"Better yet, I got free shipping. Product is good quality."

"
shipping could not find my address. I have had same address for 30 years. "

"Much better price than the dealership!!"

"Keyword search is not intuitive and fuzzy enough. Parts images are horrible"

"Quickly found the part I neeced."

"Website and app has ease of use. I put in a couple orders. Accessory order is ready for pick up quickly. People at dealership is very nice. "

"The parts ordering software apparently refused to verify that the antifreeze I ordered (00272 SLLC2) was compatible with my 2006 Prius because the VIN JTDKB20U467515066 was unacceptable, even though other Toyota dealer websites listed the product as fit for use in a 2006 Prius.
A simple order that should have been completed in 30 minutes are less is still unresolved after 2 hours."

"shopping cart didn't work in Safari. Website didn't work with 1Password integrations. Had to manually fill out address and credit card info"

"Easy to find part and confirm fit. Easy checkout. Disappointed that money was taken before product is shipped"

"Website is slow. Search is dysfunctional. "

"Ordering parts for my Tacoma, the parts person was very nice a patient."

"I found the online buying experience to be frustrating, but ultimately I found the parts that I need."

"Ordered the part number recommended by the system only to wait 24 hours before it was cancelled as incorrect, had to place a separate order and now you don't have the actual part I need so I have to wait longer to get my car inspected because your system is "rigid" and incorrect."

"Difficult for me to identify other parts I was interested in from the pictures provided"

"We have been in the repair business for over 20 year"