"Horrendous customer service.

Normally, I order camera gear from B&H photo video and it typically ships out same day, or at the latest, next day. Order update emails are sent as statuses change. I figured I'd give these guys a shot since they specialize in underwater photography gear.

What a mistake!

Needing a small order of clamps and strobe arms by 7/2, I placed an order on 6/24 and opted to pay extra for priority mail shipping. From Texas (Marine Visions) or California (H20 Photo Pros), I figured this would give me plenty of time to receive the equipment.

After placing the order, I received Google confirmation, but no confirmation from the shop, so emailed them to ensure they had my order -- which they couldn't find. I forwarded the order info, but didn't hear back. The following day (6/25) I emailed again, they said they had it, and it would ship out that Friday. On Tuesday 6/29, I figured I should have the gear if it was shipped Friday, and emailed for an update / tracking number. No response. On Wed 6/30, I called the shop and asked for information -- I gave my phone number, order number, etc -- and was told I'd get a call back shortly. My phone call was not returned. I sent an email on 6/30 letting them know that I needed the gear, and if they hadn't shipped it / had it back-ordered, that I needed to know so I could find an alternate source for the coming weekend (like B&H). Again, no response (see a trend forming here?). On Thursday, July 1st, I emailed asking that my order be cancelled. Again, no response. I called in later that night and spoke to someone at the shop, to ensure the order was cancelled and that I would be refunded. I was told there's only one person who's familiar with the Google checkout system, and that they would have to take care of it. Friday, July 9th comes along, and still no refund processed. I did get an email response this time -- "I will check with our staff member who handles the Google Checkout account. I was under the impression it was refunded already. I will respond back with an update TODAY." Guess what? No response and no refund.

As I was on vacation, I didn't follow up again until July 19th as I still had no refund. This time I threatened to take this to the BBB and my credit card company. Finally I received a refund -- it only took about a month!

These guys are certainly not equipped to handle online orders in a timely fashion, and provide pretty abysmal customer service. Maybe their brick and mortar shop is great -- I have no idea. But this was one of the absolute worst online shopping experiences I've gone through (and I shop almost exclusively online)."