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Verified
5/5

2004-08-15

"Get place order recevied very fast!! Will buy agian!! A++++++ "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Overall customer service
N/A
Customer service being knowledgeable
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Customer service being easy to reach
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Customer service making decisions on their own
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Customer service resolving problems
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Customer service being trustworthy
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Product Returns/Refunds/Exchanges
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Overall web site
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Web site being easy to use
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Web site reliability
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Speed of web site
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Verified
5/5

2004-06-29

"Well, I ordered a few cables (DVD Power Cable, and the enhanced IDE Cable) to do the Samsung 616T DVD Hack, and a new USB daughterboard ((for the controlers) because my 1st controler port was dead (burnt out). The SAME day it went into processing and was Shipped. I live in eastern Canada, and it was supposed to take 3-5 business days, well on the 4th day it had arrived.

Every email about my order I recieved from them was to the point, and there was always a link to get a hold of them if needed.

They also saw fit to tell their customers to use a different shipping (not UPS) if you lived in Canada because there was a $40 hidden cost, which was nice.

All in all, everything was perfect!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
N/A
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
N/A
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
N/A
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-04-13

"Wow. A unique store for XBOX modders. The main site (llamma.com) is chock full of modding tips for XBOX. When I went to the online store, I was surprised that it had all that it did. Also, prices are very reasonable.

I bought the enhanced cooling kit and 2 six foot controller extenders on Tuesday, April 6. the order was shipped out promptly on Thursday, April 8.

Unfortunately, I chose UPS Ground and the items did not get to me until April 13, the following Tuesady. I had no idea shipping would take this long. I paid about 8 dollars for the UPS Ground shipping. The cheapest option, however, was USPS Priority Mail, which is about 6 dollars.

When I finally got the items, I found they were shipped well. No invoice, just the items. No instructions wer eincluded either, but there are detailed ones on their website.

I found the power cable to be in good conditions and the connectors on the cable extenders were a little snug, but OK.

Overall , I would highly recommend this store; the selection and quality are great!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being trustworthy
Being knowledgeable
Making decisions on their own
Being easy to reach
N/A
Resolving problems
N/A
Overall customer service
N/A
Customer service making decisions on their own
N/A
Customer service being easy to reach
N/A
Customer service being knowledgeable
N/A
Customer service being trustworthy
N/A
Customer service resolving problems
N/A
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use