ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2016-11-02

Fishman

"Very satisfied, order shipped the same day I ordered and received it in 3 days. Packing was good and showed no damage. I ordered a 50 watt aquarium heater and the price was one of the lowest I could find."


Verified
5/5

2016-10-28

"Great service and fast delivery. Product exactly as ordered. Will do business with again."


Verified
5/5

2016-10-25

"Pretty good customer friendly online retailer"


Verified
5/5

2016-10-19

Get the part!

"They had it I got it nuff said"


Verified
1/5

2016-10-17

Arrived Broken! Company Refused to Help.

"After purchasing a filter from this company, it arrived cracked. Since I had spent quite a bit of money on the filter, I called the company to see if there was something they could do to help. It was past the time allotted for returns, so they would not help me in any way. As many of you reading this know, all the parts to start a saltwater reef tank can be quite expensive, so I had been saving and puchasing everything I needed over the course of a few months. Finally, excited that I had everything I needed, I purchased the live rock and water, and started putting the tank together. And there, brand new out of the box, was my filter with a crack down the side. I had no reason to believe that anything was wrong with it upon arrival, since the box was in perfect condition. Sadly, I reached out and begged the store to help me exchange it. After he said there was nothing they could do, I asked if they could at least give me a credit toward a new one, to help alleviate the cost. They refused to help at all. I am really upset with the customer service that they provided, and I definitely won't be purchasing from them EVER again. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2016-10-17

Expensive Shipping

"The product was as expected. They were the only ones who had the item that I could find. The shipping charges were steep, I doubt I would buy from them again."


Verified
5/5

2016-10-14

32g LED BioCube & Designer Stand

"Awesome discount (10%) off total price, no tax on purchase, and free shipping! This was a great deal from the get-go. They shipped via FedEx and let me tell you, it got here FAST! Not only was it here fast, it was completely damage free. If I sound like a paid advertisement I'm sorry, I'm not. I'm just a very happy customer. They packaged it quite well (added their own protective box and Styrofoam over top of the manufacturer's box) so there were 0 damages. I would definitely recommend them to anyone and intend to use them again myself! :)"


Verified
5/5

2016-10-14

A bright light.

"Placed an order here and had a slight problem ordering the wrong one. I sent an EMail and they immediately revised my order and sent the right one instead. It came in a very timely manner and well packaged. My fish appreciate their new bright light. "


Verified
5/5

2016-09-30

WOW! It's like the old days.

"I ordered the wrong item, and they helped me order the correct item. When I consider the amount of money involved, I am amazed at the amount of effort the customer service person spent on helping me. Theirs is the kind of services I used to get back in the day, 30-40 years ago."


Verified
5/5

2016-09-29

Best price!!!

"I got the phosban 150 reactor and every where I looked it was no less than 50 bucks plus tax plus shipping. At marineandreef I got it for 35 tax and shipping included. Got here fast and is great quality. It was a pleasure doing business with them and I will recommend and use again."


Verified
5/5

2016-09-26

Very satisfied with customer service

"I had a lightbulb I bought 2 months ago it burned out and they replaced it very quickly very very satisfied with her customer service. I would recommend them to anyone."


Verified
5/5

2016-09-17

very good stuff

"very good stuff shipped very fast"


Verified
5/5

2016-09-14

Exceeded expectations!

"Cheap prices, quality products, fast shipment and secure packaging"


Verified
5/5

2016-09-13

Happy Camper

"This is the second time I've purchased from MarineandReef.com and both experiences were wonderful. Fast service!"


Verified
5/5

2016-09-08

Quick delivery

"Marineandreef.com had a difficult to find filter part and delivered that promptly along with several filter pads for C-530 at lower cost than usual."