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Verified
5/5

2005-09-25

"great service, low costs, no shipping charges since it's in town"

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Verified
2/5

2005-09-15

"Ordered Corsair TWIN2X1024A-4300C3Pro DDR2 ram kit from MOCC.ca on Sept 6. Recieved an order confirmation e-mail immediately just to confirm what I ordered. On Sept 7, revieved an automated e-mail stating that my order was now being processed. On sept 9, revieved an automated e-mail stating that my order was to ship that day. NO information was provided on who was being used to ship the products to me and NO tracking number was issued. On sept 14, at approx 1:00 pm, finally recieved my shipment. It was shipped by Purolator. The ram was inside a sealed cardboard box with a sealed gray plastic bag on the outside. The ram was not wraped in anyway as you could easily hear it move inside the box. Thankfully there does not appear to be any damage.
Overall, I am disapionted with how slow my order was proccesed and shiped to me, not to mention the aggravation with not knowing who is being used to ship it to me and no tracking number to get an ETA on the shipment. Fortunately for MOCC.ca, they were the only ones left that I could find in Canada that carried this particular type of RAM, so I didn't really have to much choice but to use them. I took into consideration there seemingly glowing reputation on this web site when I placed my order; clam in knowing that so many others have had good experiences with this Online dealer. I suppose it is a lesson learned: Buyer beware!
"

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Verified
5/5

2005-06-12

"Mocc Overdelivered.

Bought a motherboard from Mocc in January, and the whole experience was pleasant enough that I've come back to give them a good word, 6 months after the fact.

Purchased a MSI K7N2 DELTA2-LSR motherboard for my "daily driver" computer - an Athlon board to replace one that I bought from another vendor, which died just shortly out of warranty. After already getting a DOA motherboard the first time. After waiting closer to 3 weeks total from ordering, to receiving a working motherboard.

Steve over at Mocc, after taking the time to confirm the order details on my replacement, seemed sad to report that because I ordered so late on Thursday, he couldn't get the part in from his supplier *next day*.

Order confirmed on Friday, arrived Saturday.
I put it in my system, and had it running that evening.

Steve deserves a lot of credit for how Mocc operates. Now, he was careful to repeat to me, several times on the phone (I web ordered, and he confirmed on the phone - nice touch there too), that they can't ALWAYS get things in that quick, but let's be truthful here -- I was much happier to be told 1-2 business days, and get the part in faster, than the 2-3 week ordeal I had previous.

Upgrades, since they always happen with my computer, given enough time, will mean I'll be visiting Mocc again. Prices are good there, but hey, a week of my time waiting is worth something too!
"

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Pricing of products and services
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Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
N/A
Overall technical support
Making decisions on their own
Being knowledgeable
Being easy to reach
Resolving problems
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
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5/5

2005-06-03

"Very fast shipping, excellent costomer support. they also will pricematch. altho i am still waiting for my venice cpu. all my other parts were in my hand with 4 days of my orderer. i also made another purchase from this seller. Ive worked wtih newegg, ncix, and big foot computers and this sell is by far better. so i recomend ordering from there. any dobts they will pricematch as well. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Being easy to reach
Resolving problems
Making decisions on their own
Being knowledgeable
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-05-12

"Placed an order for a video card, motherboard and a new venice core AMD processor on pre-order. Company was totally upfront about the possible delivery date. I was told to expect shipment by May 14 and was even suprised when they shipped four days eariler. Heard tonns of horror stories about false advertising about venice ship dates from some major online retailers so I ordered from Maxoverclock because their estimates seemed more realistic. Emails were handled daily and they also took my phone calls directly when I had an immediate question. Their staff worked closely and personally with me to make this the best online buying experience I have ever had. If anyone is tired of dealing with unknown warehouse companies, give Maxoverclock a try. Also, they pricematched my board and card from the best priced site I could find. Best price + best service + excellent shipping = best buying experience."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-02-12

"Very good website to do business with. Had my order in only one day of being available. FAST SHIPPING and GREAT PRICES from this dependable dealer. Highly recommended!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being trustworthy
Being easy to reach
Making decisions on their own
Resolving problems
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site