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Verified
4/5

2005-09-23

"Got this store recommended to me by the fellas at shmups and considering I was looking for a new copy of PS2 Culdcept without paying $50 on ebay I took a chance. Glad I did; game came promptly and in condition expected. No hesitation to recommend."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
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Ability to determine if a product was in-stock real time
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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
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Delivering products on-time
Delivering products damage free
Ease of checking delivery status
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Overall technical support
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Making decisions on their own
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Being easy to reach
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Being knowledgeable
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Resolving problems
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Being trustworthy
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Overall customer service
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Customer service being easy to reach
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Customer service resolving problems
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Customer service being trustworthy
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Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
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Verified
5/5

2004-01-24

"Truly outstanding service and a surprisingly well-rounded selection of games for older systems. I recently took an interest in the Sega Saturn. New games are relatively hard to come buy for that system, so I almost gave up looking for them...until I found Mc Van's. I bought Resident Evil and Super Puzzle Fighter II from them, brand new. Shipping was cheap and fast, just the way I like it."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being trustworthy
Making decisions on their own
Being easy to reach
Resolving problems
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2003-12-23

"I ordered a Super Nintendo game and a couple Sega games from Mc Van's Video Games. Everything I ordered from them was in stock. Delivery was extremely speedy. Products were in good condition. In my experience, this is possibly the best place I've ordered games from online. Midwest Games runs a close second."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Speed of web site
Web site being easy to use