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Verified
5/5

2004-03-12

"The order was shipped very promptly and completely and arrived in perfect condition."

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N/A
Ease of ordering online
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Delivering products damage free
Ease of checking delivery status
Delivering products on-time
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Being easy to reach
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Making decisions on their own
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Overall customer service
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Customer service resolving problems
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Verified
5/5

2004-03-11

"If anyone is looking for a great looking and very easy to install LCD display the Matrix Orbital is the only one ever needed. When I received the item I was very happy with the packing, the instructions were easy to understand and installing was a snap. The display fits so well into my case matches the aluminum perfect. I have not been this happy with computer hardware for some time, 2 thumbs up to this company. I am already looking foward to build a new pc to put another Matrix display in this hardware is on my shortlist. Thank you for a awesome product Matrix! "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Resolving problems
N/A
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Customer service resolving problems
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Customer service being easy to reach
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Customer service making decisions on their own
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Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
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Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-01-12

"No hassle online buyer and quick shipping. Excellent customer service and communication. "

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Is consumer focused
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N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
N/A
Customer service resolving problems
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-01-10

"This Product was perfectly Packed when shipped and was a breeze to install it only took about 4 minutes before it was up and running. They did a great job in design and quailty. This product offers alot more then just being cool to look at and has downloadable plugins so you can make it do what u want. I LOVE IT!!!!!! Awesome job guys Keep up the great work.
** 1 little tiny note about the setup. The instructions say that after u install and bootup that u will see the MX2 logo which is not the case, The Drivers need to be installed 1st then the Lcd Screen comes to life.**
"

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Overall quality of the company
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Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
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Verified
5/5

2003-12-04

"excellent technical support team. very reponsive and good informational website. helped me solve all my issues within two days.great product . great service"

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Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Being trustworthy
Resolving problems
Being knowledgeable
Being easy to reach
Making decisions on their own
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
1/5

2003-11-09

"its been almost a year and i still havnt been able to get any help from this company to make my lcd display work, there is a driver error, but they will not return my calls and they block all emails from the 5 services i use (hotmail, yahoo, etc) this is the worst service i have ever had."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
N/A
Overall technical support
Making decisions on their own
Resolving problems
Being knowledgeable
Being easy to reach
Being trustworthy
Overall customer service
Customer service being knowledgeable
N/A
Customer service being easy to reach
Customer service making decisions on their own
N/A
Customer service resolving problems
Customer service being trustworthy
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-10-24

"A Very good product, well priced and excellent customer service & returns."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Making decisions on their own
Being easy to reach
Being knowledgeable
Resolving problems
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-09-02

"I purchased a MX201 LCD from Matrix Orbital complete with keypad and the works. I was extremely happy when it arrived in its pretty little white box with “Matrix Orbital” stamped on the top. I immediately opened it to find my precious little baby tucked inside emits a wealth of packing insulation to insure no damage during shipping.

When I installed the display it had a minor defect where 1 of the keys was U/S. I e-mailed their tech-support and I reply (from a real person, not a robot) was sent very promptly. I received a new keypad from them the very next day. This did not solve the problem however, so Matrix Orbital shipped me a brand new replacement the next day (from across the country).

I was extremely impressed and satisfied with Matrix Orbital's product and technical support. I would defiantly purchase from them again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Being easy to reach
Making decisions on their own
Being knowledgeable
Being trustworthy
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-08-18

"As an international customer I had complete satisfaction with purchashing from Australia!
Communication was great and prompt and delivery was quick.

Thanks guys!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
N/A
Customer service resolving problems
Customer service making decisions on their own
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-02-20

"Based on several reviews, I decided to try out a Matrix-Orbital LCD display. Their website was fabulous - well laid out, all the specs in each units descriptions, and you could even look through the manual for each item online to make sure it would fit your needs.

Their transaction pages were easy and clear, and I had the unit in my hands (even choosing regular shipping) just 3 days from when I clicked "OK" - it even had to come through Canadian customs, which has given me problems in the past. Not so this time - bravo Matrix Orbital.

The bundled software is great, and the USB unit is very cool. I only wish they sold the alt USB cables that you can run off the USB headers on your motherboard...
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

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