"Ordered a Japanese game through Lik-Sang on September 1st, and has not received anything by October 4th. The game was to have been shipped via a free "Global Priority" service, the specifics of which are NOT detailed on their site. When asked about the package, representatives send a form letter about how they will submit an inquiry with the shipping company (again, not specifying which company they use). "Investigations" takes up to 8 weeks and they will not send a replacement until results come in from the investigation. As such, I will have to wait 3 months for a game that I paid for in advance. "
"Ordered two multiple-purposed vga boxes and shipped international with UPS. Got here fast! No complaints here!"
"I was looking for a Composite to VGA adapter on Google and came across Lik-Sang.com. The site had a number of adapters listed and after doing some research I decided to go with them, mostly due to the price.
I placed an order, but then realized that I ordered the wrong item. I was unable to cancel the order and the "agreement" page said that items can only be returned if they are defective.
Because the above was my fault - I was stupid for not paying attention - I decided to bite the bullet and order the correct item.
The next day I got an email from Lik-Sang support saying that they noticed that I ordered two similar items and wondered whether I made mistake and wanted to cancel one of the orders. I emailed back asking to cancel the first order and received a full refund on the same day!!
The item arrived within a few days. It was well packaged and exactly as described.
Overall, I am pleased with this transaction."
"Do not buy wholesale from Lik-Sang, they have recently begun to dissalow the use of their trademarked "Smartjoy" name.
This means you can buy their products wholesale and spend thousands of dollars to do so but cannot use the term Smartjoy in any of your advertisements of such products, which I imagine would include eBay sales, and any website advertisement programs such as Google Adwords.
The best selling point of these items is the fact that people know the Smartjoy name and search using that name, however if you cannot use the Smartjoy trademark customers won't be able to find the products you are trying to sell."
"the psp game ridget racer i got from them is ok, the price is rather high. however, their processing time takes very very long~~ 2 weeks to get my payment verified, then another 1.5 week to get it delivered to me. customer support is very slow, can't get a respond for at least 1 day."
"This company has the worst customer service and bussiness power. I mean verification alone of your credit card might actually take you 2 weeks to get finish and the way they verify your credit card might scare you (send a photocopy of your credit card front and back on a piece of paper w/ your signature!!!!) and SEND IT by mail or EMAIL! It's pretty ridiculous! After verification was done, processing of a preorder is poor! What I mean by this is that since I took a long time on my verification I had to wait for my items to get in while other customers who have preordered something from them has already got they're shipped because they were previous customers! I can't believe a company cannot even uphold a customer's preorders, THIS IS JUST BAD BUSINESS!!! And other customers have noted the same things!"
"I have ordered many things for Lik-sang (including my Sony PSP) and have never had anything but good service for them. There customer service people are professional and courteous and reply to e-mail rather quickly. There shipping prices are as other people have said; kinda high but I think its worth it since they are out of Hong Kong, and most of my orders were processed, and shipped same day. I intend to continue to do business with them just as long as they keep giving my good service. Even the import store I deal with a lot use and love Lik-Sang."
"I ordered a $200 VGA up-scan converter from Lik-Sang and I couldn't be more pleased. The product arrived on time and in perfect condition. The pricing of the unit was quite reasonable compared to the prices of other sites and the difficulty of finding it. I would feel very confident in purchasing from Lik-Sang.com again."
"Shipping was a bit expensive and the order took a while to come, but it came. All the items met the description on their site and nothing was damaged."
"Merchandise was delivered 10 business days after ordering. Pretty good since it was to the East Coast. The afterburner for the GBA was good, but the rechargeable batteries are not what's stated on the website. It was a $8 lost but still kind peeved. Overall happy with merchandise."
"Contacted me promptly, sent the package out the next day I ordered the item. Used UPS and received a tracking # within hours of it being shipped out. The package was shipped out on the 20th of February and arrived on my doorstep today. "
"I purchased a playstation 2 to usb adaptor from these people because the stepmania website linked directly to them. The high shipping price seemed only fair, as they are located half way around the world from me. I ordered my item around 10pm sunday night, and as af 10 am tuesday morning, the item has been delivered. After I placed my order, they sent me two detailed emails with all my information, and from what I can tell, they shipped the item within an hour of my order. I couldn't be happier with the service I received from them."
"Item Prices were good but shipping was a ripoff. and was 70% of the 2 Items cost.
Also the item took 3 weeks to arrive, from now on i'm sticking to Play-asia (Link http://www.play-asia.com/SOap-23-83-6vh-84-.html )"
"My order was shipped out monday morning their time, and was here Wednesday in NY. Problem was they didn't ship me anything I ordered!! I my order came out to $265 and I got a $50 controller, which was not in my order.
I immediately emailed them, no response. Sent two more so far, still no response.
I will be filing a complaint with PayPal if I do not hear from them by Monday evening EST. If you're shipping something to the other side of the world you'd think you'd take a quick look and make sure you sent the right thing.
What I'm looking at is I'll be out $$ for shipping this crap back. They better give me a refund as I have no desire to wait a month+ for something I paid extra to get quickly.
Don't even bother doing business with them. Find someone closer even if it costs more/takes longer, not worth the hassle and disappointment."
"I ordered a Panasonic Q from them, and although the price might have been a little higher than usual, they are one of the few places that have them in stock, as far as I know. They respond to your emails within 24 hours and allow for you to track your order from their website. Their shipping is pretty expensive but you get the item really fast. I would recommend Lik Sang to anybody who has trouble finding that one import item, but most of the time I think you can find it at other import specialists."