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Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
3.75/5
Customer service:
5.00/5
Return/Replacement policy:
0.00/5


Verified
5/5

2007-01-12

"Excellent communication and service. Fast shipping."

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Verified
5/5

2006-03-22

"Apparently my ibuddy a929 desknote is an unusal unit. The AC adapter died and ECS was no help. Did some looking around on-line and contacted 3 outfits, even sent pictures. Jeremy was the only one to respone. Once I placed the order I had in just a few days. Thank You Laptopparts.com, THANK YOU Jeremy!"

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Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
N/A
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
N/A
Delivering products damage free
Overall technical support
Making decisions on their own
N/A
Being easy to reach
Being trustworthy
N/A
Resolving problems
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
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Verified
5/5

2005-10-28

"Great selection, site-navigation, and pricing. Called to inquire about an RMA item and did not wait on hold, did not get lost in a voice-maze, and was helped promptly, politely, and thoroughly. Competitive price and availability are much easier to match than customer service, and LaptopParts.com stands out as an exemplary business. Highly recommended."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Being easy to reach
Being knowledgeable
Making decisions on their own
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2005-09-13

"I bought a power supply from them and it arrived extremely fast (only 2 days), even though I selected fedex ground shipping!"

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Verified
5/5

2005-08-10

"in this day of big promises and small service, i have found someone who lives up to the hype. monday morning i ordered a DVD/CD combo drive for my HP laptop (which HP doesnt even stock!) from www.laptops.com. two days later it arrived regular FEDEX at my doorstep! fifteen minutes later my laptop was up and running. also, their price was $50 cheaper than anyone else on line. i will heartily recommend this business you everyone needing quick, reliable, friendly, laptop parts at a good price."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
N/A
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
N/A
Ease of checking delivery status
N/A
Overall technical support
N/A
Resolving problems
N/A
Being knowledgeable
Making decisions on their own
N/A
Being trustworthy
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
N/A
Customer service resolving problems
N/A
Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
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Verified
5/5

2005-07-11

"
Fast shipping

I bought this cooling fan in order
to replace my almost broken fan
in my satellite a15-s127, in which
CPU usage rate is always 90-100% recently.

I did a lot of research on the online vendors
who sell cooling fan, the price ranges from
$20 to 100. Then I checked the reputation of
those vendors in resellerratings.com and found
laptopparts is the best.

In their website, however they claim this item
(p000377310)as Reconditioned. After I got this
fan, I found it was brand new.
I think those guys are too humble and too honest!

very satisfied
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being knowledgeable
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Overall customer service
N/A
Customer service being knowledgeable
N/A
Customer service being trustworthy
N/A
Customer service resolving problems
N/A
Customer service being easy to reach
N/A
Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-06-12

"Wrong part delivered initially. Then a replacement part wouldn't work. They sent the third part which worked A-OK. Each time they shipped by FedEx Second Day Air, which is how I ordered in the beginning.

I give these folks an A++ for their effort in making the order right. This was not an expensive part, and all those FedEx charges must have eaten away all the profit on this sale; but they continued until I was satisfied. Far better service than DELL, where I tried to order the part first.

Good folks. I'll do business with LapTopParts again, when needed!!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Being easy to reach
Being knowledgeable
Making decisions on their own
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-04-18

"Great customer service and very fast delivery to Canada. The price was very reasonable compare to many others I looked at. I would recommend others to purchase from laptopparts.com and I woould do business with them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Being knowledgeable
Being trustworthy
Resolving problems
Being easy to reach
Making decisions on their own
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-04-07

"handled an rma on a replacement battery. original part shipped had a defect. laptopparts.com replaced the defective unit quickly. replacement works just fine. happy customer!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being knowledgeable
Being easy to reach
Resolving problems
Making decisions on their own
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2005-04-07

"easy to use website
good price
extremely fast service - 26 hours from online purchase to delivery on "standard shipping"
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being easy to reach
Being trustworthy
Resolving problems
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-02-02

"Purchased a battery for a Dell 5000e. Ordered over the phone and they were very helphful. Battery arrived on time and YES it worked just fine. I would recommend Laptoppart.com again."

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Verified
5/5

2004-12-02

"Ordered AC Adapter for Toshiba Laptop on 11/30 using FREE ground shipping after terrible experience with laptopsforless.com. Amazingly arrived at my door 12/1. Fast, nice, and prompt notification. Will do business with them again."

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Verified
5/5

2004-08-24

"Excellent service, fast shipping and outstanding packing. Allowed me to meet a very demanding Customer's expectations."

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Verified
5/5

2004-06-30

"I ordered an obscure item from these folks, they were the only ones who had it. I needed an additional hardrive connector/adaptor, for a second internal hardrive, for my Dell Inspiron 8600. The part was advertised on their website for an Inspiron 8000, I figured it was close enough, and it looked like what I needed from the picture. I made the order online, and the next day I received a call from Laptopparts to tell me the part may not be compatible with my 8600, I thanked him for calling me and I canceled my order. I then got a call back the next day from the same guy, telling me he checked with Dell and that the part is in-fact compatable with my 8600. He asked if I would like to still get the item, I did, and he processed the order on the spot. I just checked the UPS tracking and my part is scheduled to arrive about the same time as the original estimate. I was very impressed with the customer service, just the fact somebody was looking at compatability is awesome. I am a very happy customer and would order from them again. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-05-25

"I placed an order over the phone for a dc adaptor for my laptop. The person I spoke with was very knowledgeable and courteous, and I was able to purchase the item I needed within 15 minutes. He also explained the shipping choices I had, and told me that the item would be shipped out the following Monday, and I would have it on Tuesday, May 25. It arrived in good condition before noon today, Tuesday, May 25, and was exactly what I needed. It was a pleasure doing business with these people and I will order from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
Being trustworthy
Being knowledgeable
Being easy to reach
Making decisions on their own
Overall customer service
N/A
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use