"I purchased a food processor for my daughter for Christmas. I wanted to take advantage of the free shipping since my daughter lives in another state. I requested that it be gift wrapped but Macy's apparently does not have gift wrap large enough for a food processor. I added my gift message "Merry Christmas - Love Mom". Foolish me I expected that the box would be placed in a larger generic brown box so the surprise would be revealed on Christmas morning. NOPE Macy's slapped a shipping label on the food processor box and shipped it off. Macy's has ruined Christmas."
"I will NEVER order from Macy's online EVER AGAIN. I ordered 4 dresses and needed to return them. I followed their instructions for the return. 2 weeks AFTER I returned the items, I received 4 gift cards.
When I tried to call, it is next to impossible to get a live person at the 800# and when I finally did, they certainly do not sound like they are in the US. They eventually assured me that the gift cards would be canceled and my credit card would be credited for the entire order. Here it is almost a month later and I still do NOT have credit for the account.
For a company the size of Macy's, I am shocked and appalled at how this is taking so long.
I would tell everyone - BUYER BEWARE! "
"Macy's.com often has no real descriptions of their products online.
They will describe a sweater as cotton but the sweater is actually cotton AND acrylic.
They also don't give dimensions of hoop earring. They won't tell you if it's one inch, 1/2 inch or two inches.
Lazy!!"
"Ordered two pairs of boots and received a JACKET instead!!!!!!!!!!!!!!!!!!!!!!!!!!!! Customer service is terrible. It is answered in Philippines and they are not very helpful, not educated well about their tasks and responsibilities. They ask all non sense questions about the weather, how is my sister and brother and....., but not doing their main job in the right way. One of the talkative agents told me that she will arrange to ship the package overnight and I figured out later that she did not and she has fooled me!!!!! They do not even made up for such a big mistake! I talked to a supervisor and she said I have to re order and she will make arrangements for express shipping and she sent me some promo code and it was not valid! She said she will call me back to follow up and she never did! her name was Shelley Hounsell-Brown! It si terrible, I spent half of my day following up and call to fix this! NO TRUST AT ALL TO WHAT HEY TELL U ON THE PHONE! NO TRUST ON MACYS ANYMORE!"
"I ordered some Christmas ornaments on sale today with a discount card they'd mailed out. The total was $110.65, and I was pleased with that. After I completed the purchase, I decided to start looking for other things on my list including a specific type of dog breed ornament that I did not know where to find. To my surprise, I found the perfect one on Macy's.com. I'd had good experiences in the past buying dishes online from Macy's, and had even once had my price adjusted when something I'd ordered went on sale. Because of past experiences I was confident I could call Macy's online, and simply add a few items to my 20 minutes old order, and get them discounted. The first associate I spoke with at Macy's was not friendly, but he was able to add the items. He struggled to attach the discount and said that the added items might go through as the full price, but the discount would be applied later. That sounded odd. It seemed I was being lied to. I asked him to send an email confirmation of the updated order. He said he would. A few hours later I had not received an email confirmation, so I went to my Macy's account to check on the discount. I saw that my order total was $202.42 but it should've been 179.55. The 25% off had not been applied to the items I'd added. I checked my Bank Of America account to make sure that I was not being overcharged on that end, but the wrong amount was also processing in my account. Worse, also charging was my original amount of 110.65. In other words, I had two charges from Macy's totaling 313.07. I called Macy's.com immediately and spoke to an unhelpful and unprofessional woman. I tried explaining the problem --that I had multiple charges and was missing a discount. She was utterly incapable of understanding what I was talking about. She told me the charges were just authorizations and everything would soon be sorted out. I was half-willing to accept that and asked for a receipt, something to confirm my amount after everything was discounted. She said she could not provide me with the correct total for my order. I found that alarming.I asked to speak to her manager and she gave me to a man who is not a manager (and should not be without some serious training!). This guy was awful. He refused to listen, talked over me, interrupted. He did not understand what I was saying and would not just listen so I could explain it. It was baffling to me that the guy could not provide basic customer support. I actually ended up hanging up on him when he told me he would adjust the price of my order to reflect the discount, but there would then be a third charge to my account, meaning about 500$ would be held on my account for 72 hours. He said that I needed to call my bank to sort it out, so that's who I called next. My bank was unfortunately not much more help. They said that the charges were not authorizations, but actual pending transactions. They