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5/5

2002-08-30

"At the time I purchased from them they had the Best CPU prices for my new killer box. Their shipping was fairly priced and they processed my order and shipped it in one day. Very satisfied."

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Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
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Variety of brands and products offered
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Ability to determine if a product was in-stock real time
Ease of ordering online
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Overall customer service
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Customer service making decisions on their own
N/A
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Overall web site
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5/5

2002-08-29

"Wonderful experience. Good prices for product and shipping (must remember to calculate both for the total...the better priced products often have worse shipping). Very helpful phone staff (Brian!) and very quick delivery."

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Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being trustworthy
Being easy to reach
Making decisions on their own
Resolving problems
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2002-08-29

"Low price, fast shipping"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

2/5

2002-08-29

"I purchased an AMD 1400 CPU and motherboard. Upon arrival I had encountered post start up problems. The owner of the company when I called to ask some technical questions about the board was not very nice. I explained that I did a bench test with just the power supply and it still had a few issues not booting. Overall he was VERY rude and wanted to get off the phone.

If I didn't know more about computers than he did, contact the motherboard company (ASUS) and solve the problem myself I would have not paid for it. Overall my buying expierence left a LOT to be desired and I never returned as a customer.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Making decisions on their own
Resolving problems
Being easy to reach
Being trustworthy
Being knowledgeable
N/A
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2002-08-29

"Excellent customer service and maximum cooperation above and beyond what anyone could expect. I dealt with Doug who went way out of his way to satisfy me. Great place"

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Overall quality of the company
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Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status

5/5

2002-08-29

"The transaction occurred without any problem and the package was sent correctly. I bought internationally and had no trouble with credit card or any other stuff."

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Is consumer focused
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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-08-29

"This retailer is the type that I like to purchase from. While their prices may not be the rock bottom lowest, they are always competitive and responsive to my inquiries, both before and after the sale which means more to me than a few dollars. I've ordered from them in the past and will do so in the future."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being knowledgeable
Resolving problems
Being trustworthy
Making decisions on their own
Being easy to reach
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2002-08-29

"Good retailer with good service. If you call customer support they are knowledgable about their products and very responsive."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-08-29

"Awesome company. They got my product to me in record time and the price on the RAM I ordered was... WOW. Even in the days when RAM was at its cheapest, Lynn Computer Products had "Crucial" memory at prices below generic crap RAM. :)

Thanks!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Making decisions on their own
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-07-12

"I have had nothing but excellent service from Lynn Computers in the few years I have delt with them. Parts are shipped very quickly, prices are very good, and I've never experienced any rudeness or shortness from Doug. Only I have gripe is that the website is a tad difficult to navigate; however, I have had such good experiences with this company, I don't mind the clunky intereface!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Being trustworthy
Being knowledgeable
Making decisions on their own
Being easy to reach
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

1/5

2002-05-24

"They are not honest, that all I can say. I ordered a $229 motherboard from them. Plus shipping and handling $248.
Their web shopping cart showed $248. However, when I got my credit card bill, I got my suprise. They charged me local tax which was not mentioned when I click on their submit button. If they tell me they are going to charge me tax, I will not buy from them. All their explaination is it was mentioned in their web site. Oh yes, it was mentioned, you have to find it yourself out of the many lengthly word that was printed there. They web design is really bad and not concise at all. It take one time to find those word. Take a look at newegg.com, they show how much they charge for local tax at the time you are buying from them. Not from the time when you got your bill. This is the fist and the last time I will buy from them.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
N/A
Customer service resolving problems
Customer service making decisions on their own
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2002-04-09

""

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Delivering products damage free
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2/5

2002-03-29

"Thank you.
Dear Lynn Computer. My experience with your company was not very pleasant. This is why rating was 2. Since passed 8 years and I do not want to keep my unhappy review about your company on ResellerRaitings.com. Unfortunately ResellerRaiting not allow to delete the report, so I decide to leave only "Thank You" message. Wish you very good luck and prosperity to you and your clients.

Thank you again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being easy to reach
N/A
Customer service being trustworthy
N/A
Customer service being knowledgeable
N/A
Customer service resolving problems
N/A
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

2/5

2002-03-23

"i placed an order for a VisionTek Xtasy GeForce4 TI4600 on around 2/25/2002. The card was listed as not being in stock (as i expected... the card wasn't supposed to come out until March 3rd), and according to the site would ship in "Late Feb, Early Mar". One reason i was placing the order with Lynn Comp was because i had heard they could sometimes get parts to you before the release date, and that estimate seemed to agree. In this case, i wouldn't have minded if it didn't ship until the 3rd, so i was expecting to have the card in my hands by the 6th or 7th (2-3 day priority mail).

Yeah. Right.

After the 3rd of March, i checked the tracking page to see if the order had shipped. It hadn't. i checked the site to see if he'd gotten the card in stock yet. The card was listed at the same price, still out of stock, and had an estimated shipping time of "Mid Mar".

Around the 7th of March, i emailed LynnComp asking whether my order had gone through correctly and why it hadn't shipped yet. He quickly responded that "due to demand" the ETA was now mid-March, and that they would start shipping cards the next week.

On the 15th of March, LynnComp called confirming the order. i was then sent a sales receipt, which listed the order date as the 15th of March, and the shipping date as the 19th. i finally got my card on the 22nd, which i don't consider mid-March, and i certainly don't consider "late Feb/early Mar."

Lynn's prices are fairly competitive, but i'm disappointed with just about everything else. The tracking page, which allows anyone with an Internet connection to view everyone's tracking number freely, is just a bad idea and is very amateur. It is also updated rarely. Apparently "May not be updated every day" translates to "Updates every 3 or 4 days, if you're lucky." The website is badly laid out and poorly organized, and has incorrect shipping dates listed.

The slightly cheaper price i could have easily gotten at a more professional company was not worth dealing with LynnComp. Perhaps if the site is made more professional and the tracking page is trashed for a more private and efficient system, i might give LynnComp another try. As it is, i don't plan on using them again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service resolving problems
N/A
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use