"I bought the new Nomad 17. I know a little about computers but there is always something new and the Nomad series is on the cutting edge. I used the online chat, and actually got fast responses to all my questions as the Maingear folks explained options to me. My main question was on hard drives. I ended up going with a single 512 SuperRaid drive, it boots and loads software fast and I have one program that caches to the hard drive which is greatly improved. Is Maingear an inexpensive laptop, heck no, but you are building something with specs and parts that your local Best Buy cant come close to. "

"Worth the premium over a self built system for the warranty and support."

"Excellent customer service and support. It took me eight months to decide which company I will decide to have my PC build...after months of research, I'm very happy I chose Maingear! Very Satisfied with the price and build quality, not to mention, customer service! Prior to going with Maingear, I had visit and chat with another company to ask some technical questions, but I felt like the person I'm chatting with did not seem to care about small questions such as; which is better, what do your prefer, or what will happened if I do this...etc. Maingear had satisfied my curiosity and answer my technical question. I'm not IT but I know enough to see if I'm getting a BS answer;-)
Keep up the great online support!

About the product: I want to give a Shout Out to my Builder Dmitriy(at least that's what I read in his signature) for an excellent build! Attention to detail is what I will say about this company and I'm sure that goes for all their builder. After doing an unboxing, the very first thing I check what the rear part of my Computer...the part that most people wont care or see, and let me tell you...I'm very please with the excellent wiring! Very clean! After watching couple of videos of people doing a DIY build using the same case I had on youtube, all their video shows a crappy wiring job. I give Maingear A+

Pros: Fair Price, Fast Shipping, Notified me every other day about the built status, Packaging is secured...and last but not the least, knowledgeable.

Cons: None....oh wait, I would say not enough freebies. Tshirt is nice, but It would be awesome If I got a mousepad, at least a mouse or keyboard, especially if you buy a PC that expensive. At least that's what alienware got right(no offense). I believe Maingear should have their own line up to debrand Keyboard and mouse. The only advertisement I had on my XCUbe was a tiny square in front! Remember, part of the reason some people buy a computer from you is bragging rights(at least that's one of the many reasons for me)! With that said, even my Water-cooler didn't even get your Maingear brand...instead I got the stock Corsair!

Product Pros: Awesome Tshirt, fast and quiet computer, awesome personal folder with useful information(also worth mentioning, they have lots of funny jokes in their manual), clean and well built! Just pure Awesome!!

Product Cons: Preferred USB restore instead of CD, side panel window have a swirl scratch upon arrival(No biggie...but noticeable because of the LED lights), didn't get the epic cooler by maingear(instead I have a Corsair installed), would preferred to received a certificate of PC ownership with all the info(kinda like a pink slip for a car)

Last thought: It would've been cool if they had an option to get the Xcube with a different color.


Would I recommend: Hell Yes!
look no further, Maingear is the way to go! unless I want a non-awesome custom build computer!"

"Maingear continues to rock! I bought my second desktop computer and like the first desktop (bought a few years ago), this one is part machine, part work of art.
My experience from ordering the computer to this very moment has been smooth.

I ordered online in November… and actually made a mistake in what I wanted (I wanted a solid state hard drive, but like an idiot, ordered a non-solid state drive instead), but my error was corrected by the customer service person at Maingear during the phone follow up to my order. Thank god because I would have been really disappointed. I have a solid state drive in my laptop and it’s obviously the way to go.
I ordered a Vibe Desktop which was shipped ahead of the time indicated on the original estimate, and arrived earlier than the ETA.
Packing was perfect.
Binder manual was detailed and organized. It makes you feel like you’ve just bought a new car.
Setup was a breeze.
I (and other employees) have now been with the computer for a couple of weeks and its working flawlessly… and spectacularly. All the loaded programs we use as a small business have run wonderfully, and lightning fast.
More complicated programs, like editing software and publishing programs are running equally fast… with no problems.
Like the last desktop we had ordered from Maingear, this one is beautiful. But this Vibe is even more quiet and precise in the way the desktop performs. This is where you do need the “Spinal Tap” 11 rating!
I could not be happier.
This is how lifelong customer loyalty is achieved by a company.
"

"Maingear contacted me a couple weeks after my purchase and wanted to know if I was satisfied with my new system, and if not how could they help. I never replied until now, wanted to see how my new Vybe-x99 was working and use it for a while.
Well I am very satisfied with it and have been, best damn computer I have ever owned. Maingear might not be the cheapest systems, but you get what you pay for a really beautiful well put together system, runs perfect. A very happy customer."

"Here's what I wrote to their support team recently...

Just wanted to let you know that whoever picked up the phone when I called last week because my media card reader had malfunctioned has customer service down pat. When I told him what was wrong, at first he suggested an external reader which I declined. He recognized I knew what I was talking about when I communicated I wanted to attempt the repair myself. He then warned me that Maingear could not walk me through the repair since it was that difficult and the last time he did the same repair, it took him 90 minutes. Lastly, he agreed to send me the replacement part after I acknowledged the warning. I just wanted to report that he was bang on about everything and how great it is to have your support reps actually listen to their customers and not walk them through a script. This is the second time I've ever had to call support (also to replace a part) and I had the exact same experience last time. It also took me 90 minutes to make the repair, but would have taken me much longer if I had to replace the cable as well; I just replaced the media reader board. My Shift is back to brand new condition thanks to your staff.

