"Order went smoothly. They were fast to ship, and the item was received exactly as described in the website.
Had no experience with customer service so far as it was unnecessary."

" Having ordered many items online over the past ten years, I can thankfully say over 90% of my experiences have been positive. Only a few site or individuals have really stood out though, and this site is one of them.
Ordered a pair of earbuds in late June of this year on the recommendation of user reviews via Newegg, epinions, and Amazon. The sound quality and comfort of said buds is truly as good as the majority of customers states, and the accessories provided cover the gamut of personal needs (myself being a frequent runner, bicycler, and driver). When my order was delivered, I noticed one of the accessories shown to be included on the site was missing (a shirt clip--not cause for severe dismay, as the earbuds have built onto them a memory wire ear-hook appendage that keeps them securely fastened to one's head). Such a clip would be a boon whilst active outdoors, so I wrote a polite email later that night explaining the omission. The response received the next morning from a cust. service rep was polite and helpful. The clip was mailed the day after, and received two days after that.
A month later (two days ago, as of this writing) the buds developed an issue where a flexing of the wire causes sound interruption. Every response from Melec.com has been prompt, courteous, and helpful, and a resolution has already been reached (replacement buds have already been mailed without even requiring the malfunctioning pair).
Every part of my interaction with this site has been a pleasant surprise. The earbuds ordered were not only 25% less expensive than the major-brand pair I used previously, but sound better, are more comfortable, and are much more secure in their placement on the ears. The service department is extremely punctual with return emails (several I've received within hours of sending my own) and any issue resolutions are found quickly and to a copasetic degree. Highly recommended, perhaps needless to say. "