"Customer service provided by Jose was excellent. Quick response. Excellent customer service. Thank you.
"

"Desmonet was extremely helpful with this process of resolving an issue of a wrong item sent. She was able to efficiently locate the incorrect item and could look up the product based on the product ID in the system. She kept an open line of communication and went above and beyond the level of expected service. "

"I ordered a long sleeve tee shirt that costs me over $30. I expected the quality of cotton tshirt to be solid and thick. But i opened it and saw it so cheap. It can see through. It should be worth less than $10. Not $30! Im disappointed with it. And it wants me to pay $9.99 return ship."

"Shipping timeline **** for shop.mlb.com. Ordered Jersey for Players Weekend on August 6, nearly 3 weeks before players weekend. Does not ship until yesterday (Aug 21). Will arrive Wednesday after players weekend.

Take notes from good e-commerce sites that have things delivered a couple days after shipping. I live in Los Angeles and the item ships from Las Vegas. How could it possibly take over 1 week to deliver? How could it possibly take 2 weeks to ship?

I notice also that the package is about 40 miles away from the delivery address but it will take 6 more days for delivery. It must be coming by jogger.

This is the second time I was burned by this shopping service. There will not be a third."

"We were given bean bags as a gift that broke immediately. No help from customer service to try and expidite a different order. They do not care about thier customers."

"Items purchased on August 6th were guaranteed to arrive on August 16 at the latest. It’sms will not be delivered until August 19 at the earliest. MLB online did nothing to alleviate this problem. I will not purchase from their company because they guarantee shipping dates which they cannot deliver by. Also, poor customer service. I tried asking for alternative items that could be overnighted but they just said no and couldn’t offer a solution."

"Everything my dad had ordered comes two sizes too small even if he orders a large. My womens large jersey fits the same as my cousins youth large. This site ****. Do not order from them if you’re a woman."

"Your local team will be BLACKED OUT FOR ALL GAMES, both home and away. Unless you are a general fan, you will hate this service. I cancelled."

"I am 4 hours from the Astros 6 hours from the rangers and if Yankees paly either team IAM blacked out. Tonight the Astros playing Yanks in NY and we are blacked out even though the Astros aren't even on TV here, most times Astros aren't on here. The Mets are on here not the Astros. Customer service says they Astros and rangers are my chosen in network teams, Who chose that. Besides that each year they upgrade the software one of my the or other devices say no longer compatible. This is not worth the money"

"Items of low quality (keychain broke after only five days) and customer service impossible to contact."

"I had to return an item as I received the wrong one. The agent I dealt with via email, Melina Nicolaides handled the process so well and professionally. It went very smooth and easy. She did an excellent job and glad she handled this for me."

"MLB.com leverages Fanatics.com for web browsing and shipping. They do not put a separate (or any) statement in their shipment that the MLB.com return policy is different than the Fanatics.com return policy. Your goods will come in a Fanatics.com bag but with no shipping document or notification that your return policy is different. No where on the package or shipping lable is MLB.com identified. Ashley, MLB.com rep, stated that it is not their issue if you are transferred from Fanatics.com nor do they have a responsibility to notify you that there is a different return, you should pick it up from the small print on the website. "

"purchased a world series tee that looked like it was produced in someones home ..cheap material can not believe that MLB and Nike let there logos go on it for 25.00.. When you put in the code for free shipping make sure you select standard because it defaults to expedited. ...Tried to return on line and my correct order number and email were not recognized. Had to call.....Should have read the reviews here before ordering. "

"I ordered World series appearl on MLB on 10-23-18 with expedited delivery on 10-25-18 to go to my once and only World Series of my beloved Red Sox. I called on 10-26-18 only to be told they were on friggin BACK ORDER.. ARE YOU KIDDING ME!!!!!! we have tickets on 10-27-18 at Ddgers stadium and now I will not be able to wear my Red Sox's World Series gear.. GREAT GOING MLB FOR RUING MY YEAR!!!!!! I am crying my eyes out knowing I can not be with my team in dress support. No Email confirmation. Rep could not find my order and was on phone x 20 minutes trying to find order! YOU HAVE RUINED MY WHOLE SEASON!!!!"

"HRA’s Office of Policy, Procedures, and Training (OPPT) provides HRA’s program areas support in developing program policies, publishing procedures for program area staff, as well as HRA-wide and targeted program area training. OPPT supports HRA program areas by designing and publishing policy documents, procedures and other documents that contain essential information and protocols necessary for HRA staff to perform their duties. OPPT researches applicable federal, State and local laws and rules to develop procedures and forms to effectively inform workers of the processes required for HRA program areas to perform daily operations. Moreover, this unit assists HRA program areas to revise policies and procedures based on court orders and settlements affecting the operation and administration of public benefits and services.

OPPT Office of Policy and Research strategizes and designs program area policies to further the goals of HRA program areas in administrating public benefits and services. Additionally, it corresponds with federal and State oversight agencies and submits local administrative plans to meet HRA objectives and satisfy regulatory requirements. OPPT Office of Procedures develops and writes all procedures, forms, desk guides and notices that HRA program area offices are required to use and follow in their daily operations. Additionally, it provides staff support through its Call Center and electronic repository of forms, procedures and other documents. OPPT Office of Training is responsible for ensuring HRA program area and other staff receive both agency-wide and targeted training to ensure relevant policies and procedures are effectively communicated, and that program area requirements are implemented.
"