said to wait until the next day when everything would have cleared my account, and if there were still erroneous charges to call the bank's fraud department. When I asked how long that would take, the representative told me it could be several days. They would have to know first what the amount I was supposed to be charged was, and that would have to be confirmed with Macy's. I knew at this point I needed to have my order with Macy's reflect the actual amount they should be billing, or else the fraud report would be absurdly confusing. So I called Macy's back and asked for a supervisor or manager. I naturally had to deal with some nitwit who wanted to know why. Eventually she realized I really wasn't going to tell her anything and I got a supervisor, who wanted to *call me back in 15 minutes* because her computer wasn't working. I said I would instead hold while she found someone who could help me. I finally got to talk to the same supervisor after holding for couple more minutes (her computer got fixed in that time-miraculous!) She was not happy to be talking to me but she managed to get my total amount to reflect the 25% discount! Amazing! The supervisor then suggested we call my bank and conference with them about the erroneous charges. Macy's wasn't believing me that I had extra charges for some reason. She said they were authorizations that would magically vanish, but I knew they were charges because my online banking account labeled them as such, and the person I spoke to at the bank confirmed that they were charges. My bank said that the charges were in fact authorizations. (Sigh) The bank rep said the refunds of the other charges were in the works. So at this point the matter was solved.(But perhaps I ought to review their customer service and online banking interface, since it took talking to two BOA people to find out what's going on with my account). The matter is resolved --I hope. I will never shop again at Macy's.com. Never. "
"Ordered a pair of boots, wide calf from Macy's. Wide calf was too big so I sent them back. Called customer service and ordered them again. Conformation email showed they ordered the same boot I just sent back. Called them back immediately to fix order. They had to cancel the order and re-order but my bank would not allow two identical charges to go through. Customer service asked me for the phone number to my bank and my card number again. I told them my bank was not going to let anyone make changes to my account but me. I asked for the order to be cancelled again. I emailed customer service. They told me to call back again, assured me I would get the original promo price and free expedited shipping (since I was ordering them for a trip). I called back, completed the order. I immediately checked the conformation email to find standard shipping and my address had been changed or another town. I called back immediately again, got my address fixed & asked about shipping. Evidently expedited shipping isn't even available from some vendors they use. I will not get them in time for my trip, however they did give me 15% more off. Will never use Macy's online again, I would have cancelled altogether this time if I did not have gift cards to use. After 5 attempts I will get my boots after the trip I purchased them for. I don't usually complain about anything, but this was crazy. "
"I also experienced what I would consider terrible customer service and operations when trying to order an eGift Card for my sister on her birthday.
The reason I'm ordering an "eGift" is because I wanted something that could be delivered that day (didn't have time or want to wait for something to be mailed).
Not only do I find out after I ordered that it "couldn't be processed" because they have some crazy fraud verification process...I had to call their customer service line and prove I was a real person with a real order on a credit card that was legitimately mine. BUT they also don't ship out eGift Cards "same day" - it's shipped "within 24 hours." So my sister did not get her eGift on her birthday, but instead the day after.
What the heck, Macy's? What's even the point of an eGift Card if it can't be processed and fulfilled same day? This is 2014, people. Get an email marketing and POS automation system. AND while I really appreciate you trying to protect me from fraud, how is it that your process is so much more onerous and obstructive than any other online vendor I've ever done business with?"
"Terrible experience buying an e-gift card online for my sister for her birthday! TERRIBLE CUSTOMER SERVICE!!!!!!!!! I paid with my debit card, received a confirmation that she would receive the gift card via email within 24 hours, one week later, I write her to see if she received it and she did not!! I called Macy's to see why and they first said the order was cancelled, when I explained to them I did not and would not cancel the order, they transferred me to another department who said they cancelled it because they could not contact my bank to see if this was a fraudulent charge or not but failed to contact me to let me know!!!! While I was on the phone w/ them, they were able to contact my bank and "re-issue the order", so it's apparent to me they didn't try very hard to contact my bank in the first place. Will never do business there again, have NEVER experienced a problem like this when buying gift cards from other retailers!"
