"Worst customer service I have EVER encountered. My husband had purchased 3 pendants from here, the stone fell out of 1 within a month. I mailed it back after finally getting a hold of someone and it got lost, they refused to do anything. I never heard from them again after MANY calls and emails. DO NOT SUPPORT THIS BUSINESS. "
"Terrible place! They have an amazing photographer because the necklace that I received did not look like the necklace that was online. They are over priced and their products look cheap and tacky. Their customer service is a joke and they have many ways to make sure you do not get a refund. DO NOT BUY FROM HERE. It's not worth the money. "
"Do not buy from this company.
I purchased the urban sweet pea birth stones for my wife. One of the birth stone fell out of the necklace in less than a week. Max and Chloe would not refund my money and wanted me to take their necklace to the jewelry store to have it fixed at my expenses.
They would not provide me a credit.
"
"WATCH OUT FOR THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
IT is a TOTAL SCAM!!! I had to have American Express help me get my money back. The employee, Sonya, kept telling me my necklace would come, my necklace would come, and over a month later, no updates! Every single time I called, the manager was out of the office, and she had no one to consult with. She apologized, but said she can't even get a hold of a manager herself....ever!! THE most fraudulent company I have ever worked with. DO NOT DO BUSINESS WITH THEM!!"
"The Diane Warner designer necklace I ordered does not lay down as shown in the picture. It flips to where the green scarab stones are turned over as are the crystals. I wonder if it is really made by Diane Warner or assembled somewhere in China!"
"I ordered a gold necklace from Max & Chloe On 5 Oct 14. Item took a while to be shipped to Singapore because they had to collect the item from elsewhere. When item was shipped, it reached my apt block on 5 Nov 14 (took long to arrive because item was sent to the wrong country) but because I did not insert the unit number of my apt, item was immediately sent back to Max & Chloe. No one called my handphone to verify with me although my handphone number was provided to Max & Chloe. I contacted Max & Chloe and was assured that the item will be sent back to me when they received it back at their office. And from then on, the nightmare began. I had to keep emailing to check for the status as emails often went unanswerred. And finally on 8 Jan 15, after 2 months, they confirmed there was a mishap and item was lost in transit and requested for me to fill up a claim form. I was also asked whether I would like a refund or to have a new item sent back. I did not want to go through the nightmare again so I said please give me the refund. And since then till now, been another 2 months, no reply whatsoever despite numerous emails sent. Future buyers to be aware of the irresposible attitudes and poor customer service. I have been cheated of a few hundred dollars and will prepare for legal action."
"Max and Chloe has super fast shipping to London. I ordered on Monday and already received my new earrings on Thursday. Will be shopping here again for a matching set of stacking rings."
"I ordered a pair of earrings last month and still have not received them. They charged my card immediately. I tried to call their customer service number and the automated message says that the wireless caller is not available. Is this even a legitimate site? I'm so frustrated."
"Max and Chloe has the worst customer service I have ever dealt with. I ordered a ring priced at $120 with a 20% coupon code available and free shipping. When I was checking out it never prompted me to enter the code nor was I able to review and comfirm the purchase. Right after entering my credit information I was charged $148. That wasnt even the price of the ring. I have sent 5 emails and called 5 times and can not get a customer service person to speak too. They only have an answering service to take "messages." Why polyvore chooses to promote this site has ke questioning to ever shop from that site again! So now on Saturday I am told by the same woman who answers their phone they are closed for the weekend and I am out $148 when I could be shopping elsewhere!"
"Beautiful jewelry and great pricing! I ordered two rings and they came sized correctly and wrapped really well. The size was true to fit and they looked exactly like the product description. I received my order fairly quickly (within 10 days) of placing it, and I couldn't be happier with the purchase. "
"I also ordered a few weeks ago a custom piece. Just received and looks amazing! It did take a little bit, but worth the wait and probably because its handmade. Really beautiful silver."
"I ordered a silver Max and Chloe monogram necklace in a size large. My order was placed over a month ago and I still haven't received my necklace. When I called the company, they said there had been a "glitch" in the system and they would be sending it soon, but that was over a week ago. I'm very disappointed that Max and Chloe charged me for a necklace around this day last month and I still have received no product. "
"Max & Chloe's customer service is horrible. I ordered a "gold" necklace online and when I received it, it looked nothing like the picture and was practically orange in color. Even when I sent pictures to them showing this, and comparing the color to other gold necklaces I have, they claimed they didn't see what I was talking about and there was nothing they could do. I will never shop from them again, I would not waste my money here if I was you. Jessica in customer service was absolutely zero help and it's a wonder how they stay in business with the terrible customer service they have."
"I'm not sure how else to say thank you. I finally made up my mind after returning and exchanging a ring 3 times. It's extremely pretty and has received several compliments, but my indecisiveness got the best of me. You can't always tell by the product reviews, as many of the products I was told are new and didn't have much feedbeek back from customers yet. I'm sure to change that."
"Thank you for handling my order smoothly. I placed an order for my younger sister who changed her mind 3 times between the size and color. Each of the ladies I spoke with handled the situation professionally and allowed me to exchange for the requested size or color. Finally, we got one that fits and she loves it!"