"1st Order- I Updated all the 6 wines in my cart. They do not send you a confirmation until they have shipped and charged you. And I only got 1 one of the wines I actually ordered! I was furious and asked for a refund on the wines. They said they could give me a credit which would automatically apply to the next order. Low and behold it did not, and of course I don't find this out till they charged me and shipped they wine. They REFUSED to give me the credit back even though I was promised it would apply. I have never received such terrible customer service in my life. The wine isn't even good. I wish I could give 0 stars. "
"This site is literally a scam. They billed me in May 2020 for $203 despite me placing no such order, and having had no contact with them for years. The allegedly sent the shipment to an old work address. They do not answer their phone or respond to email. They are a fraud."
"I ordered the tasting kit and was discussing by the way. Then a couple weeks later I was charged 180 for a box of wine I had no clue about. They were trying to push their **** poor product on me and hopped I would just take it like some idiot. I won't tell you what to do but if I were to buy wine, do yourself a favor and never go to these people. They are they absolute worst! Terrible, not to mention they just charged me an extra 15 dollars to ship it back to then which is redundant because they don't get charged to receive their package after sending it out. F**k lot18 tasting room they can die off and go bankrupt for all I care, and I'm sure everyone in these comments can agree."
"This company is the absolute worst!! I have canceled my order 4 times and they still billed me. The customer service is the least helpful group I have dealt with. STAY AWAY FROM THIS HORRIBLE PIECE OF GARBAGE COMPANY."
"The customer service is the worst. It sounds like a company that employees 3 snotty millennial who’ve never had a job. I’ll be looking for a new wine club!"
"I received my 2 bottles of wine after trying the sampler pack. A white and a red - the white was way too sweet for my tastes, and the red was just awful! Not quite sure how I received either of those based upon my sampler ratings, but feel that they weren’t even close to the mark"
"Tasting Room/Lot 18 sent low quality wine and, when I tried to cancel, took me on a goose chase. The phone rep told me to go ahead and file a lawsuit! Try WSJ Wine Club instead."
"These guys are awful!!!! The wine is terrible, the algorithm (if you want to every give it that much credit) is sophomoric at best, and the customer service is terrible. They're now trying to push a case of wine on me after I cancelled immediately after completing their wine tasting exercise. This is a monumental rip-off. "
"Ordered the tasting kit for my wife for her birthday. Not bad choices. When the order came it was marginal, not awful but the price was way too high for the average quality. I called to cancel the subscription within the month. Fast forward 3 months and a case of wine shows up! I respond nicely to say they have made a mistake and I'm told it's my mistake and I'll have to pay return postage! I try to reason with customer service but no listening occurs. The final insult was that when I wrote in an email to cancel the subscription- AGAIN- so that I would have a record they told me that was unacceptable and that I had to do it online THEIR way! Contacted New York Attorney General's office and Better Business Bureau and would encourage everyone who has any problems with this clown circus to do the same. Better yet, don't make the mistake of ordering in the first place."
"This review is for https://www.tastingroom.com/ and https://www.lot18.com
They're the same.
I'm a wine aficionado. The barnyard filth that this company sends out is an insult to wine.
- It was difficult to cancel membership. You pretty much need to cancel immediately after you first order to avoid getting sent an expensive shipment of many bottles of more of this dirt. (This is probably a scam)
- Service was poor
But none of that compares to how horrible the wine tasted. The samplers tasted like dirt. I'm really worried about what processes they use to preserve the wine or send them... and whether they had any harmful substances in them.
Also, don't trust https://wineclubreviews.net/ reviews. It's a marketing scheme for these kinds of wine clubs."
"I received a tasting kit and had not had a chance to sample the wine. A couple of weeks passed by and I checked my credit card statement. I was billed $168.99. I now have 12 bottles in-route to my home, that I did NOT order. I was told I have not recourse but to reject the order. Customer service told me they just picked their favorites and shipped to me.I have to pay for shipping and re-stocking which is approx. $35.00. I thought the whole point was to taste the wine, then order.
Please note: NO where in the tasting kit does it indicate you have only 30 days and then they send you 12 bottles of wine of their choose!
"
"Tasting Room sounded like a cool experience, & fun to try, until I experienced it for myself. Sure, fun to get the little bitty bottles (think liquor size on an airplane) but not enough to try with your spouse. OK, let's see what happens. Will their selections REALLY match our taste preferences? While the 1st order was unremarkable, the horizontal 6 bottle presentation coupled with flimsy, ill-fitting packaging concerned me.
Word of next shipment came 6/8/17 & included verbiage to make changes or cancel before 6/14/17, as it ships 6/15, first day of our trip. No one would be home to receive it. CA to AZ wine shipments are consistently 2 days out. I immediately emailed them (6/8) to offer 2 choices: a. ship right away, to arrive no LATER than June 14, OR b., ship later, but arrive after June 21. Sitting in a warehouse, potentially with 3 or more delivery attempts - unacceptable. They (John) acknowledged the request same day, & he'd process right away, so likely plan a. I reiterated again, in writing, must arrive on the 14th or earlier, or ship later than the 15th to arrive no earlier than June 21. Shipping on the 19th seemed like an obvious choice, but it didn't happen.
Despite my effort, UPS tracking information 6/13 stated it would arrive 6/15, but had not yet been picked up. I emailed, for urgency, called Lot18/Tasting Room to resolve what I thought I'd prevented.
Their rep said it takes 5-7 business days' transit time, that UPS was "wrong" & the shipment would not be delivered 6/15 because, it said so on her computer screen, which was more accurate than UPS, and they have "thousands of customers in AZ," she insisted. She further explained their warehouse & truck were climate controlled. She did not acknowledge the order had not been picked up as UPS showed. Their records show Lot18 proceeded with the shipment, but "requested rescheduled delivery," noted immediately after the phone call 6/8, & again 6/15 AND 6/20! Just when I thought it couldn't get worse, it did.
Delivery day, June 21, was a record for Phoenix this time of year, 117 degrees F. The box was very hot & we opened it immediately. I'm in the food service industry, so I have an infrared thermometer on hand. According to it, wine bottles inside ranged between 105 & 106 degrees F. Two of the six bottles were fully "corked", two more pushing it, & the other two were screw caps. Biggest fears realized, despite my best efforts to work with this company to prevent it. Their inadequate packaging allowed the wine to be easily agitated, it wasn't insulated, & it sat in who knows what kind of conditions in UPS control, from June 15-June 21. UPS records show on June 21, it was on that truck in excess of 12 hours. The wine was probably undrinkable. Due to time of day (just before 4 PST) I emailed them and they answered the next day, with their 'solution' and I'm incredulous.
They asked me to send the entire shipment back, suggesting that I "carefully repackage it", so I'd have to wait at home a day. I requested to leave it out on pick up day, 6/23 which they agreed to, in a "discreet place." They applied a $10 courtesy credit to my account for my trouble. I can only imagine what condition the wine would be in when it arrives at its destination, but I only have this tracking number.
Here's a concern, wine bottles that aren't 'corked' could conceivably, knowingly or unknowingly wind up back in inventory. Imagine an unsuspecting customer who could be buying that wine not knowing its history. If consumed immediately, it's just a 'bad' bottle, & subject to their "100% satisfaction guarantee." But why risk it?
Lot18/Tasting Room is the only wine club that has ever asked us to return corked wine. While rare, one phone call to any of our other wine clubs results in a sincere apology, & the choice to ship replacements now, or wait until next shipment. They are also the first & only wine club to charge us for the replacement, out of 8 wine clubs we're in presently, & we've been in more. Add insult, they took the $10 credit against THAT shipment & what's left won't be refunded until they have "examined" the wine.
Some wine clubs won't ship to AZ during summer, but those that do package thoughtfully. Taste Monterey, maybe a couple "corked" in our 14 years of monthly shipments of 4 bottles each. Wine Insiders, a terrific value, ships 15 bottles, $89.99, free shipping & the option of including ice packs, ($7.99 up-charge & worth it.) That's the same $$ as Lot18 for six bottles, but customer pays shipping. NEVER had a corked bottle from Wine Insiders.
It's likely there's Lot18/Tasting Room patrons who may have had good experiences. But bad things can happen even w/good companies. So whether I stay a customer depends on how issues/errors are resolved when they occur. So ignoring preventative measures, then making it even worse, even insulting, all 3 strikes used, & they wasted my time."
"I bought the TASTING KIT and tried some but did not get the chance to review the wine before they sent a shipment of twelve wines. I refused the order and the just charged me 15 more dollars for return shipping cost and have not refunded the amount charged originally. What a scam not happy at all"
"The marketing and customer service for this club is just terrible. They send you a sample kit (you pay for it of course) and then they are supposed to take that feedback and 'recommend' a tailored case of wine. THAT WAS THE PRIMARY REASON I SIGNED UP FOR THIS CLUB.
HOWEVER, if you don't fill in the feedback within a couple weeks they ship you a case of wine without your consent! Why wouldn't they call or send an email???
When I contacted cust service to tell them that they didn't use my taste feedback and that I received wine that i wouldn't drink, they pointed me to the 'fine print and essentially said better luck next time. They would not take the case back nor would they offer a discount for the unwanted bottles. They were completely uninterested in making this issue right, which convinced me that they would use the fine print every chance they got. I quit the club immediately. Who needs this kind of vendor. Creates a bad name for the industry."
"I ordered an inexpensive "tasting kit", which I have not yet had time to use. It involves logging into a Tasting Room website and rating the wine they sent, and I was waiting for a relaxed time to do it.
Suddenly, about 2 weeks since the kit arrived, I received a case of 12 bottles of wine I did not order! For this I have a charge of $150 plus shipping on my credit card! I am very unhappy about it981257 and will be reporting this fraud to the attorney general of my state."