"Hello Lulu, I appreciate the CEO of Lululemon establishing how the representation of our fit bodies in social media and even in life is key to maintaining the longevity of health."

"My teenaged child ordered a Lululemon Jacket on Jan 5th and a Workout Mat on Jan 10th, with 5-7 day delivery confirmed for each order. However, when we didn't receive either of these orders for ~9 days, we contacted their customer service ('educators') and spoke with Madison. After understanding our dissatisfaction with the issue above, Madison kindly offered to refund us the amount we'd paid for the said products and send these products for free; a customer recovery gesture we reconfirmed with her and gladly accepted. Then, a couple of days later we received the Mat but the Jacket was still not delivered. Furthermore, we didn't receive any update on the refund offered by Madison. Hence we once again called their customer service on Jan 23, but the lady (don't recall her name and she didn't send us a follow up email) we spoke with this time treated my child very unfairly and rudely. First, she refused to acknowledge or honor the refund offered earlier by Madison, and also failed to appreciate the issue at hand. Instead she insisted there was nothing we could do in the circumstance, other than wait for the undelivered Jacket. At this point, since the Jacket had still not been shipped, we asked her to cancel both our orders, with the intent to return the Mat as well. To our surprise, two days later we received an email from them 'confirming' the order for the Jacket (though not delivered yet) - which was originally placed on Jan 5th and had already been cancelled on Jan 23rd!

At this point, my child emailed above details as a complaint to their customer service, demanding customer recovery action. However, they responded with a cookie cutter response, denying any responsibility or customer recovery action. Later the Jacket was delivered few days later and since been returned, along with the Mat. We also tired contacting their executive leadership thru LinkedIn, to flag this blatant issue, but they didn't even care enough to acknowledge.

As a high school teenager with a deep sense of value and loyalty for responsible brands, my child found this experience with a premier brand like Lululemon to be shocking and unacceptable. There were far too many missteps involved in this ordeal for it to be a mere coincidence. Instead, it suggests a systemic deficiency with the company's delivery processes and customer service culture; a fact that was also reinforced by the inaction of their leadership. Thus, as a family we've decided against spending literally couple thousand dollars that our child was set to do on a range of products from all of us. Instead, our teenager has moved our spend to a more responsible and responsive brand! "

"I would buy more but i hope the price can drop "

"Love the product. Ordered three different items (separate orders) Label was created. It never shipped. Lulu gave me the runaround. Promised they had shipped the item when clearly they had not. They blamed Fed-Ex and told me to call them. Fed-Ex —according to the person I spoke to there— never got the item—Lulu only generated a shipping label. Finally, after two weeks and no item, Lulu refunded my money and gave me a gift card towards ordering again. I replaced my order plus another item and voila the same result. Shipping label created, item never shipped. I called and the rep (educator) told me the item shipped when I provided a picture only a label was created, they blamed Fed-Ex. I asked for a refund, was told no I'll have to wait two weeks and call back. I asked if I will get my money back and a gift card replacement I can use in the store. Rep said, "No" they only refund the amount I paid. I didn't expect cash for the gift card, I only wanted a new gift card. "No. You the gift card issued has already been used." - for an item I'll never receive. I'll never buy from Lululemon again and have filed a complaint with my state's attorney general."

"Lululemon marked by mistake 6 items bought instead of 1 causing the customs to go way up. I spent with them a few hours on line. They wouldnt refund me.
This is a good lesson for me and I would never order from them online again. This time I got lucky and lost only 150$
It could have easily been more"

"I bought a couple of gifts online and knowing the size and color my sister wanted made the process very easy. I know that their sizing runs a little small, so if you haven't shopped with them before, I suggest trying things on at the store first as their normal return policy is 2 weeks (it's extended for the holidays). Once I placed my order, I got my shipment within 2 days! "

"Never again! Ordered Lululemon online and had a problem with sizing, was advised by an educator (yes that is what they call their customer service reps) to go ahead and send both items in same package after she sent me an email confirmation receipt to attach with each item (2) returned. I have yet to be credited back for both items although I was assured I would be after numerous phone calls. Received my credit card bill today, no credit back. Advice: Never, ever return more than one item to Lululemon or you will not get your full credit for all items sent. Do not have any idea what is going on in their return warehouse but I have never had this happen to me where they did not credit back all the items. Lame excuse after excuse, phone call after phone calls, the two separate items were from two different orders so although they arrived in the same package their excuse was that the orders were being processed differently at different times, and to be patient, 5days later still no answer. It never happened. Spoke with several different customer service reps who assured me they would check on order and call me back, only one did but credit still has yet to be placed as promised and this is after I insured the return package with USPS for full amount. Their bras are not cheap either. In essence, I would much rather order from Athleta, their customer service people are actually human beings. One exception, the people at the Lululemon Beverly Hills store are pretty hip and Amanda was the most helpful but their online business is very substandard. Their educator kept saying "...umm.." and "...umm.." their return policy is horrible if you order the wrong size or cut tag off and find it really doesn't fit. You will see...and you will be sorry like I am now."