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Verified La Petite Academy - 1700 Encino Rio Unit 6 Shopper
Verified
5/5

2020-02-14

"I loved the teachers and especially the director."


Verified La Petite Academy - 1700 Encino Rio Unit 6 Shopper
Verified
5/5

2019-12-06

"Very open and welcoming from the start, I could not imagine taking my kids to another daycare"


Verified La Petite Academy - 1700 Encino Rio Unit 6 Shopper
Verified
5/5

2019-11-25

"I enjoy The school and all of its employees. I do wish more details would be shared on what the curriculum is and how my child handles it."


Verified La Petite Academy - 1700 Encino Rio Unit 6 Shopper
Verified
5/5

2019-10-11

"We love this school! My son has been attending since he was 3 months old and I feel like his teachers are family. They all know him and interact with him so well."


Verified La Petite Academy - 1700 Encino Rio Unit 6 Shopper
Verified
5/5

2019-08-30

"Good staff and good development education lessons."


1/5

2019-07-23

Horrible Communication & All day Ratio

"I dropped in and did an impromptu tour due to situation explained in how horrible their communication & service is.
Infant to teacher ration is great! One older woman watching a few babies. It was pleasant .
-1 year old and up is horrible! To see infant nursery you have to pass by 1 year old class. There was only 1 teacher with SO many littles running around. SO crowded for kids 1 and up .
-4 year old and up room is located in the way back. There was 1 OLDER woman just sitting with ONE child in the corner SO focused on putting on doll clothes with that ONE child while kids were running rampant. So excited to see a fresh face asking me so many questions and interacting . Sweet kids they were. After the actual tour I was a bit hesitant to sign up due to the tour I experienced but my fiance assured me it will be ok.
- I had my car broken into at my children's current daycare. I called La Petite spoke to a woman in the office stated they did have space for my youngest 2 children just not my oldest for after school. I was ok with it then. I called back the following day to schedule a tour. I was then told spot was filled and was told " No we don't have anything available for those age groups and won't for a few months". & to "have a great day" . I called back because I thought it was completely rude I wasn't offered a waiting list or anything. I then inform them my cousin's child attends the daycare and I have a great interest and inquired about a waiting list . I was told to come in and they can make it work since I know a child who attends the daycare. I called the following day to speak to Center Director & told her about the exchange. She then apologizes and tells me they really wont have any openings for a while.
-Fast forward to ANOTHER break in 5 months later at my children's daycare (whole purse money , id's , credit card everything stolen broken window ) . I was fed up went to La Petite without scheduling a tour (perfect time because when you schedule tours they tidy up & make everything appear great ) .
-I was told slots won't open up for a few months I was ok with it , was told I needed to pay Registration fee to hold spot, I informed them I will come as soon as possible that following Monday due to not having anything and having to pay deductible for insurance to fix my broken window.
-On Monday I was informed my daughter's Elementary school is offering full day Pre-K. I called La Petite and asked instead of registering her for full day will they be able to pick her up from elementary school. DIRECTOR was very confused and told me it is not their policy then proceeded to ask me "What time will my daughter be released from Elementary School?" I said "2:55 like other kids , It's something new this year. " She said " Yeah, no it's against our policy we can not pick up pre-schoolers even if they get out of the time as other students". I found that VERY odd and called 1-800 line for La Petite .I was informed it's not problem as long as it's a zoned school to go back and let office know .
-My fiance called back and was informed by another worker who was NOT Director that He will check on it for him and call back. He called my fiance back immediately and informed him that YES they can pick her up as long as child is 4 years old & at least weighs 40lbs due to seat belt policy & bus safety. My fiance then tells them great, I will be in Friday

My fiance calls office asks if they accept cash or card and informed office he was coming to register 2 children with names given . He arrives and is told the spots were already taken .
COMPLETE waste of time . Communication is horrible. WHEN HE CALLED they could have informed him spots were taken for the days we were signing children to start. Woman in the front then continued to argue with him saying " Well you said you were coming 2 weeks ago " My fiance said no it was 1 week we also wanted to verify if you will pick up our toddler from Elementary school. She then puts the blame on another coworker and said HE was at fault.
"

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Rep reply posted 2019-08-27
A rep from La Petite Academy - 1700 , LearningCareGroupCL, has responded:

“Thank you for letting us know about this - we really appreciate your feedback. We are looking into this issue and hope to resolve it promptly and accurately. In the meantime, please feel free to reach out to our Customer Support team at 800-527-3848 if you would like to discuss this matter any further. ”


Verified La Petite Academy - 1700 Encino Rio Unit 6 Shopper
Verified
5/5

2019-05-10

"The controlled and safe environment provided by the director, Kristina Guzman and the Asst Dir, Anthony Alecia. They are caring, tenured, professional and have wonderful relationships with both parents and their staff. If someone isn’t a fit for their nurturing culture, they address it. They protect their culture, which I believe is their secret sauce! It is a culture of nurturing, professionalism, and teamwork. It’s rare in a childcare facility. I have left other childcare facilities in the area because of ill managed business practices, high turnover, cold and unqualified staff, which made for an unsafe environment. This school is special and it has everything to do with the people running it and the expectations and examples they set for their staff."


Verified La Petite Academy - 1700 Encino Rio Unit 6 Shopper
Verified
5/5

2019-04-12

"Nothing but exceptional service from this school. I highly recommend it to everyone looking for child care."


Verified
5/5

2019-03-15

Fantastic academy!

"My daughter has never not wanted to go to school! She loves her teachers and enjoys everyday. Her teacher is structed and provides a great curriculum. Was a great find!"

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Verified La Petite Academy - 1700 Encino Rio Unit 6 Shopper
Verified
5/5

2019-02-01

"Very welcoming, knowledgeable staff, structured, fun atmosphere."


Verified La Petite Academy - 1700 Encino Rio Unit 6 Shopper
Verified
5/5

2019-01-20

"Excellent and caring staff. Very engaging and respectful and kind to the children."


Verified La Petite Academy - 1700 Encino Rio Unit 6 Shopper
Verified
5/5

2018-10-11

"Very warm and attentive and professional and friendly. My son is thriving there and very happy."


Verified La Petite Academy - 1700 Encino Rio Unit 6 Shopper
Verified
5/5

2018-04-13

"Everyone is always very welcoming if my child and I. My child likes going and even gets sad on the days she doesn’t get to go. I love the center and staff!"


Verified La Petite Academy - 1700 Encino Rio Unit 6 Shopper
Verified
5/5

2018-02-25

"I have been going to La Petite Academy on Encino Rio in San Antonio, Texas for almost a year now. This location is above and beyond all my expectations as a parent and mother. I was always on the fence about day care, but because of this school and this staff, I am a firm believer. Even if my husband and I were not both working I would still want my kids to spend part of their day here. I cannot say enough about the staff and the school. They are very clean, friendly, well-established school. They have lesson plans and routine every day. It's my kids favorite part of every day and they ask to go to school on weekends. Their best friends are there, and the teachers are amazing!! The best thing I've done for my kids has been enrolling them at La Petite Academy on Encino Rio!!! Money well spent!!"


Verified La Petite Academy - 1700 Encino Rio Unit 6 Shopper
Verified
5/5

2017-06-17

"Great. It's almost like they study this survey daily.... (in a good and sincere way). We had to leave another location (not la petite) to come here due to the lack of concern for some of the questions/items asked in this survey. (Originally we could not come to this La Petite due to infant room space)"