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1/5

2023-01-30

BS answer for a problem with a Becker plastic knife sheath !

"Becker BK 2 knife sheath would not allow the knife to be withdraw!
Required two men to pull the knife out, was told In would break -in , in time !
Put the knife in a second time and had to cut the knife out!
Scam operation beware !
"

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5/5

2021-12-11

30+ years and they’ve never disappointed me.

"I’ve been a satisfied customer of Knives Plus and Knivesplus.com for over 30 years I’ve purchased products & services from their retail store and online. This is a great, family owned business with old time traditional values combined with modern technologies. I can’t imagine any business being better to do business with. I trust them, period!"


5/5

2021-10-21

Great service!

"The folks at knives plus have always been helpful and every time I have been to the store they go above and beyond to help or just chat about products! Great selection and some of the better prices on the web as well. "

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Verified
5/5

2014-11-08

"I've done a few different orders with Knives Plus online over the last 10 months. Great service; receive a timely order verification each time, very quick shipping, and get what you ordered. Simple!
Great stuff and will be ordering from them again. Thanks.
"

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Verified
1/5

2009-07-07

"Ordered because of their '10' rating here in reselleratings but ended up with total disappointment. Got an email from them that said their 'address validation system' wouldn't recognize my shipping address. We get daily USPS, FedEx and UPS shipments at this address. It almost felt like they just couldn't be bothered to ship the order to my address so I asked them to cancel the order which they did in short order"

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5/5

2008-12-22

"placed the order without problems. They emailed me a receipt. I received my knife without any problems. I would definitely do buisness with them again in the future."

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Verified
5/5

2005-01-13

"Great prices and super quick shipment. They really seem to be a first class operation. I will definitely be buying from them again!"

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Ease of ordering online
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Delivering products damage free
Being updated on the exact date the delivery was sent
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5/5

2004-12-20

"I just ordered this, but wanted to submit a good review based on the call that I placed. I wanted to check if everything I was buying was in stock. A nice young lady was able to give me all the information on each product immediately. I clicked 'submit' on the webpage, and it immediately confirmed my order and sent me an email confirmation. No waiting 5 minutes for the email server to dish out its que (sp?). The perky lady even waited on the phone to make sure everything went smoothly and she asked for the invoice number to confirm everything on her end, which happened immediately. This has to be the most professional 1800# company I've ever dealt with, and the support was delivered with a smile. Im going to retract this review if the stuff doesnt arrive when she said it would (3 days), but 1st impressions says this co. is great!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being easy to reach
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being trustworthy
N/A
Overall customer service
N/A
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability