"Awful experience. Took them 12 hours to notify me that they could not fulfill my order for 7-10 business days on an item they were offering free two-day shipping on. They then took forever to cancel the order. Because they placed a hold on my account, I was unable to buy the suitcases I wanted from another retailer. Their representative also refused to take responsibility for the inconvenience caused by the hold, instead choosing to blame the bank (yes, that's how banks work, but you should factor this in when considering how accurate your inventory count has to be). Would not do business again."

"The item came quickly, the item was correct, it was in good shape, and the price was excellent. Can't ask for much more than that."

"Ordered a set of luggage and 1 additional piece for a Christmas present from them 11/28/12. On 11/30/12 I called them and when they researched told me the color was not available, so picked another color. Called again on 12/5/12, they told me it would need to be shipped from the actual factory and they would call me and tell me when it would ship. They charged my credit card on 12/06/12, I called again on 12/7/12 for shipping information, they didn't have any, said they would call me with the info. Never received that call, ordered from another company on 12/10/12 received on 12/14/11, called on 12/10/12 and cancelled order, still not credited back will be calling again about credit. Would never recommend them to anyone."

"I ordered 1 Jansport backpack and 1 travel-outlet kit. They ship the products promptly. The price was cheaper than amazon. When I send email to the Luggage Online, they respond me very promptly. I was kind of worried at first because I usually do not buy from anywhere except amazon or buy.com. However, I did not have any problem with Luggage Online. I recommend this seller."

"This company is a joke.Ordered luggage set and a matching garment bag for my wife for our upcoming trip to Paris.After conferming the order recieved e-mail saying luggage was out of stock but garment bag was on its way.Now what! charcoal garment bag on its way,with no matching luggage.Called company got a recording after a few trys...ahhh a live person,told me that that set came in brown,with charcoal trim....great DONE DEAL...RIGHT....WRONG...after checking it was in stock,got an e-mail 2 days later it was not availible...Well trip is 1 week away and have to sramble for a luggage set....poor customer service is a compliment for ths company"

"I ordered a leather business briefcase from Luggage Online. I immediately received an email confirmation of my order, and notice of UPS shipment the following day. The briefcase arrived one week later, in excellent condition. I'm quite pleased with the quality of the product."

"Ordered an item from LuggageOnline 12/14/11 for Christmas. Plenty of time right? Not for LuggageOnline. On 12/21/11 I noticed on UPS tracking data that item was scheduled to be delivered 12/26-12/29/11. I called LuggageOnline. The LuggageOnline agent cancelled the order and placed a new one with 3 day shipping (which was being offered to all online). His call not mine. On 12/22/11 I noticed on UPS tracking that the package would be delivered 12/26-12/28/11--AFTER CHRISTMAS. They have a tab where you can print a "gift voucher" telling someone that you ordered something from these dopes, but it didn't arrive. How nice of them! I happened to notice that the original shipment--which I could still track on UPS--had actually arrived in my town on 12/21/11 at exactly the time I was talking to the first agent. I called LuggageOnline customer service again. They informed me the item was now on back order. As for the original shipment. It was rerouted and could not be rerouted again back to me.

So, what I got for my call to customer service was LuggageOnline taking steps that stopped me from getting what I ordered on time and doing something that insures I will not get the item on time. Also, at no point did I ever receive an email informing me my order would be late.

They have good prices. But there is a reason for that. THEIR SERVICE IS TERRIBLE. Pay an extra couple of dollars and buy elsewhere.
"

"I ordered 2 pieces of luggage for a trip to FL. Ordered on Sunday, received 2 days later on Tues. Price was, after free shipping and a 15% discount, $230 (total) for 2 26" TravelPro Walkabout pieces. I was very impressed. They also have reviews on all the luggage which makes items selection easier. I would wholeheartedly recommend this seller to everyone. I told all my friends. Good luck."

"Great buy experience, prices very cheap and shipping was fast. Purchased Travelpro Crew 6 which reatails for $400, I got it from luggageonline for $179 w/free shipping and I received the bag in 2 days......great buy."

"I was totally satisfied with my purchase. Great price, free shipping and the bag arrived bang on the expected date. Will definitely go back to them the next time I need luggage."

"Luggage Online is GREAT. The order process was easy their communications were great and they shipped fast.

Their customer service is FANTASTIC!

I had a problem with my suitecase so I called them. A rep picked up the phone almost immediately. He then went out to the warehouse to verify that the suitcases he had in stock were ok. He called me back within 15 minutes and said that they were going to ship me a new one. No questions asked.

I would order from these guys again in a heartbeat!!!"

"I needed some new luggage for an upcoming trip overseas, so I saw a few good reviews for this site at RR.com. I ordered three identical pieces of luggage. Unfortunately, they only shipped me one. After I called to inquire about that, they apologized and said they'd ship the other two out ASAP.

However, I didn't get much response to my emails requesting notification of when the luggage would arrive, and I never did receive a tracking number.

The other two pieces of luggage didn't arrive until February 10. Not too bad, but I'm glad I ordered early enough that my trip wasn't impacted by their error.

I would likely buy from them again, though. The luggage is good quality at a fair price. Hopefully it'll hold up well."

"Best price for a TravelPro rollarboard, with no shipping charge. I couldn't have been more satisfied with the whole transaction. UPS delivery arrived as forecase two business days later. Tracking # provided in an e-mail confirming order. Luggage in perfect shape."

"What a pleasure to deal with! Order shipped the same day ordered, confirmation email and tracking number emailed, great price, great service, great product and arrived early!"

"Customer service is freindly, and order processing is very fast.

After I placed an order, I wanted to change items, and I called them.
They cancelled the order immediately, since it was not too late at that time.

Very comfortable shopping experiece.
"