ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

5/5

2017-04-05

Great price! Fast shipping!

"Luggage Pros had the best price on the internet for the specific bag I was looking for, shipping was fast and free and I liked having the free return option. "


5/5

2017-01-02

Get packing!

"A last minute epiphany left me searching for a Thule cover for my son's new MacBook Air. I took a moment to Google and found Luggage Pros online. Not only did they have the right product for me, the price was more aggressive and the shipping more certain. That gift dropped with laser precision. Great experience!

Oh... I had to call to get the postal code changed as I was given the wrong one. They customer service person was extremely competent, warm and helpful.

I'll be back...


Keith
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

5/5

2016-12-29

Great price and on time shipping

"Ordered two Samsonite Xlite 19" Carry-on Spinners for a European vacation. Projected delivery date was going to be about two weeks as the units were back ordered. However, shipment was confirmed two days after purchase and they were delivered early. Best price, good experience. Will purchase from them again. My advice: If it's big bulky boxes of luggage allow reasonable delivery overhead. It's not going to be Amazon quick. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
N/A
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

5/5

2016-12-02

Perfect, including free return

"Purchased several TravelPro bags in November. Free Shipping, best price anywhere. The Magna bags arrived the next day (shipped from 1 state away). The rest arrived within 3 days. Everything as I ordered, new and perfect. Returned one bag (international carry-on) because it was just too small (free returns) and ordered a larger one (21" carry-on). Quick phone call, no questions, emailed Return Label. The new bag arrived 2 days later. Awesome experience, Highly recommended."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2016-11-28

It's in the BAG!!

"I was in the airport and saw a lady with the coolest bag. I went over and asked her what it was and while I was on vacation I had to look through luggage because I couldn't remember what she said. It began with an "M".....oh yes! I found it, ordered it and when I got home it was here. It is amazing and even better that I thought."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

5/5

2016-10-24

Couldn't ask for more!

"Great quality product....great pricing and service....fast FREE shipping.
Everything I wanted! A+
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
N/A
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

5/5

2016-10-17

One of the best online shopping experiences

"Luggage Pros delivers what they claim - efficient service, unquestioned returns and a price that I found to be around 10% cheaper than anyone else online. I will continue to do business with them!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2016-07-19

4 time repeat customer

"I have now bought 4 Samsonite spinners from Luggage Pros on 4 separate occasions over the past 2 years. They always have the best price and deliver my purchase quickly and in perfect shape. Their site is easy to navigate and has plenty of photos and specs. I'm a fan."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
N/A
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

5/5

2016-06-21

Outstanding service!

"We ordered some luggage from Luggage Pros because of the very competitive price. When the bags arrived (quickly and as promised), I realized that the larger bag was bigger than I had expected (my fault). I called customer service to inquire about returning the larger bag and getting the next smaller size, completely expecting to pay for return shipping.
However, the very nice woman said "No problem. We'll email you a pre-paid FedEx return voucher". Our smaller bag also arrived promptly,
Wow!! That's outstanding service.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2016-06-14

Best Price on the Internet...

"Due to traveling more frequently and wearing suits, I needed a modern garment bag, thus I chose the Samsonite Silhouette Sphere 2 Softside Deluxe Voyager Garment Bag after much research. I've only taken it on one trip thus far and while I like the bag, I do have a concern about the ruggedness of both the internal and external zippers. They just don't operate as smoothly as when empty and not under stress. Otherwise the bag is OK, oh yeah - your suits will get wrinkled, but less than if you folded them into a standard suitcase."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
N/A
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2016-05-03

WILL DO NOTHING NOT TO CLOSE THE SALE!

"VERY DISAPOINTED WITH POOR SALES REPS.
115% LOW PRICE GARANTEE IS NOT TRUE.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-04-19

Great Claire Backpack

"I ordered the new large backpack as I have had one for 18 years. The new model is even better! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
N/A
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-04-14

2 Thumbs up!

"Luggage Pros is the real deal, I absolutely love my merchandise, Thanks again"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2016-04-06

Easy Peasy!

"Simple website, quick delivery, great prices, quality product. I will gladly reuse this company. :)"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-03-02

good service

"good service ,fastshipping and goodprice"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges