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3/5

2003-06-26

"Hello people,

I've purchased some items from ma micro and have been wanting to exhange an item but I havent been able to reach them. The website is locked and no one picks up the phone. If anyone has any current news of what's been going on at ma micro please email me at ****@****.
"

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5/5

2003-06-25

"Hey for the record I have been doing business with M A Micro for 5 + years and my frends have too. and never had a bad dealing, they are one of the best and best prices in computers. Ann and her company have always been the best of help and sell at all the computer shows in So. Cal. they are vary big company and have a big supply of computers and parts most of the time peaple donot install part right and think they are bad! "

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Overall quality of the company
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Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being knowledgeable
Being easy to reach
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Making decisions on their own
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Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
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Customer service being easy to reach
Overall web site
Web site reliability
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Web site being easy to use

1/5

2003-05-22

"MA MICRO, the worst of the worst!

Don’t shop with MA MICRO! A refurbished printer purchased from MA MICRO was DEAD ON ARRIVAL. I immediately contacted MA MICRO's customer service to return the whole package and get a full refund. However, they responded to me that they sold many like such and had no problem! They refunded only $89.00 out of $109.00. Deduction has probably been made for the return postage (they issued UPS label to me online). Is purchasing a DOA item my fault? Why I have to pay even a penny for a return of a DOA item? So, I paid $20.00 for nothing and their fault to send a DOA item!

I think they had to throw such a garbage-like printer away! However, instead of throwing such a garbage-like printer away, they sold it and made money.

Don’t shop with MA MICRO! NEVER EVER! You will lose your money for nothing, but for their greedy big mouth.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

1/5

2003-04-30

"BEST NOT TO DEAL WITH !!!!!!!!!!!!!

My last encounter makes me regret my previous purchases with this company. Service is indifferent, rude, and possibly illegal. I tried to order a new Pentium4 3.06 CPU. I went to their office where a short wait became a test of patience and trying to endure rude and indifferent sales people. Beware the locking entry door to the lobby, where they locked me in and refused to let me out after repeated request to be let out. THIS IS DEFINITELY A CASE OF FALSE INPRISONMENT. If they try this on you, you may be able to file criminal charges against them. Who know, maybe you can sue them. For me, I will avoid the place like the plague. I reccommend that everyone else do the same!!!!!
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
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Overall technical support
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Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
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1/5

2003-04-03

"These guys suck. First off my order of a Asus mobo took forever to process and be shipped. Once it finally arrived it didn't work. So I called them to see what they would do. First time I called whomever picked up the phone told me it wasn't his problem and hung up. The next time I called he put me on hold until I finally hung up. I ended up calling Asus and they replaced the mobo. I would not ever do business with them again and don't suggest you either"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being knowledgeable
Being trustworthy
Making decisions on their own
Being easy to reach
Resolving problems

1/5

2002-12-20

"stay away from this company like the plaque. I just realized i spend 66 percent more here then anywhere else including shipping. Is this how they make their profit???
oh god, NO!!! please... :)

"

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Overall quality of the company
Pricing of products and services
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Is easy to do business with
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Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

1/5

2002-06-11

"The worst company i ever seen, DON'T PURCHASE from them, They carry at lot of refurbished product and sell like new one. "

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Is committed to quality products and services
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Is trustworthy
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Likelihood of customers making future purchases
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5/5

2002-04-09

"Very Good Venders, found them thru computer shows, very helpful, I've bought a few items over the past few years from them. I've even had a problem with a DVD player which they helped me on and it seemed like my computer was not powerful enough to use, they took back item without a restock fee, and I promptly used the refund to purchase a case. I've not tried their online/mailorder service, however if its anything like their shows then they are very good."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
N/A
Delivering products damage free
Ease of checking delivery status
N/A
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
N/A
Overall technical support
Making decisions on their own
Being easy to reach
Resolving problems
Being knowledgeable
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges