) that memory depot remove the logo from their website. If they have to hijack a logo to gain trust, I will steer clear.
https://www.bbb.org/us/ny/champlain/profile/computer-parts/xitrade-inc-0041-235992318"
"It took a long time to arrive but it finally arrived.
"
"I ordered few memory component from this company worth USD321, on 21st April which was supposed to be delivered in 5 -15 days. To date I did not receive the order, I sent mail no response, I called them many times, once they picked my phone, and said there is delay from supplier side but was not willing to say how long. Now its more than 40 days since I ordered still no reply, if I call nobody lift the phone. "
"I ordered memory, never got a response. There was a pending credit card transaction with them which eventually disappeared. So that's the end of my dealings with them. Then I read the reviews. I can understand why they have such a **** rating. I'm glad I never got anything going with them. "
"Very easy purchases, great product lines, reasonable & competitive pricing. Always a pleasure to order from their store"
"I had an issue where they sent a $160 part in place of a $680 part.
I was connected to Fabien to resolve my issue 2 weeks after ordering. He said he would call me back with an update that same afternoon, because he knew the order was urgent. He didn't provide me with any updates. I called every day for over a week, trying to get information. He was never available and I was told each time he would call me back that afternoon. I literally said, "you guys are avoiding me but you have my money so I need answers" (they of course denied avoiding me). They stopped answering my calls on the last 2 days so I called from my cell phone and miraculously someone answered (is it a fluke that they answered a call from my cell, which has a different area code?).
Anyway, I asked to cancel my order and to refund my money. He said Fabien had to do it and he was the owner so I HAD to work with him. I said I'd contact my credit card company to file it as fraud since I didn't get the part I ordered and hung up.
Suddenly, 3 minutes later, I had an email that my order had been canceled. We'll see if I get a refund.
BEWARE. There's apparently only 1 person in the office who can help with customer service issues and that 1 person will not contact you after your initial issue. Your calls will go to voicemail and they won't call back or email you with any information. "
"I bought a product from this company and had some initial customer service issues that were eventually addressed."
"Ordered a set of headphones on Sunday over the Labour Day weekend, received in good order on following Wednesday. "
"I was sent a defective product. I ended up returning it after sending a number of emails plus opening a PAYPAL dispute.
When MEMORYDEPOT issued a refund it was not the full amount. Needed to continue addressing the matter. After a hassle and being out return shipping $21.46( they asked that the item being insured and did not answer my question clearly as to who pays the cost of shipping, which is also unclear in their return policy) I would not recommend this online seller. The prices are not that competitive and are most likely items that have been refurbished or returns from retail stores. Buyer beware."
"I ordered SATA DOM's from them, I had to RMA a few of them which took 2 months to finally get a response with an RMA number. During this time I ordered a couple more to use while I waited for my RMA DOM's to be returned. It is now 18 days after that order, I have my RMA'd disks but still have not received the replacements which where promised rush order and that they had them in stock. Today I told them to cancel the order and have ordered from another company, I am tired of this 3 month long fiasco and will never deal with the company again."
"Great Store. Got my RAM for my Mac Next day, for a fraction of Apple cost. Works perfectly and i got a very good service, and good advices.
I will definitively buy again from them"
"I ordered a specific brand by part number, and I got a generic no-name brand instead. The only reason I ordered from them was because they said they had that specific item.
I am not satisfied at all."