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Product & services pricing
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Return/Replacement policy:
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Verified
1/5

2006-01-03

"On October 4, I ordered a product from this company. I faxed a copy of the check for payment to maak, and it cleared my account on October 17th. After waiting 3 weeks for the delivery, I tried contacting them several times via email and telephone. I was unable to reach anyone, nor did anyone return my calls or emails. The telephone number, when dialed, only yeilds a recording requesting that you leave a message. When I finally spoke to a PERSON, at this phone number, I requested a refund. To date, 1/3/06, I have not received a refund nor the product ordered. DON'T ORDER FROM THESE PEOPLE."

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Verified
1/5

2005-12-17

"Placed order and never received products. After contacting Maak Enterprises about five weeks after placing the order to inform them that I had not received the shipment, they sent an e-mail saying they were going to immediately send a replacement order. A month later still no delivery. Requested a refund via e-mail on two occasions, with no response from Msak. Believe this company is a scam! DON'T DO BUSINESS WITH THEM!!!"

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Overall quality of the company
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Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
N/A
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Resolving problems
Being knowledgeable
Being trustworthy
Making decisions on their own
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
1/5

2005-08-12

"Don't let the low price fool you. They sold me illegal and unauthorized products. Look at the small print in the website. I received my product in just over three weeks from Australia. Very unethical and deceptive seller. They have been fined in the past for doing this. Reseach before you buy! "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
Making decisions on their own
N/A
Being trustworthy
Being knowledgeable
N/A
Resolving problems
Overall customer service
N/A
Customer service being trustworthy
N/A
Customer service resolving problems
N/A
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Customer service being easy to reach
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
1/5

2005-06-28

"This company has got major issues. DO NOT DO BUSINESS WITH THEM. It appears that this company may be a middleman for a non-US based outfit. The only way to contact them is through email and they DO NOT RESPOND. My order is now 30days old. Only half of it has been shipped. They may be cheap but not worth the aggravation. You're better off doing business with "EntirelyPets.com". Coupon codes make them competitive and they are a real company."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Being knowledgeable
Being trustworthy
Being easy to reach
Making decisions on their own
Resolving problems
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site