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1/5

2007-02-01

"Sloooooow...
Order Number: 22109
Placed : 01/07/2007 20:31:50 EDT
Current Date: 02/01/2007 15:23:59 EDT
FedEx Tracking#: 26172181005711
http://www.fedex.com/Tracking?tracknumbers=261721810057112&cntry_code=us&clientype=ivshpalrt&language=english&

From the Magna Fortis Order Confirmation email:
"Please allow 10 business days for production during off-peak periods, and 15 business days for production during peak periods. Tracking information will be sent once the order is shipped."

Of course, I was immediately drawn to the blatant fact that "peak periods" is left undefined - very convenient for Magna Fortis.

It is now February 1 2007 - nearly TWENTY(20) business days later, and Fedex has still not been provided a package that Magna Fortis claimed was ready for them to ship on January 26th.

Again, how CONVENIENT that the package data was presented to FedEx right on the 15th business day, but when FedEx is there to get the package, it is not available. I guess they fibbed a bit saying the tracking information was sent when it is SHIPPED, because mine is not shipped yet!

And to add insult to injury, a fellow classmate called Magna Fortis and inquired on his order that was placed only a day before mine (same exact thing I ordered), and he was told that if he paid $40+ extra shipping dollars, they could magically overcome the production delays and send his product out right away.

WORD OF WARNING - it appears "peak period" is every day of the year so expect a minimum of 15 business days before shipment regardless of when you order.

ALSO - expect a lame excuse from customer service (they are rude too) when you call to inquire why the shipping notification is sent, but they can't seem to provide an actual package to FedEx.

ADVICE - try another vendor if you want the product in your hands in a reasonable amount of time. If you've got all the time in the world, this company MAY fit your schedule.
"

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