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4/5

2002-09-29

"Where do I begin? I am an avid PC gamer who wanted a system that would provide the best gaming experience for a long time to come. After doing research for several months I chose Lethal PC. All I can say is WOW! I recieved a PC that was better than what I expected. I will admit it took a long time to recieve my computer, but it was worth the wait. While I was waiting I recieved numerous phone calls AND emails from Lethal PC explaining why there was a delay. The owner of this company has a vision of quality and great customer service that is rare in this day. Ethics seem to be the number one concern of Lethal PC. My only complaint is that I didn't wait for the new systems they are offering to come out before I ordered! I had a few customer service inquiries that were handled professionally and to my satisfaction after recieving my system, and was even offered some money back for having to wait a little longer for my system!!! My final comments on Lethal PC is: "Watch out Alienware, you have competition now!" "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Being easy to reach
Resolving problems
Being knowledgeable
Making decisions on their own
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2002-09-08

"These people are the best in what they do, AWESOME computer, We have order 5 from them so far and NO problem.
Keep up the good work.
Joe Norton Sr
CEO
J & N Designs
****@****
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being knowledgeable
Being easy to reach
Making decisions on their own
Resolving problems
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2002-09-07

"Lethal has done a great job with every computer we have bought from them. We have been buying from these guys for a while, and I have yet to find another vendor who can be this competitive in pricing and stay completely committed to quality and post sales support. Thanks guys!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
N/A
Being updated on the exact date the delivery was sent
N/A
Ease of checking delivery status
N/A
Delivering products on-time
N/A
Delivering products damage free
N/A
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being easy to reach
Making decisions on their own
Being trustworthy
Resolving problems
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

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