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Verified
1/5

2009-06-01

"AVOID

Ordered product: no shippment, no customer service response to speak of, I've emailed every address I could find and received no response. They were kind enough, however, to take the money over paypal. I'm disputing the charges now. Don't buy from them.
"

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Verified
1/5

2007-02-28

"Items Never Received, Hard to Contact, and NO REFUND.

Yes, It was totally nightmare.
Lajo and Angela are unreliable.
"

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Verified
1/5

2006-05-09

"A total nightmare. I have been waiting for 6 months for a refund. After paying myself to return the defective items to CHINA I have received nothing but lies as to when I would get a refund. This includes:

"we will fix it soon ,please get it back to me ,next monday we will send out again to you by DHL.
by Angela on 2005/10/27 9:54:18 PM"

"packaing sent out already for your original order address . i will let lajo to refund money this week.thank you.
by Angela on 2006/3/5 10:24:56 PM"

"sorry ,these days i am sick ,today i just come back office ,sorry , i will try to send message to lajo doing refund for you .sorry for delay.
by Angela on 2006/3/31 10:21:31 AM"

"i am preparing refund doc. to lajo ,sorry these days i was sick ,sorry for delay .
by Angela on 2006/4/19 11:06:10 PM"

DO NOT TRUST THIS COMPANY!
"

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Verified
5/5

2005-06-29

"My second order from Lajo, they are very good about shipping, although the product tends to be more expensive. the ipod case is of high quality and works great, even with the covered click wheel. Shipping was quick, about one week from Hong Kong, will buy from again."

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Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being trustworthy
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Being easy to reach
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Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
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Customer service being trustworthy
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Verified
5/5

2004-12-19

"My issue with this seller has been resolved by the seller himself.

Once I was able to get the attention of the proper party, my account was credited PROMPTLY!

I would do business with this seller in the future as a result of the method in which my issue was resolved.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
N/A
Delivering products damage free
N/A
Delivering products on-time
N/A
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
N/A
Overall technical support
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-10-17

"I don't know what these people below are talking about. I ordered from Lajo, got a great deal thanks to his promotions and key program, and I got my order shipped to me in exactly one week. One week to ship overseas is really fast as I have bought stuff over the border (I'm in Canada) that took longer than that! And the customer service always responded in a really quick and helpful manner. I find the reviews below hardly representational of the general population of those who've ordered from Lajo. "

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Verified
1/5

2004-09-23

"I ordered one of the exoflpfb 4g's in LaRouge (Red) alomst 2 weeks ago, when the item was listed as instock and ready to ship. I paid with Paypal, and waited. And waited. And waited. I got nervous when they went out of stock, so asked to switch to another color that was still instock. I was told in broken english that none of the colors were shipping to end users, since they bulk em out first. I asked for a refund, and was told, yet agian in broken and hardly understandable english, that I had to register for their key program so they could credit my money to it. I made one, and they credited it, but its been 3 days and they still haven't "processed" my request to transfer my odd $21 from my key account to my paypal account so I can either A) wait for a reseller to get these seemingly vaporware cases in (Lajo told resellers they shipped a week ago, but I have yet to find one thats recieved them yet) or buy an iSkin for $10 more and get in here next week."

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Is committed to quality products and services
Is easy to do business with
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
N/A
Delivering products damage free
N/A
Delivering products on-time
N/A
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
N/A
Overall technical support
Resolving problems
Being easy to reach
Making decisions on their own
Being knowledgeable
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
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Overall web site
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Speed of web site
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Web site being easy to use

Verified
1/5

2004-05-08

"I would recommend against buying anything from lajo.biz. Lajo is a thief. I received the wrong items in an order I made through his site awhile back, and emailed to ask how to return them. Lajo responded with a tirade against me. Okay...I asked again, this time being sycophantic, a trick I learned to deal with people who believe the customer is always wrong. I got a positive response, sort of. None of my questions or requests were answered directly, but Lajo said that he'd cancel the credit card charges to me. I was satisfied, since I had no interest in dealing with such a person again. Fast forward 3 months and I've had no credit to my account, and the ~5 emails I've sent reminding him that he agreed to refund me have been unanswered.

Anyway, Lajo is unprofessional and buying from him is a gamble.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being easy to reach
N/A
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
1/5

2004-04-18

"Do not buy from this vendor.
I bought a exo2 which does not work. The plastic is too thick so my ipod does not register I had pressed the buttons. Items were missing in my shipment. I had returned the stuff for refund and it is almost 2 months now and I still had not received my money.
This vendor is like to you when he wants your money.
After he had you money, he will treat you like a stinky ass.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
Making decisions on their own
Resolving problems
Being trustworthy
Being easy to reach
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use