"Found exactly what I was looking for - and that Lowe's couldn't deliver. Received it without delay, and my 1 return was handled quickly and efficiently. So happy I found Lighting the Web- will definitely use them for future purchases."
"These guys know how to do business. Awesome prices and super fast shipping. I just love my new fans!"
"My wife & I ended up purchasing a Kichler ceiling fan (300356AVI) from Lightingtheweb for hundreds of dollars less than I saw at other locations. Amazon, Lowe's, Home Depot & other online stores couldn't touch their "out-the-door price" for the exact same unit.
We ordered the fan on the 9th, and it shipped out the next day and was at our location within a week's time. The entire transaction went smoothly with no problems/issues whatsoever. As far as the negative reviews (that we read) I can honestly say we didn't experience anything like that. We are thankful that we found this site.
In fact, I would and will recommend Lightingtheweb to anyone seeking to purchase quality products for less money.
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"I had ordered 4 coach lights and one was damaged. I called and spoke with Ann who was polite and shipped out a replacement within a week of my call. She was polite and resolved my issue immediately. I’m still awaiting one light on back order but I was aware that it was on back order. "
"I ordered 5 ceiling fans because with the coupon code the prices were excellent. 4 fans shipped right away and arrived quickly. One fan was stuck in a FedEx location in Missouri since the bar code was unreadable. I called customer service. Chris arranged to get me a replacement fan right away and told me to contact customer service if the other fan ever arrived. I got the replacement fan in a few days, then the original one showed up. I called customer service and they emailed a return shipping label. No issues at all. I have already recommended this site to a couple of friends."
"I placed my order on March 12 and it shipped 2 days later. I called & spoke with Ann who was able to help with getting information and a Fedex tracking number so that I could track when I would receive it. My order arrived and I'm happy with the outdoor light I chose. "
"I compared pricing for my two vanity lights from several online stores and chose Lighting the Web. I saved a decent amt of money but I had a time restraint on delivery since i do not live at the address full time. After reading several negative reviews i became worried so i reached out to them. Sadly i dont remember the customer service persons name but she was wonderful. She reached out to the manufacturer to make sure they were in stock and called me back the following day to inform me they would be shipped the next day. They were! I received them two days later and they were perfect. The woman that helped me was excellant. "
"I ordered a chandelier in September - payment was charged to my card. I immediately got a message this light was not in stock but would be in December. So I decided to wait. December I checked the website and now it has a date in January so I waited again. In January now the website says "no current information from seller." So I called and cancelled my order on February 16th. Customer service was friendly and process was easy. I called again today because I have not received a refund on my card - I was told they have processed my cancellation but it will take 4-6 weeks for me to receive a check because it has to go through an internal process (the agent said she is not allowed to give me details about what this process is). I asked what they could possibly be reviewing because they took my money - never sent me a product - should be an easy review right? Still 4-6 weeks. And they are not allowed by banks to return funds to cards....as someone who has worked at various banks over a decade...this is crap. When I suggested this was a company policy - not the banks - I was told I was wrong and banks do not allow refunds on cards ever. If I could give zero stars at this point...I would. "
"Ordered a ET2 Hoopla LED Pendant, a $2000 chandelier type ceiling fixture. Shipped within 3 days of order and since it’s large, shipped via FedEx freight. Exactly as expected, well protected for shipping. All went perfectly."
"Do not order from this company based on price. I would gladly pay more for customer service. This company has the absolute worst customer service if you can even get a hold of anyone. Does not respond to inquires and no communication on status of order or shipping information.
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"I placed an order on June 14 for a lamp. The website indicated the lamp was out of stock and it would be in stock on July 31, shipping August 4. They had the nerve to charge my account for an order that had not shipped. When I checked the status of my order on August 5 the website indicated that “someone else had got the last one” and that they were expecting shipment again on August 31. I called the company and was put on hold for 20 minutes. I gave up and left a message for someone to call me. The next day I called again and was on hold for 30 minutes. The man who finally came on the phone was totally unconcerned over my unhappiness. He said it is company policy to charge the customer before shipping the product because they do not keep card numbers on file. I cancelled my order on principle! He said they would refund my money. My question is, how are they going to refund my money if they don’t keep card numbers on file? Do not order from this company. Horrible customer service. It looks like a con to me."
" First I was given misinformation on what part to order for my fan. I called several times about a return-- more than 6 -- and each time was disconnected. Finally when I got through--via email, I rec'd instructions for return. But the return information was incorrect; No such city exists Fortunately--even without a zip code (also not include with return info) fed ex was able to correct -- Company wrote Carlo Springs instead of Carol Springs. I wrote to ask if that was correct and the company took a while to respond--not with an apology, but say it will correct that error.
