ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5


Verified
5/5

2007-07-26

"This is without a doubt the worlds best hardware store!
They always have what I need when the big box guys don't. Many times I don't even bother driving to the big box, I go on line and order and usually, the next day, the item is at my door. Yes, there is a warehouse pretty close to me so my shipping may be exceptional but they have places all over the country. Shipping prices are very reasonable, for me, usually less than the taxes would be at the big box!
Ductwork? Got it.
Pipe? Got it.
Fittings? Got it.
Metric fasteners? Got it.
60 feet of 10/3 wire? Got it.
Need it? They've got it!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2007-02-13

"Excellent place to buy tubing for custom water cooling your computer. Small orders are no problem for them."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2007-02-06

"Amazing company, quick buy, CHEAP shipping, and everything arrived by my house the next day. amazing company right here."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2006-01-23

"I was very suprised and pleased by the customer service. My order was small and I had lots of questions, but the Mcmaster representatives were very helpful.

I was a little nervous about ordering without prices on shipping, especially since I was ordering 2 different materials at 24" x 54" ringing in at about 15 lbs. So I emailed asking what the shipping charges would be prior to the order. I was shocked to find it would only be $5. Not only that but since there is a warehouse in Chicago, it arrived in one day.

Also, the inventory is simply amazing. So much so, that it is sometimes difficult to find the specific item you're looking for. Thankfully, the website is organized and allows for saving orders & bookmarking pages. There are also detailed illustrations & instructions on ordering for most items.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with

Verified
5/5

2005-10-27

"There's not much to say about this place except for wow.... I've never seen an online store with such a large selection. My order consisted of a bunch of different screw for a new computer case I'm building and some new tubing for my water cooling loop. The screws were for my optical drives which usually retail for a quarter a piece where as I bought a box of 100 for 5 bucks.... Also the black oxide button head screws that I got sold for 30c a piece at the local hardware store, 10 bucks for box of 100. The tubing that I got along with some 120mm fan filters were more then half the price of any other computer store.

Oh, and I can't forget about the shipping. I placed my order late on Sunday night after hours. It shipped out Monday morning before I even got outa bed. I then recieved my package on Wednesday via ground shipping. They also charge exact shipping rates. It was kind of annoying that they didn't tell you shipping cost untill after you order, but it is a very minimal charge.

I will definatly be coming back to this place, it's like the worlds largest discount hardware store.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused

5/5

2005-03-29

"McMaster has a huge on-line catalog. The catalog is well organized so browsing for that odd sized stainless steel nut or tygon tubing is about as easy as possible. McMaster has warehouses around the US and Dynamex shipping. Even ground orders arrive within a day or two. Items are well packed and numbered so you can easily double check your ordered.

Highly recomended.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-10-06

"I dont know why anyone hasnt posted a review here lately but everyone gets the clearflex tubing here among other watercooling parts. They practically everything!!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy

5/5

2003-05-21

"Their online ordering process could use a little work but great prices, super fast delivery and very reasonable shipping charges/options."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-02-25

"WOw! I think this is the best service I have EVER received from on online vendor...ordered my plexi and 2 days later it was at my doorstep. I only requested ground shipping too! Great plexi at decent prices. I got 2 peices of plexi, 12" x 12" grey tinted and blue tinted for only 10 bucks. I will definetly be doing business with them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2002-12-31

"Very good selection of products.
Prices seem a little high for some products.
Very quick order turnaround.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process