"I looked on line last night and decided to get some beautiful body powder which was 52.00 dollars, I also liked the free gift. I particularly liked the blush which came in two shades. After I purchased the powder the sales lady told me they didn have the blush any longer. I have always loved Estee Lauder products and have been buying them for at least 25 years and this was the first time I was ever dissappointed."
"My experience was terrible they act like no body is working I had to walk al over the store just to find an open cash register then when I find one the lady say I just signed out it was the worst experience ever "
"terrible shopping experience!!! Placed an order online and ended up with "items not available".."
"I have had the best customer service ever with a womanshoes sales man on the phone I was looking for a specific shoe not only did he find it for me but he was more then happy to help me I just want to say thank you Mike Burgess of store 492 in thousand oaks California"
"Made an order online and Macy's ended up not having the item! They did not return my money or respond/contact me back about this issue. I will not shop here again!"
"Boy, I wish I had read all these comments before researching handbags and placing an order with them. I don't typically shop at Macy's but needed to replace my daily handbag, plus found a couple of other cute items. And hey, it appeared that they were 15% off to boot! To begin, not one but ALL of the items were "excluded," which sort of soured things from the beginning. Then one item wouldn't load into my cart, so called. The person who assisted with my order put the wrong colors for one bag, so had to take time to call back again. The person I spoke with had a strong foreign accent and was difficult to understand. After being put on hold several times (how hard is it to do a simple exchange?) I was told that they would have to cancel and redo the order and, by the way, there was now a hold on my credit card due to the previous order and so the replacement item charge was declined. Then the clerk generously offered free shipping to compensate me for my trouble, problem being that I was ALREADY getting free shipping due to the amount of the order. At this point I was disgusted and told her to cancel all items. She would not give me an identifying number and when I again had to wait for a supervisor I just hung up. Ridiculous customer service, especially at these prices. Happy to take my business to Dillard's or Nordstrums"
"We order mattress and we were schedule for delivery for 25th of July. And we got called on 24th saying that we are schedule between 11.15 am- 1.15pm. But to make sure we get this on schedule ; I called customer service on 24th to make sure driver called us 30 mins before he get home and also change primary number to mine number. On the delivery date : I got called in this number from customer service from macys at 11.23 am. He said that driver is outside my house. I told him that I requested That driver to called me 30 min before he get home. I request him that I will b there in 20 mins. He told me he will ask driver n will call me back. He called me back n told me that driver can only wait 2 more minutes. I insist him that I requested that to make sure to call me 30 mins before. But he claimed that driver did called me twice n left voice mail. I keep telling them I didn't got any call. And I have phone with me all the time. I also tell him that I can get my phone record that I didn't got any call. He asked me to called customer . I called customer service right away and explained whole situation, and she asked me to hold for couple of Minutes. She care back after 2 Minutes in hold. And she told me she talked with driver. And quote" I have to go with; what driver said." That's means she was saying I am lying that driver did called me 2 times. Which I felt really low. I am customer and I told her I can give u my phone record to show that he didn't called me. She said she have to go with what driver said. I was horrified with customer experience and I requested If I can talk with her supervisor. She put me on with her supervisor . Her name " Ycorie". I explained her whole story and requested her if she can deliver mattress either today. Tomorrow or day after tomorrow. She said she is sorry and she can't do it. She asked me to called customer service and reschedule. This is insane. I waited 2 weeks for mattress and I have to wait 2 more weeks. I requested her I cannot wait 2 more week. I insisted that it's not my fault that driver didn't called me. She keep saying that driver called in. This is worst customer service ever. I was very disappointed with supervisor and asked her to cancel my order. She didn't hesitate at all or said anything . And she cancel order. Macy's customers service is worst and they don't care if customers buys or nor. I asked her she don't mind if she is losing one customer for whole of his life. She said no. Pathetic customers service. I am gonna close my macy's credit card too. I am done with macys . And I will request fellow customers to stay away from macys."