Yes Maingear's products are on the pricey side, but due to the build quality (in every detail from the materials to the design and even down to the wiring) and the excellent customer service, they're worth every penny."

"I ordered an X-Cube machine. The build quality was excellent and it is a beautiful machine. The value is also good. There was a minor problem, which was addressed in a most prompt fashion by Maingear's excellent customer service. It's clearly evident these guys take pride in delivering satisfaction.

I don't know why it stills shows 3/5 stars, as I've edited it to 5/5."

"Bought my first PC from Maingear in July 2014, and I've been extremely satisfied with it. Their customer service is amazing, and the ordering process was very smooth. Everything: the one-on-one customer service, prompt email replies, how well the PC was packed for shipping, and the extremely knowledgeable staff. They really are an amazing group, and the build quality of my PC is superb. I will be buying again in the future."

"This is my second computer I have bought with Maingear, the first for primarily gaming purposes, the second for the workplace, and boy howdy, I couldn't be happier. They make excellent quality rigs, well-priced, and can stand up to my abuse.
There are three main things to any business, quality, price, and service. A business is lucky to have any one of those things, but Maingear has all three, and in spades. I've worked with Jeremey and Ron, and they've always been far more than helpful, going above and beyond the call of duty.

Two Thumbs waaaaaaaay up. If you want a winning PC, Maingear will make it, but they'll do it right, with a true love of their customers. "

"I have been building my own computers for the past 15 years - but after seeing a custom-painted Maingear F131, I knew that it was special.

I emailed Maingear with my requirements, and they put together the suggested build within a day. After placing the order, they contacted me to advise that a custom paint color would look much better, and it would be done for free if I approved. I went ahead with their suggestion - and it came out great.

When the unit arrived - it was built cleanly to exact specifications - they even included the additional cables for my audio card (shortened to fit perfectly).

It's been a great experience and I would order from them again in a heartbeat. The only comment is that I wish the unit would have been double-packed - it arrived in perfect condition, but that could have been an issue if the shipper wasn't careful.

"

"I would first like to say that I am the owner of the green machine that can be found on their Facebook page or visiting YouTube and looking for the unboxing of maingear by ProgrammerSam/ParamedicSamier. Now to continue what I was going to say. I have done a lot of research and Maingear won my business and trust. If you really want to know the amount of research I did please visit my YouTube channel as I go into detail about all the companies I contacted and why I picked Maingear. I will give the short tl:dr version here. When I first contacted Maingear I was introduced to Jeremy Chisamore and Sean Cadet. From the very beginning to now, they have been nothing but helpful people who want to give the best product possible. That is what this is really all about, great support with a great product. Anyone can build you a monster machine but can you find a company that will take time to help you and research everything so you get the best service? I found that company, Maingear. Like I said, I have gone to the other companies and have emails from all of the research and talks I had with them and let me say this, none of them were in it to help the customer but more like win the customer over. Not going to make a long drawn out review. I am going to simply say this. If you value customer service and want a product backed by people who care and will help you, MAINGEAR is the place to go. Simple as that, dont just buy an amazing product buy support that goes along with that. Feel free to ask me questions, please. I will help explain everything I did to make your buying experience easy. Thank you."

"Maingear focuses on the winning combination: top-flight products and top-notch people. Sure, their computers are fast and meticulously crafted. But it is their people who make Maingear what it is. In particular, I want to mention Sal (support) and Ivan (operations manager) for their outstanding courteousness, professionalism, and expert knowledge. They combine pride in their products with a maxim to treat the customer right. Recommended. "

"After spending the better part of a year and over $100 of my own money getting a previous PC manufacturer to fix their faulty machine, an online gaming friend suggested Maingear for a replacement. I am an avid gamer, and the games I play have very heavy hardware requirements. I was expecting to pay twice what Maingear was asking for the Vybe system. I couldn't be happier with my new PC, it does everything I ask of it and more. It's well-built, looks good, and it's the quietest machine I have ever owned. This is the PC I will be using for the next 10 years."

"Great computer and great Gear from Maingear. Ordering, shipment and tracking first class. Computer is usper fast and nary a problem. Would buy again from Maingear in a heartbeat. Had previous system from Alienware and feel I got way more for my money from Maingear. Also, got some free games that I was ready to buy. Recommend Maingear wholeheartedly w/o any reservation!"

"I was looking for a top of the line gaming / CAD machine and initially went to Origin (Genesis). The machine took 3 months to deliver, arrived with the lower fan bay half detached, half the RAM did not register and it sounded like a droning hurricane when switched on. Sent it back and they fixed points 1 and 2, but the noise was simply too annoying to live with (expansion capability on this machine was the only real upside I can think of). Returned the machine and decided to try the Maingear rush instead as it was reviewed as being ultra quiet.
Bought a top of the line 32GB hexacore 4930 with twin Titan blacks. The system arrived a week ahead of schedule 11 days after purchase. It runs whisper quiet - even under load the sound is just a distant whoosh. Had a couple of intermittent BSODS initially and these were quickly diagnosed by support back to the overclocking. A couple of voltage tweaks later and the system has been solid as a rock and (I can not emphasize this enough) WHISPER quiet.
If you are looking for a top of the line system that you can easily live with, Maingear is THE place to go."