Item went out 2 weeks ago, and while I understand July 5th is a holiday and everything was closed, fed ex indicated it would be delivered next business day, which it was not.
Now tracking tells me that there was an attempt to deliver and no new delivery date exists. Seems to be sitting on a truck in Carol Springs Illinois.
Company's response--after several attempts to have them respond with more than a "we're on it and you'll hear from us" message, was that it can't contact fedex, which isn't quite accurate Sender or receiver can contact fedex with the tracking number. I did my part. This company did not. Worst service ever!
Lesson learned? Buying from Amazon is so much better even if a little more expensive. First, I would not have had to pay $22 to ship back an incorrect part, nor would I have had to wait for Amazon to see if the part was damaged. As soon as you take your merchandise to a facility that takes Amazon returns (the facility even packs up merchandise for return), you get an almost immediate credit. Or if you choose to mail yourself, Amazon gives you a label with correct return info.
Today's check on FedEx? I sent this product back 2 weeks ago, and it's still hanging in limbo on a truck in Carol Springs unable to be delivered for some reason or other. I will wait the 48 hours FedEx told me to wait, and if I still get no satisfaction, I shall hope my credit card company might be able to resolve this issue!"
"We bought 2 lamps, a standing lamp and a table lamp. When we received the table lamp it was broken, and didn't look anything like the online picture. We contacted Lighting the Web customer service, and asked to cancel the standing lamp and return the broken table lamp. We received a refund for the cancelled lamp about 4 days later. But it's been a month, with an additional 15 emails (no response) and 7 phone calls. We've spoken to 4 different customer service reps. We've been told over and over that the refund is being processed, but nothing has happened. We can't even get an answer about returning the broken lamp. Currently we're sitting on hold for over an hour while the customer service rep is hoping we'll hang up. I'm getting ready to start a dispute through the credit card company.
Avoid this company at all cost."
"Shipping and delivery time was great. But if you need assistance with customer service to facilitate a return...GOOD LUCK!
Upon my first call to return this item, I explained that I was trying to return an item that was too small with the intent to purchase a larger fixture. After taking my order number and pulling up my order, the representative (Kara) then asked, “what is the problem?” I again explained that I’d like to return the fixture for a larger one. Kara then explained that I’d need to “shoulder” the cost of the shipping. My response: I have no problem doing so. I asked whether the cost could be deducted from my refund/credit. Kara again said no, I would need to ship the item back and pay the cost on my end. She further explained that I would get an email with instructions to complete the return within 24 to 48 hours of the call. I was concerned as to why instructions for shipping would take such an inordinate amount of time, but ok. Kara then told me that I needed to keep Lighting the Web informed of the tracking progress. This again confused me, but made sense after I rec’d the instructions (less than an hour later) indicating that the item would be returned directly to the manufacturer (or a warehouse other than the original shipping location.
With that said, already in my car, I headed to the UPS store to get the box weighed for an estimate of cost. I then discovered that the cost to return the item would be $93….nearly one half of the purchase price. I then drove down the road to FedEx, only to find that the cost there was even more…$101.
Upon discovering that returning this fixture will cost me nearly half the purchase price, I again called to request that an accommodation be made to provide a return label and that the cost of same be deducted from my credit (reasoning that your cost would be less, and that savings could be passed on to your customer). After a brief hold representative #2 (Arora) returned to the line and again advised that I’d have to pay a courier my cost to return the item. I press on to explain that I don’t mind paying the cost for the return, I just don’t want to pay nearly 50% of the purchase price. She then suggested that I sell the item to someone else, in order to avoid the high cost of return shipping. I didn’t find this an acceptable solution for several reasons.
After explaining that my request is not at all unusual or unreasonable, Arora then suggested that I’m asking her to do something nefarious which would cost her her job! But my request is nothing out of the ordinary…this is a routine practice in ecommerce! In order provide stellar customer service, make returns simple and convenient and to keep customers coming back, most companies I do business with online make this accommodation for their customers. However, rather than acknowledging that Lighting the Web hasn’t had the foresight or interest meeting this very basic consumer need, or doesn’t have the operational capacity to do accommodate this widely practiced standard, I am accused of attempting to purchase a discount shipping label?! I have NEVER encountered and suffered this level of offense or treatment by a customer service professional in my life!
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"I have to agree with the customers that complained about getting no response when calling or writing. In fact, I received a return email sent to them.
So, if you have problems with your order, your screwed. If you want to take the risk, it's up to you.
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