"Took 2 weeks to receive order for 3 hallway light fixtures, and once received were the wrong 3 items.
Have been trying to contact them for the past 2 weeks, sending emails and leaving voice messages on their support line but no one has returned my calls.
I am extremely dissappointed and dissastisfied with Lightingsale.com, they have not made any effort to contact me to issue an rma for the wrong merchandise and ship me the correct items.
I would NOT recommend anyone use this company for fear if there is an issue that the company will not resolve the situation."
"I placed an order on the 17th, a customer service rep called me within half an hour of placing my order to tell me that they had just sold out of the item I ordered, but had an alternate item that was almost Identical. I changed my order, and it was delivered on the 22nd. I was very pleased with the replacement item, and the excellent customer service was more than one could ask for when shopping online. "
"We're in the process of updating our home and ordered 10 outdoor lights for our home from this website. We really appreciate all of the service they provided. One of the 10 lights arrived with the glass broken. It was obvious that the shipping company had dropped it since the box was damaged. We called their customer service and new glass arrived in 3 days. They were friendly and professional. If you're buying lighting online you should really consider LightingSale. We will be going back to them for our indoor lighting."
"I placed an order with this company on 1/30/2010 online and never received a confirmation email. I called them on 2/2/2010 to ask them for a status on the order and they said there was no record of my order, so I asked if I could place the order over the phone. The guys' name was Tyler and he took my order for 3 bathroom light fixtures in brushed nickel finish. I received my confirmation email and when I read it, it said that I ordered 3 fixtures in pearl nickel finish. The order had been shipped but I had yet to receive it. I chatted in to ask them about it and I was getting nowhere so I called to talk to them. They told me that they could return it and send out the correct item but I would have to pay almost $40 in restocking and return shipping fees, even though I was not the one that made the error in placing the order. After an hour of back and forth arguing, they told me that they would take care of it and cancel my order. My credit card was NEVER charged (even though my order had shipped, oddly) so I figured it had been taken care of. I ended up ordering from another company and thought that was the end of it. On 03/01/2010 I see a charge on my credit card statement for the full price of the order. I called them and talked to them for about half an hour and they informed me that their owner/manager was a lawyer and he wouldn't speak with me, but he "knows all the facts" and feels that I am responsible for the charges. Even though I never received the items and called to inform them of their error prior to receiving them. They said that there is nothing I can do about it. I am disputing this with my credit card company currently. Please avoid this company at all costs unless you enjoy headaches that last a month and you don't have enough wrinkles."
"I found the site to be extremely easy to navigate. Their extensive inventory made it easy to find the products I was looking for. The customer service department is also very helpful and they are glad to help you, which is a very nice change from what I'm used to with most online stores."