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Verified
1/5

2005-03-11

"This company is not conducting business but will gladly take your money. I filed a complaint with the BBB in OHIO and will be contacting the State Attorney General. Calls are not returned and emails go un-replied to.
BBB states their calls and letters were not responded to either.
"

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Overall quality of the company
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Value the company offers
Is committed to quality products and services
Is trustworthy
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Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
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Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being easy to reach
Making decisions on their own
Resolving problems
Being knowledgeable
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
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Verified
1/5

2005-02-25

"I had ordered 2 3 cell candelabra Base LED bulbs.I have emailed & called on Feb 3,Feb 10,
Feb 12, Feb 15, Feb 16 & Feb 21. I Still have not recieved my bulbs that has been paid for. This co will not even anwser my mail. I don't know what the problem is because they don't answer my email or phone calls.
"

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Overall quality of the company
Pricing of products and services
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Value the company offers
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Is easy to do business with
Is committed to quality products and services
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Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
N/A
Overall product shipping and delivery process
N/A
Delivering products damage free
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Delivering products on-time
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Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
N/A
Overall technical support
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being easy to reach
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Overall customer service
Customer service making decisions on their own
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Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
N/A
Customer service being trustworthy
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
2/5

2004-12-08

" Ordered 2 "Mini MagLite JM45" replacement bulbs and 1 Epion
replacement bulb for a Maglite 2-D cell flashlight. (3/27/04)
Got everything, but one of the "inserts" for the Mini Maglite was different and didn't work.
Left e-mail: no response. (1 week later)
Called: was told it would take a week to make a new version of the insert. (mid April)
2 months later (6/7/04), I was told they are waiting for parts to make it, and that I would get both the new and old version of the insert.
3 months after that in November-{5 months since initial purchase}, I left a voice mail telling them to please send me the old version if they are not near finishing the new version: no response yet.
Maybe the "JM45-5.0" is the updated version of the JM45?
It's difficult to get a live person on the line, but will keep trying.........
"

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Overall quality of the company
N/A
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
N/A
Is consumer focused
Is committed to quality products and services
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
N/A
Ease of checking delivery status
N/A
Overall technical support
Being trustworthy
Resolving problems
Being easy to reach
Making decisions on their own
N/A
Being knowledgeable
N/A
Overall customer service
Customer service being knowledgeable
N/A
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
N/A
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
1/5

2004-12-04

"I called and spoke to the owner about purchasing a 3-cell Epieon light bulb. The owner seemed friendly and knowledgable. He said it would take a week to get the bulb so I ordered one. Ten days passed without a delivery. I called and spoke to the owner and he said had computer problems and all my shipment would be delayed for another two weeks. Two weeks had past with no delivery. I tried to contact the store by email and phone multiple times over the next few weeks with no response. The phone machine was so full of messages it would no longer receive new messages. Then one day when I tried reaching the company again I found their website vanished no longer existed. I called up my credit card company and asked them to stop payment on my order because I thought the company bankrupt and the owner skipped town.

Yesterday (almost 3 months after placing my initial order) the bulb showed up in the mail. I'm not sure what to do at this point. I checked and their website is back online again. I tried the bulb and it is awesome.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
N/A
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
N/A
Being knowledgeable
Resolving problems
Being easy to reach
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
N/A
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
1/5

2004-11-28

"Never received order; never received any response from vendor."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Being knowledgeable
Resolving problems
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site