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civ
Verified
1/5

2004-06-02

"DO NOT GIVE YOUR EMAIL ADDRESS TO THIS COMPANY! I gave them a temporary forwarding email address with their name in it (****@****) and am displeased to find loads of spam being sent by other companies to me via that email address. I never opt in to spam, and luckily can disable that forwarding email address. Don't trust these folks!"

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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
Making decisions on their own
N/A
Being knowledgeable
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N/A
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N/A
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Verified
1/5

2004-05-28

"Very untrustable vendor. I bought a dvd burner - Sony U14. The dvd burner failed to function on swap disk instance. Livewarehouse fixed it for 2 months and the drive remains unfix. After two more months, the drive cannot even record a cd or open the door. Livewarehouse denied any further repairment on the item without charge. Poor product it sell and poor service - AVOID LIVEWAREHOUSE. WASTE OF TIME AND MONEY."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
N/A
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
N/A
Overall product shipping and delivery process
N/A
Ease of checking delivery status
N/A
Delivering products on-time
N/A
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
N/A
Overall technical support
Resolving problems
Making decisions on their own
Being easy to reach
Being knowledgeable
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
1/5

2004-05-12

"STAY AWAY FROM THIS COMPANY!!!!!

I ordered two mice from this company, a cheap 7 dollar microsoft and a wireless microsoft tilt. About a week later I recieved a small box with nothing but the cheap mouse. I have sent endless emails and have still not recieved any useful reply. They think that I am lying and that I really recieved the mouse. I have never had such a bad online purchasing experience.
"

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Verified
5/5

2004-04-24

"I ordered two mouses from them. Items arrived in perfect condition. They have very competitive price in OEM products. Happy customer overall."

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Verified
2/5

2004-04-23

"Took them 5 days to acknowledge my order and another two day to ship the order. Ordered on the 8th and shipped on the 15th"

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cpc
Verified
1/5

2004-04-22

"I ordered items in early March for a good price (around $6). I had to pay $7 for shipping but I was ok and I expected to receive the items quickly as they were in stock and I live close from Livewarehouse HQ.
Two weeks later, I still had received nothing. Checking tracking number provided me with the information that USPS had received some information about the shipment, but not the shipment itself. I tried contacting them and discovered they only had email and fax contact, no phone (they later provided a phone number in April).
After a few days, I got an answer and announced that USPS had picked up the package and to be patient. Finally two weeks later, they announced that USPS apparently refused to pickup/delivery of the package from them to an address I never had a problem before.
I tried to work on a solution but Livewarehouse took the initiative to cancel my order and to refund me only the items minus %25 as restocking fee for an item never delivered.

I am very unhappy with them and warn people against doing business with them. Sure you will get a good price, but don't expect to receive your items, nor to get all your money back in that case!
"

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Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Being knowledgeable
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Making decisions on their own
N/A
Resolving problems
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Overall customer service
Customer service resolving problems
Customer service being easy to reach
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Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
1/5

2004-04-15

"I ordered Sony DVD-burner and Nero software on 4/9, and they send me an e-mail confirming my order had been placed. Then on 4-12, I got an e-mail saying my order had been cancelled "due to international credit card" and "complications not disclosed to us by your credit card issuer." My Visa card is with a credit union (in the USA), so I called the CU to hear their version, and they say LiveWarehouse was paid on 4-12 like any normal transaction. I e-mailed LiveWarehouse again (they don't list a phone number)and their reply is simply "We don't take Int'l credit card, that is why we cancel your order." I e-mailed again and included the transaction info from the Visa card to show that they have been paid, but they have not replied to that e-mail. It appears that I have no recourse other than to contest the charge with my credit card company. I have purchased many items online, but have never dealt with a company that will not even let you call and discuss a problem like this. I will never consider buying from them again, and will certainly strongly recommend that no one else should either. Update - 4/16 - I received another e-mail today from them indicating they have issued a credit to my Visa card. No explanation as to why they did not or will not ship me the products that I ordered. At least I should not be out my money, but I will still never shop there again."

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Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
N/A
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
N/A
Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
N/A
Delivering products damage free
N/A
Ease of checking delivery status
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Overall technical support
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Being trustworthy
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Being knowledgeable
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Resolving problems
N/A
Making decisions on their own
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Being easy to reach
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Customer service making decisions on their own
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Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
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Speed of web site

Verified
5/5

2004-04-02

"great place to do business. Very efficient, very quick shipping, very good value; recommended by techtv.com -- recommended by me, also."

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Verified
2/5

2004-03-30

"I found their prices to be competative, but they take a little while to ship and their customer service was lacking. I placed my order for three items, I was charged for three items, and when I got my shipment of only TWO items, I had to send off a half-dozen emails before getting a reply.

The reply? I quote: "I'm sorry, we are out of MacAffee Virus scanner. I will credit you the difference."

My invoice said I was only charged $22.30, but my bank account said something quite different. I have a feeling that if I hadn't called they would have been quite content keeping my money. I was not even notified that the item was out of stock before my order shipped. The whole reason I PLACED the order in the first place was to get the Virus Scanner.

They have great prices, but are slow-to-ship, and tight-lipped when anything goes wrong.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-03-30

"Great price and fast shipping. Merchandise was packed very well and as expected. I took advantage of the fedex saver shipping and items were received in 3 days from west coast to east coast. Pricing is very good and LiveWarehouse, Inc is where I will look first, when I need to perchase merchandise that they have. Thanks, Livewarehouse for a excellent service and products. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being easy to reach
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Overall customer service
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Overall web site
Speed of web site
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Verified
5/5

2004-03-30

"the service was fast just like my order was, you get what you ask for, so ile shop with them again forget the rest :) so for those who doesn't like livewarehouse be @ peace they are there to help you . so ile shop there again when i have the chance to."

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Verified
5/5

2004-03-29

"I was pleased that because I had the item shipped to an address different from my own that LiveWarehouse.com contacted me before shipping to make sure that my credit card wasnt being used by an unauthorized person. Thats the kind of attention to detail (along with the excellent price!) that will bring me back to purchase from them again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Overall customer service
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Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
1/5

2004-03-27

"Will not buy from this store again due to orders filled, but never shipped. After I called in to inquire about the order status, I was told one of the items was out of stock & that they were going to send my other item. If I had not called, they would probably will never call."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-03-26

"great price. good customer service. will buy from them again.
"

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Verified
1/5

2004-03-25

"I made a purchase and it came with Free Priority Shipping that will only take 1-3 days. Until today, after 8 days I have yet to receive my item. The customer service is extremely poor. This is my first time buying from the company and this is the service I get. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Ease of checking delivery status
Delivering products on-time
Overall technical support
Making decisions on their own
Being knowledgeable
Being easy to reach
Resolving problems
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
N/A
Web site being easy to use
Speed of web site
Web site reliability