"Like a lot of people recently I was in need of a new office chair. I was expecting a long delay with shipping, but the chair arrived pretty fast considering everything these days. The chair was well packed and the box was in good condition. The chair was easy to assemble and looked great. I realized immediately that I had a problem with the tilt mechanism, for the back. I contacted madisonseating.com with my problem. I sent them a video with an explanation and the support staff offered to replace my chair, free of charge. I was very revealed and couldn't be happier with the outcome. Thanks for standing by your products."
"I ordered an office chair that arrived in about a week. However, one of the armrests adjustments were broken when it arrived. I emailed the service team and sent in a picture of the issue, and they offered to send me another replacement chair. Hassle free!"
"Their prices are incredible for the quality of product you receive. What is even better is the effort they put into customer care. I received an order missing a part, and within the same day I sent an email inquiring about the product they offered me a replacement and were incredibly courteous. I certainly cannot recommend them enough for both product and service quality."
"I ordered a Steelcase Think V2 Chair, which arrived on time (within the stated 14 days). However, when I received the chair, I realized they sent me the wrong the V1 original chair, which was listed on their site for $100 less. I asked them to allow me to exchange the chairs. Instead of exchanging, they refunded me the $100, which does not include sales tax they charged for the V2 chair. When I asked about the refund on tax, they said that it could not be returned as the tax was calculated on their business location, which makes absolutely no sense. I have never heard of a business not refunding sales tax! While I can forgive the mistake of sending the wrong chair, I don't understand how a business can't refund the full amount of purchase price + sales tax. "
"Bought my second Humanscale Freedom Chair from Madison. First, this chair is nowhere near as comfortable as the one I bough direct from Humanscale in 2002. Night and day difference. Madison claims in the receipt and ad that this second chair has the gel seat, but through a crack in the seat pan I can see it's foam. Yes, a crack. I asked the manufacturer how to tell if the chair is counterfeit and they said to flip it over and give them the serial number off the data plate. I did that and found the data plate is absent and that's when I found the crack. I contacted Madison and they said to ship the chair to them for repair or replacement. I would have to pay for the shipping, and find a way to ship it. Um...how do you ship a chair and where do you find a container? More importantly, the shipping would cost nearly as much as I paid for the chair! Do NOT but from this company despite the price. The chairs are either knock-offs or old/used stock probably taken from offices. That's why they are so cheap. If you want a real Humanscale chair you'll have to spend the money and get it direct from Humanscale."
"I purchased a chair from them through Amazon, after 60 days the chair started falling apart. After countless attempts all they offered to do was for $150.00 dollars worth of shipping, I could ship it to them and they would fix, what they didn't fix correctly the first time. And of course, they were doing me a big favor. Great Warranty. I repeat do no shop with them you will be disappointed. "
"The service support contact me when my chair has issues and we are working on a solution for it"
"Unfriendly service. Horrible at managing inventory but won't tell you. "
"I ordered a chair that was supposed to arrive in 10 to 14 days. After three weeks, I still hadn’t gotten the chair so I sent an email to Madison Seating to check on it. I was told that there were shipping delays and that the company might be able to ship the item in another three weeks.
I get that shipping is a mess right now, but in my mind at least, the clear right thing to do is to let people know up front if shipping is delayed. If the company didn’t realize that there would be delays until after the order was placed, they still should have sent an email in my opinion. I get that over promising on shipping is likely good for sales, but it doesn’t leave customers feeling very good about a company."
"please please ...don't ever buy from this business
I bought a chair from them which was defective ...and they never responded to my complain when I file a complaint with BBB they responded to me saying why I went to BBB and they won't approve the warranty
save your self some trouble and stay away from this merchant "
"I ordered a chair and got an email saying it would be delivered in 10-14 business days "if in stock." I wrote to them for more info about what this meant, trying to figure out if there was a chance that on business day 14, after 3 weeks of waiting, they may tell me the chair wasn't in stock.
They replied with a general email that deliveries take 10-14 business days. I said I understand that, I'm just trying to figure out if 1. I will definitely get the chair I ordered within 14 business days or 2. there's a chance the chair will not be in inventory. Their response? They canceled my order without answering my question or talking with me. When I asked why, they said they didn't have the time to email back and forth with me (I had sent two emails before they canceled my order) and if I was "ok with the delivery time, I could resubmit my order"...but they still didn't answer the question, and this was already 6 business days into my 10-14 business days).
If they had answered my question the first time, I wouldn't have had to send a second email. I can't believe a company with customer service this awful could stay in business."
"We received a damaged chair and Madison Seating addressed the issue immediately.
Very Satisfied!!"
"Madison Seating offers extremely good prices on premium brand name chairs. Their “open box” stairs have been previously handled in some fashion, which allows them to be offered at such competitive rates. Their customer service team does a great job answering questions and resolving inquiries, hence our 5-star review. We will definitely buy from Madison Seating again."
"I ordered a chair from Madison seating. Upon opening the box the chair was damaged. I called customer service and they addressed the issue immediately. I am very satisfied how they handled the situation. Very professional!
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"I ordered a few Herman Miller chairs and it took 2 months for them to arrive. This was nearly double the timeline they quoted. I was told multiple times that the chairs would ship within 48 hours.
The chairs arrived and were missing all of the manuals, tags, tools and installation instructions. I just feel like I am buy a product that was returned, but already used.
It is probably better to use a more reputable source."